Hotel Banke Opera, Autograph Collection

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Paris • 1 Room

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3.9 out of 5

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"The hotel was exactly what I expected. The room was flawless and beautifully clean and well kept, the environment policy was interesting and good to r ... " More

By Nicola A. on Thu 02 Jul 2015

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Hotel Description

During your stay at Hotel Banke Opera, Autograph Collection, you're just a quick walk from Palais Garnier. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

Free WiFi
Enjoy Mediterranean cuisine while dining at Josefin
Buffet breakfast served daily for a fee
Treat yourself to massages at the spa
Services include babysitting, dry cleaning/laundry and a concierge
Just a 3-minute walk from Galeries Lafayette and 7 minutes on foot from Theatre Mogador
Airport and local-area shuttle service available for a fee
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Hotel Banke Opera, Autograph Collection ratings based on 11 Verified Reviews

Review Summary

3.9 out of 5 4.0 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Banke Opera, Autograph Collection

1 out of 5

Posted by a verified traveller on 20 Mar 2019

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Comment from Hotel Management

30 Apr 2019 by The Banke Team

We are sad and sorry to discover the mark. Would you like to share any feedback with us?

5 out of 5

Posted by a verified traveller on 16 Oct 2018

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Comment from Hotel Management

31 Oct 2018 by The Guest Relation Team

Thank you for this great mark! We appreciate it. Please visit us soon at the Banke Hotel !

4 out of 5

A lovely couples hotel

The hotel was exactly what I expected. The room was flawless and beautifully clean and well kept, the environment policy was interesting and good to read about. The bar and restaurants were enjoyable. The staff were impeccably well trained and were incredibly helpful whether it was ordering a taxi or giving directions for a tack away sushi restaurant. The only con I could think of as a con should be the settling of the bill as there was a mistake that could of been costly had it not been sorted out quickly. On the whole a beautiful hotel and lovely staff.

Posted by Nicola A. on 2 Jul 2015

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5 out of 5

Lucky late booking

Staff very friendly accomadating stunning building beautifully furnished . Genuine 5 star feel to the place . Nice touches on reception and room . Breakfast nicely done . Rooms great spacious . Cannot fault didn't feel that room cost was unfair booked 2 days before valentines day ! A

Posted by Andrew C. on 3 Mar 2015

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3 out of 5

nto bad

too expensive for the price offered. The lobby is not as nice as I thought it would be. The room was too small. For the same amount of money in NYC I've had much better a week before

Posted by Moi le chocolat on 21 Dec 2012

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3 out of 5

ei osaa otaa ihmisiä huomioon ja suhtautua asiaan kuluvalla tavalla . Ja laskutavat 150e maksun varmuuden vuoksi asiakaitta 5 tähden hotelli ? Ja sen vielä " kertaan 2 eri kortilta asiakaalta eli 300e yhteensä .

Posted by a verified traveller on 3 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Solène Cailly, Guest Relations Manager

Dear Guest, Thank you for taking time to share your review. We are so sorry to hear that your recent stay with us not very satisfying. We assure you, your satisfaction and happiness are important to us. We are sorry for the inconvenience you had to face. Also, as you did not present the same CB that left when booking so had to take a guarantee. In any event, unused warranties are immediately released on the day of departure. It will be reflected in your account in minimum two weeks. We hope to welcome you in the future. Best wishes,

3 out of 5

Interior (old bank) is great, room was a bit worn out and members of the staff were not communicating with each other as they should and not doing what they promised (and were claiming the customer instead). Overall ok, but nothing to go back to.

Posted by anna maria, from helsinki on 2 Apr 2018

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Comment from Hotel Management

5 Apr 2018 by Solène Cailly, Guest Relations Manager

Dear Mrs Anna-Maria, Thank you for this complete comment regarding your time at Banke hotel. We're glad you likes the original decor of our hotel. We're sorry for the confusion in service. We'd like to follow this up. Don't hesitate to contact us by private message. We hope we have the pleasure of welcoming you back for your next visit. With renewed thanks, Solène Cailly, Guest Relations Manager

5 out of 5

Huippu hotelli loistopaikalla

Upea hotelli lähellä kaikkea. Henkilökunta ystävällistä ja kielitaitoista. Yövyn tässä hotellissa seuraavallakin kerralla.

Posted by Niina, from Helsinki on 30 Dec 2017

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Comment from Hotel Management

6 Jan 2018 by Solène Cailly, Guest Relations Manager

Dear Niina, We would like to thank you for this kind review of your recent stay. We are very pleased to know that you had a pleasant time in our hotel. Thank you for mentioning our good location in the heart of Paris, very near Rue Haussmann and the LaFayette galleries. We are happy to hear you received such a friendly and professional service. We would like to thank you for your kind recommendation. We look forward to seeing you on a future visit. Best regards, Solène Cailly, Guest Relations Manager

4 out of 5

Pros: Extremely helpful staff.

