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Queen Wood Hotel

3.5 star property

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Restaurant
Sports facility
Restaurant
Deluxe Studio Suite | Premium bedding, down duvets, pillow-top beds, minibar
Deluxe Triple Room | Premium bedding, down duvets, pillow-top beds, minibar

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
75, St.136, Sangkat Phars Kandal I, Khan Doun Penh, Phnom Penh
  • Riverside
    ‪1 min walk‬
  • Phnom Penh Night Market
    ‪7 min walk‬
  • National Museum of Cambodia
    ‪8 min walk‬
  • Phnom Penh (PNH-Phnom Penh Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Triple Room

Deluxe Triple Room | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Single Room, 1 Single Bed

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Single Room, 1 Single Bed

  • 28 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Premium bedding, down duvets, pillow-top beds, minibar

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Studio Suite

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Double Room

  • River view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Queen Wood Hotel

Riverwalk Phnom Penh hotel in Phnom Penh City Centre with free parking
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Queen Wood Hotel offers 77 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 24-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves, in-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Queen Wood Hotel, you're just a quick walk from Riverside. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking and extended parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, a porter and luggage storage
  • Steps from Riverside and 8 minutes on foot from Central Market
  • Airport, train station pick-up and casino shuttle service available for a fee
Queen Wood Hotel offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and limo/town car service. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the family-friendly Queen Wood Hotel. An airport shuttle (available 24 hours) and a casino shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Phnom Penh hotel.

Queen Wood Hotel has a restaurant on site.
Green Corainder – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Late-night fare is available from room service (during limited hours).

Languages

English, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Green Corainder
  • Terrestrial launge

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the riverwalk
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 24-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Microwave on request
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Queen Wood Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Queen Wood Hotel
Queen Wood Hotel Phnom Penh
Queen Wood Phnom Penh
Queen Wood Hotel Hotel
Queen Wood Hotel Phnom Penh
Queen Wood Hotel Hotel Phnom Penh

Queen Wood Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 6 out of 118 reviews
Rating 8 - Good. 40 out of 118 reviews
Rating 6 - Okay. 35 out of 118 reviews
Rating 4 - Poor. 16 out of 118 reviews
Rating 2 - Terrible. 21 out of 118 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Scot, Arvada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no free breakfast provided as advertised. Otherwise it was a good stay. The pool is very nice.

2/10 Terrible

Glenn

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deeply in need of renovation, room description is not correct.
Stayed 1 night in Mar 2020

6/10 Okay

Suvichaya

Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend
The first night at this hotel they gave me a horrible room full of bedbugs (I killed 10 of them), very dirty, the water bottles were already opened, no window, I asked to change the room and the second room was actually decent, pretty big and clean, so I advise to check the room first
Stayed 4 nights in Feb 2020

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
criminal staff
Many more cheaper options in the area. a bunch of criminals work here. It has Bed bugs, rooms are small and the lady working during the day tried charging cash for the breakfast
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service
Had a problem getting to Phnom Penh;- Emirates airlines would say 'an at of god' told Queen wood hotel i would be 1 or 2 days late. When i arrived for 3rd night booked and paid for; they insisted i had to pay again and had lost my original booking. This was for $25 which i paid cash
Stayed 3 nights in Jan 2020

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool is open 24/7 and it’s amazing, staff especially receptionist provide all what you need or give you advise about your needs, full recommendation to future tourists
Stayed 7 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Air Con made a noise only. No lift to the top floor. Located in the middle of the street market.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
No where and nothing to impressing us much. There's just regular cheap hotel and no star no value. Anyone can stay there just one night and no more than two nights that's it, there's no place to exciting even thought the restaurant's the price too high and tasteless for to compare some other the restaurant near by. I wouldn't to recommend any of my friends to stay there.
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Bitten by bed bug all night. Don't stay in Room 311. It is dirty and you will wake up in pain with plenty of bed bug
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times. And I normally say 5* but never take your wife or girlfriend. They will run screaming. Last time was poor. Some bug in the bed bit me and I slapped it and blood went everywhere. Let’s hope it was my blood and that it had never eaten anyone else. I don’t especially blame the hotel. It’s the tropics. And the alternative is a cancer inducing pesticide. On the last day I turned up for breakfast at 09:45. Lights off. Everything cleared. She told me they closed at 10am. Yes you read that correctly. Very rude she was too. Strange. I know all the staff and most are great. And both the double locks on my room door were broken. My wife would have freaked. No she would have walked. I put a chair against the door. It’s cheap I’m every sense. And one day no shampoo was left for me in the bathroom. The friendly night porter fixed that by taking from an empty room. I will go back as it’s close to my friends’ house. But I will check the locks next time and insist on a room change if necessary.
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Good value. Be guided by the price. It’s not the Ritz. I like it. Your wife might not.
Stayed 5 nights in Mar 2019

