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Grand Hyatt Scottsdale Resort

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Scottsdale Resort

10 outdoor pools, open 6:00 AM to 11:00 PM, pool cabanas (surcharge)
Meeting facility
Room (Casita) | Lake view
Suite (Signature) | Living area | 65-inch LED TV with digital channels, TV, first-run films
Couples treatment room(s), sauna, hot tub, steam room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Hot tub
    Hot tub

Explore the area

Map
7500 E Doubletree Ranch Rd, Scottsdale, AZ, 85258
  • McCormick Ranch Golf Club
    4 min drive
  • Salt River Fields at Talking Stick
    4 min drive
  • Great Wolf Lodge Water Park
    5 min drive
  • Scottsdale, AZ (SCF)
    13 min drive

Room options

View all photos for Room, 1 King Bed

Designer toiletries, hair dryer, dressing gowns, towels

Room, 1 King Bed

  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

Designer toiletries, hair dryer, dressing gowns, towels

Room, 1 King Bed, Mountain View

  • 37 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Designer toiletries, hair dryer, dressing gowns, towels

Room, 2 Queen Beds, Mountain View

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Palm)

Suite (Palm) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite (Palm)

  • 60 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Signature)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite (Signature)

  • 111 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Fountain Court)

Suite (Fountain Court) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite (Fountain Court)

  • 81 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio (with Firepit)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Patio (with Firepit)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Shower)

  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Hospitality)

Suite (Hospitality) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite (Hospitality)

  • 84 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Designer toiletries, hair dryer, dressing gowns, towels

Room, 2 Queen Beds

  • 36.4 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Casita)

Room (Casita) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room (Casita)

  • 112.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 Queen Beds with Sofa bed)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room (2 Queen Beds with Sofa bed)

  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Courtyard View

Designer toiletries, hair dryer, dressing gowns, towels

Room, 1 King Bed, Courtyard View

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Courtyard View

Designer toiletries, hair dryer, dressing gowns, towels

Room, 2 Queen Beds, Courtyard View

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Grand Hyatt Scottsdale Resort

Luxury Scottsdale resort in Gainey Ranch with 4 restaurants
4 restaurants, 10 outdoor pools and a full-service spa are available at this resort. WiFi in public areas is free. Additionally, 2 poolside bars, 4 bars/lounges and a health club are on-site.
Grand Hyatt Scottsdale Resort offers 495 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch LED televisions come with premium digital channels, first-run films and pay-per-view films. Bathrooms include baths or showers, dressing gowns, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and microwaves can be requested.

A health club and complimentary bicycles are featured at the resort. 10 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Avania has 19 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open selected days. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the helpful staff at Grand Hyatt Scottsdale Resort. During your stay, you'll be close to OdySea Aquarium. You'll find features such as free WiFi in public areas, plus 10 outdoor pools and 4 restaurants.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, 2 poolside bars and 4 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Splash around at the waterslide or swim in the 10 outdoor pools
  • Indulge with body wraps, facials or reflexology at Spa Avania
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes tennis courts, a gym and 2 hot tubs -
  • 6 minutes by car from OdySea Aquarium and 7 minutes from Kierland Commons
  • Pets welcome for a fee
Grand Hyatt Scottsdale Resort offers its guests a full-service spa, 10 outdoor swimming pools, and 2 hot tubs along with a waterslide and a health club. There are 4 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Event space at this resort measures 90000 square feet (8361 square metres) and includes a conference centre. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Scottsdale Resort. You'll have access to the indoor pool at a partner property. For a fee, parking is available. A complete renovation of Grand Hyatt Scottsdale Resort was completed in October 2024.

Smoking is allowed in designated areas at this 4.5-star Scottsdale resort.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Grand Hyatt Scottsdale Resort has 4 restaurants on site.
Sandbar – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
H2Oasis – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Canyon Market – On-site café. Open daily.
Room service (during limited hours) is available.

