2/10 – Ungenügend
Cyra-Lea N.
25. März 2025
Verbesserungswürdig: Sauberkeit
Property was not as advertised
Upon arrival we discovered the property was not as advertised. Even though the listing said it was a non-smoking property, there was an overwhelming smell of artificial scent covering cigarette smoke. There was a fish tank on the front porch that was half full of cigarette butts. I have asthma and could not spend time inhaling lingering smoke and air fresheners. We left the location within moments and let the host know we would not be staying there.The host offered to come view the property, but we knew there was nothing that could be done about the smell. He said he would let us cancel the reservation, but would only refund us for nights he could not rebook. We told him this was not an acceptable response, but to go ahead and cancel the reservation as we would not be staying there.When I reached out to VRBO customer service, I was told the host had to be the one to cancel the reservation, and he had not done that yet. Therefore, the property was still unavailable for him to rebook. He told VRBO the property was non-smoking inside but not outside.Since neither VRBO nor the host was willing to rectify the situation to our satisfaction, we contacted our bank to dispute the charges.I do not recommend this host or this property and will not be using VRBO again.
Cyra-Lea N.
Aufenthalt von 6 Nächten im März 2025