The apartment is larger than reflected in the pictures online, which was a pleasant surprise. There is a lot of closet and drawer space, and extra towels provided. The mattress was firm, as were the pillows, which I prefer, so was very happy with that. There are a lot of horizontal surfaces to set things on, which was appreciated. Some of the furniture is a little worn, but the space is comfortable.Sergio was very responsive and made our visit to Parma enjoyable.