Languages

Croatian, English, Filipino, French, Hindi, Italian, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 11.50 to 23.50 for adults and USD 4.50 to 9.50 for children
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Canyon Market
  • H2Oasis
  • Sandbar

Family friendly

  • 10 outdoor pools
  • Access to nearby indoor pool
  • Children's pool
  • Fenced pool
  • Free cot
  • Lifeguards on site
  • Microwave on request
  • Mini golf
  • Mini-fridge
  • Pool gate
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 48 meeting rooms
  • Computer station
  • Conference centre (90,000 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • On a lake
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LED TV with premium digital channels
  • First-run films
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per week (maximum USD 300 per stay)
  • Maximum 1 (weight limit: 110 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 57.01 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 11.50 to 23.50 for adults and USD 4.5 to 9.5 for children
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per week (maximum USD300 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 25 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gainey Ranch Hyatt Scottsdale
Hyatt Gainey Ranch Resort
Hyatt Gainey Scottsdale
Hyatt Regency Gainey Ranch
Hyatt Regency Gainey Ranch Scottsdale
Hyatt Regency Resort Gainey Ranch
Hyatt Regency Scottsdale Gainey Ranch
Hyatt Regency Scottsdale Resort Gainey Ranch
Hyatt Resort Gainey Ranch
Scottsdale Hyatt Regency
Gainey Ranch
Gainey Ranch
Hyatt Gainey Ranch Resort
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch
Hyatt Regency Scottsdale Gain
Grand Hyatt Scottsdale
Grand Hyatt Scottsdale Resort Resort
Grand Hyatt Scottsdale Resort Scottsdale
Grand Hyatt Scottsdale Resort Resort Scottsdale
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch

Grand Hyatt Scottsdale Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 592 out of 1001 reviews" "
Rating 8 - Good. 208 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Loren

Travelled with family and small children
Liked: Amenities
Pools was excellent for kids, but the bed was uncomfortable, kept waking up from back hurting. For and $300 night resort I figured y’all would have an nice comfortable bed
Stayed 1 night in Aug 2024

10/10 Excellent

Cesar, Romeville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Joseph, Orland Park

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Renovations without notification when booking.
Stayed 5 nights in Aug 2024

2/10 Terrible

Desiree

Travelled with family
Disliked: Staff & service, property conditions & facilities
Unfortunately this was an awful/terrible experience. The hotel was under major renovation . The hotel smelled and during this time you could hear banging nonstop, smell of paint (had major headaches my entire stay). Guests were coughing in the hallway from the construction. I felt unsafe and have no idea what chemicals my family breathed in during our stay. We couldn’t get to our room multiple times because they would shutdown the elevator and staircase. Couldn’t even bring the car upfront to unload and reload our luggage. There was. Not restaurant, lobby, main bar, gift shop, areas to sit and relax. This hotel should have been “not in service” It was such a bad experience and this is a shame you would subject a family on vacation in this manner. We travel often for my husband job and this was beyond disappointing. I have autoimmune disease and severe asthma unfortunately and this hotel was not idea for my already health issues. This information should have been provided when booking this hotel.
Stayed 3 nights in Jul 2024

4/10 Poor

Yousef

Liked: Cleanliness
Disliked: Property conditions & facilities
Construction was inconvenient. Elevators were down. The hotel was extremely noisy with Children
Stayed 2 nights in Jul 2024

6/10 Okay

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Expedia failed to tell us that the whole hotel was under construction elevators were not working, had to lug all of our luggage up three flights of stairs only banquet halls used as restaurants were open Thankfully pools were in working order and were awesome
Stayed 2 nights in Jul 2024

10/10 Excellent

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jul 2024

4/10 Poor

Lisa

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel based on an Instagram post I saw about the new renovated pool and all the activities they offered. I knew the property was under some construction, but this was wayyyyyyy more than the company eluded to online. The only elevator in the front wasn’t working so I hiked four flights of stairs to get to my room. The property layout was extremely confusing and the other elevator they had didn’t go to certain areas of the hotel. When the elevator was working it would jolt you when it stopped and at one point I thought I was going to be stuck in the elevator. There was no air conditioning in the elevator or on most of the floors because of all the construction. The ice machine on our floor wasn’t working also. I would not be complaining if I got a discounted rate but these were normal prices for a stay at a hotel under major construction. At the pool on a Saturday, they had cranes moving large pieces of the building in front of us, almost couldn’t hear the music. The lobby bar was a makeshift meeting room. The coffee shop was a makeshift meeting room as well and were unable to make hot lattes due to lack of equipment. I do not believe they should be allowed to have guests with this much renovation going on. I can’t imagine anyone older or with a disability being able to maneuver around the hotel with ease. God forbid there was a fire, we would’ve burned in the building trying to get out!
Stayed 2 nights in Jul 2024

