6/10 Okay
Candis
Travelled with family
22 Sept 2024
Disliked: Cleanliness, property conditions & facilities
In Need Of Renovations
We have stayed here before and loved it but this time was disappointing. The room was run down and not very clean. The ice bucket had a liner with melted ice in it and it smelled bad. There was hair, dirt, dust and even a sanitary liner from someone's new bathing in the bathroom. They also advertised In-Room Dining but when we tried to place an order we were told it was no longer offered. When we brought these concerns up to the hotel they brought us a new ice bucket and allowed us a late check out but still charged us for it. We were mainly there for the water park and while it was fun it seemed run down. A lot of the chairs were torn and the areas around the lazy river were sun-bleached and old. The ice cream parlor wasn't open and appeared to be shut down permanently. The bar by the lazy river was also closed. That being said, we ordered food and drinks at the main pool bar and everything was delicious. We also ate at their on-site restaurant and the food was great. We like bringing our family to this property but they need to renovate before we come back again.
Candis
Stayed 2 nights in Sep 2024