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Garner Phoenix Surprise, an IHG Hotel

2.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Garner Phoenix Surprise, an IHG Hotel

Desk, blackout curtains, iron/ironing board, rollaway beds
Exterior
Interior
Property amenity
Room amenity

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Pet-friendly

Explore the area

Map
12477 West Bell Road, Surprise, AZ, 85374
  • Banner Del E Webb Medical Center
    6 min drive
  • Lou's Tivoli Gardens
    4 min walk
  • Phoenix Metrocenter Transit Center
    25 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    45 min drive

Room options

View all photos for Standard Room, Multiple Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 King Bed, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Desk, blackout curtains, iron/ironing board, rollaway beds

Premium Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Comfort Inn & Suites Surprise Near Sun City West

Pool
Breakfast included
Parking included
Free WiFi
4.2 out of 5, Very good, (1003)
The price is CHF 135
for 1 room
includes taxes & fees
17 Jan - 18 Jan
Comfort Inn & Suites Surprise Near Sun City West

About this property

Garner Phoenix Surprise, an IHG Hotel

Hotel with free breakfast, in the vicinity of Surprise Stadium
Along with an indoor pool, this hotel has an outdoor pool and a 24-hour fitness centre. Free on-the-go breakfast and free self parking are also provided. Other amenities include WiFi in public areas, laundry facilities and a 24-hour front desk. Housekeeping is available on request.
Garner Phoenix Surprise, an IHG Hotel offers 60 accommodations with coffee/tea makers and a hairdryer. 37-inch plasma televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Garner Phoenix Surprise, an IHG Hotel. During your stay, you're just a quick walk from Centennial Friendship Park. You'll find features such as free breakfast and free self-parking, plus an indoor pool.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • WiFi in some public areas for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include a computer, laundry facilities and multilingual staff
  • On-site recreation includes a 24-hour gym
  • 6 minutes by car from Surprise Stadium and 7 minutes from Uptown Alley
  • Dogs welcome for a fee (restrictions apply)
Garner Phoenix Surprise, an IHG Hotel offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness centre. A computer station is on site and WiFi is available in public spaces for a fee. Free breakfast is served daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Garner Phoenix Surprise, an IHG Hotel. Self parking is free.
Guests are served a free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 12 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • In-room safe fee: USD 2.00 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Garner Phoenix Surprise, an IHG Hotel.

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Phoenix Surprise, an IHG Hotel Hotel
Garner Phoenix Surprise, an IHG Hotel Surprise
Garner Phoenix Surprise, an IHG Hotel Hotel Surprise

Garner Phoenix Surprise, an IHG Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 263 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 199 out of 1001 reviews" "
Rating 4 - Poor. 167 out of 1001 reviews" "
Rating 2 - Terrible. 120 out of 1001 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

Sabrina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was not made aware the property was undergoing renovations. Room was filthy. Carpet was filthy. Bathroom was surprisingly the cleanest place. We called front desk for a vacuum so we can clean the carpets and they said they'll have housekeeping bring it up. Never happened. Fridge was filthy. Definitely will not book here ever again. Free breakfast was 'grab and go'. Overall, one of the worst hotel/motel stays I've ever had.
Stayed 4 nights in Sep 2024

6/10 Okay

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Overall property was really clean.
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

briant

Stayed 1 night in Aug 2024

10/10 Excellent

Karin

Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2024

6/10 Okay

Tracy

Disliked: Property conditions & facilities
Under construction -- no real breakfast
It would have been nice to know the hotel is under construction before booking the stay. It was only one night so we tolerated it. Breakfast advertised when booking but in reality, a "to go" bag was the only option which was disappointing. I know this was due to construction, but had we known all of this in advance, we definitely would have made a different choice. To add insult to injury, there was no bedspread/comforter on the bed which may have been a good thing in the end. Also, our toilet didn't flush properly and it did stop up. I had to use the men's bathroom -- single stall -- since the women's was locked the whole time. (my husband was in ours) Luckily there was a plunger in the restroom since the toilet stopped up and had to plunge it myself. Took the plunger to our room where I am currently trying to unclog our toilet and avoid throwing up. Yes, I know I could have called staff, but why bother. Maybe after construction, this may be a nice place but until then, I would definitely discourage staying here unless you are desperate.
Stayed 1 night in Sep 2024

8/10 Good

Jay, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and welcoming. Motel is undergoing a big renovation, so dining area was closed, however they did provide a nice bag breakfast.
Stayed 1 night in Sep 2024

8/10 Good

Chassen

Stayed 7 nights in Aug 2024

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

June

Liked: Amenities
Disliked: Property conditions & facilities
Construction! Noise! WiFi inop! Ice machine inop! Construction debris all over lobby and in front of elevator! TV did not work! This stuff should be disclosed when a reservation is accepted. Never again!!’
Stayed 1 night in Aug 2024

6/10 Okay

Jesus

Business traveller
Liked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Dawn

Travelled with pets
Everyone was friendly and helpful. Lots of fast food within walking distance. Washer, dryer, Vending machine and ice machine. I would definitely stay again.
Stayed 2 nights in Aug 2024

4/10 Poor

Ramon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were in the middle of renovations, so parking lot & walkways had various construction debris: wires, screws, etc. Staff was friendly & helpful. Room was clean. The swing guard lock on the door was barely held in by a screw, but the deadbolt lock worked well.
Stayed 2 nights in Aug 2024

10/10 Excellent

CARRIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Shawnn

Stayed 1 night in Jul 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Big containers in the parking lot. Remodeling going on. Breakfast area closed
Stayed 1 night in Jul 2024

2/10 Terrible

Carlos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty the head board look like it had blood to that was poorly cleaned freezer was over frosted the microwave had rust and possible mold growth. The bath tub had hair the pool was dirty they say they offer breakfast but they don't.
Stayed 1 night in Jul 2024

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and good staff
Stayed 1 night in Jul 2024

8/10 Good

Gary

Liked: Staff & service
Easy rental. No hidden costs. Good prices
Stayed 1 night in Jun 2024

6/10 Okay

Janine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Would not stay here again
I understand that they are doing renovations but the room looked like it had not been vacuumed at all - there were stains on the bed sheets - the light fixtures were all missing one light bulb - there was an outlet that didn’t work at all and not enough outlets for charging devices, and the pet fee of $25 per pet per night was the most expensive of any hotel we stayed during our trip especially for a hotel that was so dirty and in such disrepair. But the A/C did work and the shower was nice.
Stayed 2 nights in Jul 2024