4/10 Poor
Vicki
Travelled with family
23 Nov 2024
Disliked: Staff & service, property conditions & facilities
The restaurant was a big disappointment. The staff was busy and we had to ask 3X if we could sit at an actual table vs a 30” round bar type table (very small), and we all planned on ordering food, which we repeatedly stated. He rolled his eyes, said, “well, I’ll have to clean it off”. $140 for nachos that were small bowl….chips with grated cheese, not melted cheese, but very tiny ketchup size container like you get with fries, of grated cheese. Burger was good. 3 beers. A separate plate with avocado was provided, no lettuce, no tomatoes etc….kind of like your 3rd grader made them. We actually cancelled our dinner & breakfast reservations after this happened. The lobby has no bathrooms. Since there’s a lot of walking to Acrisure stadium and shops, and cost of this hotel, didn’t expect to see this. The staff was very nice and smiling, but we asked a few times for directions, and Acrisure stadium and bridge to get there is right around the corner, they were unable to give us those simple directions. Same situation with assistance with nearby restaurants. The beds were low quality mattresses, very soft and not supportive, we wouldn’t mention them, but they were so soft we got back aches. They may not be like our home mattresses, but we should , for the price, be able to get a restful night of sleep. The Steelers game was fantastic, and I just wouldn’t ever stay at this hotel again.
Vicki
Stayed 2 nights in Nov 2024