6/10 Okay

ADELINE

Liked: Cleanliness, property conditions & facilities
Quite an old hotel I guess. The lady recep was not too friendly. I asked for an extra towel for my hair, they didn’t allowed it. But the location is good. Bars everywhere near the hotel. The rooftop pool is nice.
Stayed 3 nights in Mar 2019

8/10 Good

Dann

Liked: Cleanliness, staff & service
Recommended for short stay
Booking was good, and efficient. Upon arrival check in was quick. Room had no window, so we asked for a room with a window. The new room was shabby and small. Bed was advertised to be a King size, but was a Queen at most. T.V. was mounted high on the wall and really too small. Screen needs to be at least 40 in. A/C worked fine, Shower was good. Wifi was good (6th floor). We moved to a room on the 7th floor with 2 beds after one night. Same room condition but it was on a corner and had 2 windows with a $5.00 per night fee. Wifi was terrible at this location. The modem was just outside our room, and the info indicated that the signal was strong. Even so, I showed connected, but was unable to "see" anything. Fortunately my telephone service comes with internet access and I used that although it cost me. Breakfast came as part of the package and was acceptable. We ate breakfast there every day that we were checked into the hotel. There was a rooftop bar which we could also order food. We ate there a couple of times for lunch, and once for dinner. The food was good and reasonably priced. There is a roof top pool. Small, but good for a dip. Our children enjoyed the pool at least once a day. At dusk the mosquitos come out and you can't really stay long unless you have some mosquito protection. The views of the city and the river are very nice. We will probably stay again. Recommend for single, couple, or small family for a short stay.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a convenient and popular area of town.
Stayed 3 nights in Dec 2018

10/10 Excellent

Peter, TX

Liked: Cleanliness, room comfort
I often use this hotel. It is not a luxury hotel and you should use the rates as a guide to your likely experience. It is clean and the staff are helpful. For the star rating it suits me perfectly. If you want to treat a spouse to a touch of luxury there are plenty of places further upscale. The frugal will find it fine. Breakfast if included is an extra perk. It is pretty average but has what you need and I have no complaints. The wait staff are kind and helpful. Tip all the staff. For the maids a can of cold coke will make their day. The bell boys are very helpful too. They all probably make in a month what you make in a few hours. I say all this because a little generosity will mean they won’t forget you. And it’s fair. Enjoy. Oh the rooftop bar is ok too. Nice view.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Some good things and some bad things about this place. Staff were very hit or miss, and there certainly is a lack of communication between them. Its pretty cheap, but no shower curtains in the showers, and the food takes forever to arrive. Not much in the way of breakfast offerings as well. The rooftop bar is okay, and also a pool, but once again the food takes forever to arrive, but that seems to be the case in most of Cambodia.
Stayed 2 nights in Feb 2018

2/10 Terrible

kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad country
Very bad this time .twice got money stolen from my wallet ..How they do it I don't know ..the second time they replaced two one hundred dollar notes with fakes ..they are very smart thieving eastwards..last time I will go there

2/10 Terrible

Jalen , California

Disliked: Cleanliness, property conditions & facilities, room comfort
Guest Friendly Hotel but Unkept and Unsafe
This hotel is in a red light district which is quite noisy and busy, but also close to the riverside. My wife and I had stayed here twice before, and while the rooms were old and the neighborhood questionable, we never had a problem. After the latest stay though we'll never go there again. The room was quite dirty, and after I found a roach crawling on my pillow in the middle of the night we changed rooms to another which was slightly cleaner. This room was in the front of the hotel and the noise from the street was very loud until around 3-4a, so we had to use earplugs. On the last day I had a scary experience that left me a bit shaken. I got onto the elevator alone only to be joined by a young Khmer man just before the door closed. While it was closing, I saw another person run past and up the stair case, but thought nothing of it. When the elevator stopped on the 2nd floor the running man was waiting outside the door, and gently nudged me back in when I stepped off. My initial thought was that he was a hotel employee and was helping me get to my floor since I was staying on the 3rd, but when he got in I realized this was not the case and that I had likely been "marked" when I entered the door. The doors shut and the elevator ascended. Both men were eyeing me closely the entire time so I readied myself to throw down, but ultimately nothing happened, although one made a rude comment in Khmer about my appearance. The hotel has cameras but remain vigilant here!
Stayed 2 nights in Apr 2018