2/10 Terrible
Shvat
6 Dec 2024
Awful experience. I booked 4 nights in a Classic Double Room and got the most depressing hotel room I've ever seen. It is a tiny, dark room in the ground floor with one small window into a public patio and direct view of the lobby, so very little privacy. In my opinion, this room could be used for storage or as a back office, for sure not for guest accommodation. The room and the bathroom are very different from the photos and no photo on Expedia or the hotel website showed this room. The room has a tiny desk and a sagging chair, both unusable. There is no armchair and no floor space for an armchair - note that the hotel removed the armchair photo from the Classic room following my complaint to Expedia, practically admitting that the armchair photo was misleading (other misleading photos remain). I could not agree to stay in this room and the receptionist told me the only other available room was much more expensive. I left the hotel and contacted Expedia for a refund but the hotel told them it was "a correct and proper Classic Double Room" and refused to refund. Instead of enjoying my stay I was left humiliated, distressed and sad and short $1,500. I feel I was defrauded and my money was stolen.
Shvat
Stayed 4 nights in Sep 2024