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Hotel San Carlos - Downtown Convention Center

3.0 star property

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Photo gallery for Hotel San Carlos - Downtown Convention Center

Reception
Banquet hall
Desk, blackout curtains, iron/ironing board, free WiFi
Lobby
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
202 N Central Ave, Phoenix, AZ, 85004
  • Phoenix Convention Center
    ‪3 min walk‬
  • Footprint Center
    ‪7 min walk‬
  • Chase Field
    ‪8 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Double Beds, City View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 Queen Bed, City View

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel San Carlos - Downtown Convention Center

Historic hotel with 24-hour fitness centre and 24-hour business centre
A restaurant, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, conference space, a 24-hour front desk and gift shops/newsstands are on-site.
Hotel San Carlos - Downtown Convention Center offers 129 air-conditioned accommodations with coffee/tea makers and a hairdryer. LED televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel San Carlos - Downtown Convention Center. During your stay, you're just a quick walk from Footprint Center. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Phoenix Convention Center and 7 minutes on foot from Footprint Center
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business centre and 2 meeting rooms are available. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hotel San Carlos - Downtown Convention Center.

This 3-star Phoenix hotel is smoke free.

Hotel San Carlos - Downtown Convention Center has a restaurant on site.
Centrico – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Azerbaijani, English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 20 per day)

Food and drink

  • A restaurant

Restaurants on site

  • Centrico

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Built in 1928
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The property charges 1.85 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 9 January 2023 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel San Carlos Convention Center
Hotel San Carlos Downtown Convention Center
San Carlos Convention Center
San Carlos Downtown Convention Center
Hotel San Carlos Downtown Convention Center Phoenix
San Carlos Downtown Convention Center Phoenix
Carlos Convention Center
Hotel San Carlos - Downtown Convention Center Hotel
Hotel San Carlos - Downtown Convention Center Phoenix
Hotel San Carlos - Downtown Convention Center Hotel Phoenix

Hotel San Carlos - Downtown Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1003 reviews
Rating 8 - Good. 275 out of 1003 reviews
Rating 6 - Okay. 159 out of 1003 reviews
Rating 4 - Poor. 102 out of 1003 reviews
Rating 2 - Terrible. 80 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Convenient location, functional, but pricey

Overall the stay was fine and everything in the room was functional and clean. It was fun to stay in the historic hotel and it was in a great location for being near the conference center. However I believe there's a difference between keeping the historic feel and deciding to not update anything. The AC was pretty lackluster and it was pretty warm in the room even in March and overall the room felt more similar to a motel room than a relatively pricey hotel room. I think just a few cosmetic and bedding upgrades could go a long way. The same can be said for the gym which seemed like a second thought with a lot of broken equipment and the pool which was drained with trash in the bottom.
Stayed 4 nights in Feb 2025

6/10 Okay

Glen

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Historic old hotel, run-down but comfort sleep

A historic old hotel, actually on the National Register. Run down these days, but still had a common and quiet sleep. Room and bathroom were clean. Quiet. Bars and restaurants across the road and next door. Bathroom is very small. Good, central location near light rail stop from airport. Ok for a one night stay and the history.
Stayed 1 night in Feb 2025

10/10 Excellent

Rhonda, Burgaw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical, haunted? building. Staff was awesome and friendly. Conveniently located only 7 min flat walk to the convention center.
Stayed 6 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
All the art work on walls, helpful staff. Answering questions of an old person. Love that red head.
Stayed 4 nights in Feb 2025

6/10 Okay

Roxanne

Travelled with group
Disliked: Staff & service
Love the historic feel, beds very comfortable. Most of the desk staff were rude when asked questions. Our room window was so dirty, could barely see out in day time. Our room was kept clean & stocked. This could be an amazing hotel with some customer service training & a window cleaning.
Stayed 4 nights in Feb 2025

2/10 Terrible

Leonard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience I've ever had at a hotel... It was absolutely filthy and disgusting. There is no parking. The room was atrocious. The entire place was filthy The lady at the front desk was one of the most rude people I have ever spoke to in my life and did not care about my situation and assured me that regardless of me immediately checking out because the room was so nasty that the hotel would be keeping my money and there was nothing I could do about it... Plus this hotel is not haunted. That's a gimmick. There's no energy there or anything like that. Save your money. You'd be better off staying at like a motel 6 on the side of the road and then the San Carlos hotel. It is absolutely disgusting
Stayed 1 night in Feb 2025

6/10 Okay

Nate

Business traveller
Liked: Cleanliness, staff & service
Great staff and location. Wifi was non-existent
Stayed 2 nights in Feb 2025

8/10 Good

Diane, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, we liked the historic building and rooms and enjoyed our stay. The cost of room was much less than surrounding properties in the downtown area. Following were our disappointments: Was not notified in advance that no parking at hotel and that we needed to park in city garage on back side of block for $18 per day. Homeless people around area, walking around during day and sleeping on sidewalks at night. Water in shower fluctuated in temperature based on other people in building taking showers at same time. We talked to assistant manager about the water. He stated that the new owners will be making improvements to the building in the future.
Stayed 2 nights in Feb 2025

8/10 Good

Kandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel that is close to everything. The only thing that would have been better is if they provided their own parking.
Stayed 2 nights in Feb 2025

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No parking garage. Smallest bathroom ever. No electrical plugs or not easy to access. No way to change temp in room. Old carpet. Totally overpriced for the value
Stayed 2 nights in Feb 2025

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint & Enjoyable Stay

Chelsea at the reception desk was delightful. I always enjoy staying at historic hotels. They remind me of stays in Europe. Room was clean and quiet. Not having my own room thermostat was a little disconcerting at first, but not a problem.
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Joni

Business traveller
Liked: Staff & service
Disliked: Room comfort

Eh, will not be back again.

Shower was terrible, near scalding water would come on when you’re in middle of showering, and shower knob was so difficult to turn on. No thermostat in room.
Stayed 3 nights in Feb 2025

6/10 Okay

Kristi

Stayed 4 nights in Feb 2025

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great independent hotel with a vintage patina (in a good sense!) in a convenient location. Very friendly staff.
Stayed 3 nights in Feb 2025

4/10 Poor

Diana

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel has a television from like the 1970s. The furniture is also from that same era. If you’d like nostalgic, then you’re gonna love the hotel San Carlos. You’ll also be greeted by memorabilia on the walls of ghost sightings and of famous people who have stayed there over the last hundred years. Marilyn Monroe was one and if they would fill the pool, it would really feel like a Renaissance hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2025

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Randi

Stayed 5 nights in Jan 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
My only concern is the $25 dollar incidental fee and when will it be added back to the card on file. Other than that the stay was amazing.
Stayed 2 nights in Feb 2025

8/10 Good

Caroline

Stayed 2 nights in Jan 2025

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hunted
Stayed 2 nights in Jan 2025

8/10 Good

Craig

Business traveller
Good price, great location.
Stayed 3 nights in Jan 2025

2/10 Terrible

Janice

Stayed 2 nights in Mar 2024