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Windmill Suites Surprise, Ascend Hotel Collection

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Windmill Suites Surprise, Ascend Hotel Collection

Outdoor pool, pool umbrellas, pool loungers
Lobby
Outdoor pool, pool umbrellas, pool loungers
Terrace/patio
Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
  • Pet-friendly
  • Pool
  • Room service
  • Gym
  • Breakfast included

Explore the area

Map
12545 W Bell Road, Surprise, AZ, 85374
  • Banner Del E Webb Medical Center
    6 min drive
  • Lou's Tivoli Gardens
    2 min walk
  • Phoenix Metrocenter Transit Center
    25 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    40 min drive

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Windmill Suites Surprise, Ascend Hotel Collection

Suburban Surprise hotel in Surprise Original Townsite with free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a conference centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, a business centre and conference space.
Windmill Suites Surprise, Ascend Hotel Collection offers 126 accommodations with minibars and a safe. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Windmill Suites Surprise, Ascend Hotel Collection gets high marks from our customers. During your stay, you're just a quick walk from Centennial Friendship Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • 6 minutes by car from Surprise Stadium and 7 minutes from Uptown Alley
  • Dogs welcome for a fee (restrictions apply)
Windmill Suites Surprise, Ascend Hotel Collection offers its guests an outdoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 2906 square feet (270 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Windmill Suites Surprise, Ascend Hotel Collection. The hotel can provide concierge services and wedding services. Self parking is free.

This Surprise hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,906 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Windmill Suites Surprise, Ascend Hotel Collection.

Property is also known as

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Windmill Suites Surprise, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1000 reviews" "
Rating 8 - Good. 248 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

janet, temecula

Travelled with family
Liked: Amenities
The rooms are big and the breakfast was nice. We have stayed here 4 times now.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

James

Pillows like rocks.
Stayed 1 night in Sep 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Apartment like setting. Free breakfast had lots of choices. I would definitely book again.
Stayed 1 night in Sep 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay and has become my preferred hotel when visiting AZ. The rooms are clean, breakfast is great with a variety of options. What I did notice is that the front desk may need additional staff. There was 1 staff member, while she was efficient and professional she needed help especially during check out.
Stayed 2 nights in Sep 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Sep 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Ronald

Liked: Cleanliness, property conditions & facilities
As I said earlier, the breakfast, property location, cleanliness, quietness, parking and staff were all excellent for my needs. The only thing I didn't like about the services, was the Wi-Fi. It was not stable, and would go up and down constantly, I couldn't get any work done without using my cell phone as a hotspot. Other than that, my stay was great. If they could fix the wifi, I would stay there again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jacob

Stayed 1 night in Sep 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Charmaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 2 nights in Sep 2024

8/10 Good

Vernon, Portland

Liked: Cleanliness
Definitely a solid hotel. Great bang for buck
Stayed 2 nights in Aug 2024

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Holes is good . Staff is average
Stayed 2 nights in Sep 2024

10/10 Excellent

kayla

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at this property. Everything was great and I will be staying with them again
Stayed 3 nights in Sep 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and rooms very nice and clean
Stayed 2 nights in Sep 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities
Nice beds and bedding. Clean and a nice pool.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kristian

Liked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Carissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel was clean, beds were comfortable but the room designs were not good. The sliding barn door was detaching from the wall, the fridge was hard to close (you had to lift it up to close)….just seemed poorly designed and cheap. I would not recommend staying here with a family. Maybe as a couple.
Stayed 2 nights in Aug 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

jolene

Business traveller
Wifi was unreliable. Bath towels are tiny. Breakfast is subpar. Terrible coffee. Furniture and carpets are dated
Stayed 3 nights in Aug 2024

6/10 Okay

Afham

Stayed 2 nights in Aug 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all around
Stayed 2 nights in May 2024

8/10 Good

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Brianda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and good breakfast!!
Stayed 2 nights in Jun 2024