10/10 Excellent

Marla

Stayed 1 night in Jul 2024

2/10 Terrible

Jerry

Stayed 1 night in Jul 2024

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

Sydney

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had a very poor experience for my anniversary, the property is under heavy construction. It’s very loud and not relaxing. You walk into a construction zone. The hotel should be shut down until the work is complete. It is super inconvenient every time we returned to the hotel we had to walk to the opposite side to get in, take the elevator to the 4th floor walk across take a different elevator to the 3rd floor just to get to our room. The spa is closed the pool is decent, it’s not worth the headache.
Stayed 3 nights in Jul 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Getaway
I really enjoyed this quick getaway. Staff was super nice. We all enjoyed the amenities and slept well. Would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Maritza

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and heartwarming, very inviting
Stayed 2 nights in Jul 2024

6/10 Okay

Tarnesha

Liked: Cleanliness, property conditions & facilities, room comfort
My review
Overall, my hotel experience was decent. On the positive side, the front desk and pool staff were fantastic and very accommodating. I really enjoyed my room, which was spacious and lovely. However, there were some drawbacks. The adult pool was quite warm, and I would have preferred a cooler temperature. Additionally, the pool bars could really benefit from having misters to help with the heat; it would make a significant difference. I also wish I had known that the gym and spa were closed for renovations until August, as I might have chosen to reschedule my stay. I faced issues with room service; I tried calling multiple times to order food but received no response, which forced me to eat out during most of my visit. Lastly, the construction noise, especially at 6:30 a.m., was quite bothersome. I would have appreciated being able to sleep in a bit longer. If you're considering booking during the construction period, be aware that the spa and gym will be closed, and there is a lot of ongoing work.
Stayed 3 nights in Jul 2024

8/10 Good

Lindsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We LOVE this hotel BUT it is currently very, very under construction. As of July 2024, the ENTIRE lobby is under construction and completely closed. You have to check in at a make shift lobby, then go up an elevator, over and to another elevator and down to get to the pool. The restaurants are closed and they have one makeshift one in the ballroom area, and a very minimal convenience store. The Jack hammering is loud and impossible not to hear from your room. The wonderful staff did everything they could to make up for it and their attitude and kindness was so impressive given the disruption they have to face. I hope Hyatt is giving them a beach vacation at their property when this is over. I don’t know how the staff is living with it. So if you stay, know that you’re getting pretty much just the pool experience and you’ll lacking any other hotel amenities. They said it should be done by winter 2024.
Stayed 2 nights in Jul 2024

2/10 Terrible

CATHY

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No cool deck?
There was no mention of the construction when booking the rooms. The directional signs were bad, I got lost several times and the hallway to the pool was scary for a single woman to navigate. The pool deck has no cool decking, which in Arizona is ridiculous.
Stayed 2 nights in Jul 2024

10/10 Excellent

TYLER, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and waterslide beach area. Bed was very comfortable and very clean - and products to use from lotion to hair products were fabulous. Under construction was noisy at times- do not suggest to have a room by an ice machine was noisy up to midnight and early morning.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Disappointment during renovation
It was under a major renovation and we were not made aware during the reservation process. It was was nothing like it used to be. Very disappointing. There was a makeshift bar in some obscure dingy room. Not the experience we imagined for a birthday stay. We did however enjoy the pool and service there.
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveller

Business traveller
Terrible experience
The maze to get to your room during this construction period is insane and the “fro t desk” associates absolutely don’t explain directions clearly enough to navigate. They need to print out maps and walk through the steps. Everyone is walking around completely lost. The halls to find your room also don’t have air conditioning, in the middle of July! By the time you find your room or figure out how to get back to the lobby, you’re hanging on by a thread from heat stroke. Terrible experience sadly.
Stayed 1 night in Jul 2024

2/10 Terrible

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was under renovation which we knew when we booked. The staff was amazing! We were there for our anniversary and they provided us free wine at check-in along with a complimentary drink coupon to use at the pool the next day. Really top notch!! The room was clean, but it was a little bit of walk even after the elevator, mostly due to where the renovation was taking place. Once in the room it was clean and quite. The AC worked but it didn't feel like we could get the room below 70 degrees, which wasn't terrible, just something we noticed. There were some fruit flies that were in our our room and it seemed like once we dispatched on another would appear. We spent a bit of time at the pools and there was plenty of space. The pools are amazing, we plan to bring our kids back just so they can enjoy their great pools. Post renovation this place is going to be back to its amazing self with an updated look. Worth the stay!!
Stayed 2 nights in Jul 2024

4/10 Poor

Alexander

Travelled with family
Disliked: Property conditions & facilities, room comfort
Construction - little to no amenities
The majority of the hotel was under construction. Staff was nice, but the amenities and hotel were subpar. The nightly rate should have been heavily discounted.
Stayed 1 night in Jul 2024

6/10 Okay

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024