2/10 Terrible
Stephen
Business traveller
11 Sept 2024
Liked: Cleanliness, room comfort
Robbery, Lies and no apology
I was on a two night business trip. On the morning of day two I left my room for work and put a do not disturb sign on the door as I did not need the room cleaned. On my return to the hotel in the evening I went to my room and the do not disturb sign was gone and my key card would not work. I went to reception who said I wasn't allowed in the room because I hadn't paid. I had paid city taxes the previous evening together with payment for my room. They tried to charge me the taxes again, however, I managed to show the receptionist a copy of my bank account which clearly showed the city taxes paid for two nights. It turned out I hadn't paid for the second night but that was not my fault but rather the fault of the receptionist who originally checked me into the hotel. After some time I got my key card updated and returned to my room. On entering the room I noticed that the room had indeed been cleaned. I checked the wardrobe to check if my clothes were still there which they were. However, on checking the bathroom I found that all my toiletries and medication were missing. I called back down to reception to advise the staff who asked me to wait while they contacted house keeping. After approximately 15 minutes two ladies arrived and spoke with the receptionist and then left without saying a word. I got 1 bag back which was wet and had been in a bin, the second 1 came later which was full of dirt and rubbish and smelled like garbage. They lied by saying they were not in a bin
Stephen
Stayed 1 night in Sep 2024