Cons: Room cleanliness. First room had a layer of dust on the table. Though with the smell I think maybe the room had not been in use for some time.

Location: Close to Galeries Lafayette and metro station. Many restaurants, cafe's and Starbucks within 50 meters.

We had booked Superior room, but checking in it was called Standard Superior so was bit confused on the level of the room. Anyways, the toilet/bathroom smelled foul, like human urine to be honest, don't know what has happened. Calling reception, they sent someone who poured scented chlorine into the floor drain. But as the smell continued, the next day they gave us another room and also upgraded the room into executive. Which was nice. The staff was overly helpful, to the extent of pressing the buttons on the elevator for us.

Posted by a verified traveller on 9 Nov 2017

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Comment from Hotel Management

11 Nov 2017 by Solene - Guest Relation

Dear guest, Thank you for taking time to share your experience after your recent stay at the Banke Hotel in Paris! We are pleased that you enjoyed your stay in general however; I would like to extend my sincere apologies for the first room issues. Your comments really matter and be assured that the engineering team took the necessary actions in this room. The entire team joins me in wishing you a lovely weekend and we all hope to have the pleasure of hosting you, again. Best regards,

5 out of 5

Good location and real 5* service

Pros: Staff friendliness, special Gin menu at the bar, high-standard room

Cons: Give customer the possibility for late check-out. The nice receptionist looked into the system but said it was "not a common request"

Location: Quiet area but a few minutes from the metro, Galeries Lafayette, Sephora, Opera etc.

The staff was ever so friendly and really at our service, that's unusual enough in Paris to be noted here!! Friendly barman, receptionist looked for later check-out time, everyone was smiling and chatting: that added to the experience.

Posted by Bastien, from Geneva on 5 Dec 2016

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About the Hotel Banke Opera, Autograph Collection

Location 20 Rue La Fayette, Paris, Paris 75009

Property Features

Hotel Banke Opera, Autograph Collection offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 2690 square feet (250 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Banke Opera, Autograph Collection. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. This 5-star Paris hotel is smoke free.

1 building
91 guestrooms or units
6 levels
Conference rooms
2690 sq ft of conference space
250 sq. m of conference space
Built in 2009
Childcare (surcharge)
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff members are multilingual
Storage area for luggage
Front desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Terrace
Newspapers in lobby (free)
Bellhop
Lift
No smoking on site
Bar or lounge
Coffee shop
Dining venue

Family Friendly Amenities

Family property
Free WiFi
Soundproofed rooms
Laundry facilities
Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Transport

Train station: Paris-St-Lazare Station (1.6 km / 1 mi)
Metro station: Chaussee d'Antin - La Fayette Station (0.3 km / 0.2 mi)
Property shuttles: Airport shuttle and area shuttle

Room Amenities

Hotel Banke Opera, Autograph Collection offers 91 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath and hairdryers. This Paris hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Deep-soaking bath
Minibar
In-room dining (24 hours)
LCD television
Satellite channels
Luxury bedding
Pillow options
Bath or shower
Housekeeping (daily)
Newspapers (free)
Hairdryer
Laptop safe
Sound-insulated rooms
Climate control
Ensuite bathroom
Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Josefin – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

LolaBar – This tapas bar specialises in international cuisine and only serves dinner.

24-hour room service is available.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible path of travel
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

Check-in time ends at midnight
Check-in time starts at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place an authorization for the amount of the first night's stay plus EUR 50 for each subsequent room and night thereafter for any bookings where payment for the stay will be made on site instead of at the time of booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Children 2 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.

Pet Policy

Pets: EUR 30 per pet, per night
Only dogs are allowed
Weight limit: 22 lb per pet
Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property will place an authorization for 50 EUR per room, per night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Credit card pre-authorization
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Security system
Debit cards not accepted
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Staffed front desk
Carbon monoxide detector
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest accommodation is not sealed after cleaning
Cashless transactions are available
Masks are compulsory at the property
Reservation might be required for some facilities on-site
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Gloves are available to guests
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Children stay free - maximum age 2
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cots (infant beds) available
Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: EUR 10.73 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately EUR 30 per person
Airport shuttle fee: EUR 140 per room (return)
Pet fee: EUR 30 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Banke
Banke Hotel
Banke Paris
Hotel Banke
Hotel Banke Paris
Banke Hotel Paris
Hotel Banke Autograph Collection Paris
Hotel Banke Autograph Collection
Banke Autograph Collection Paris
Banke Autograph Collection
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Hotel Hotel Banke, Autograph Collection
Hotel Banke, Autograph Collection Paris
Hotel Banke
Banke Autograph Collection
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Hotel Banke Opera, Autograph Collection Hotel Paris
Hotel Banke Opera, Autograph Collection Paris
Hotel Banke Autograph Collection
Hotel Banke
Hotel Banke Opera, Autograph Collection Hotel
Hotel Banke Opera, Autograph Collection Paris
Hotel Banke Opera, Autograph Collection Hotel Paris

You should know

On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.