2/10 Terrible
Gamal
Travelled with partner
24 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely rude and unpleasant. First, no greeting when we arrived. The guy in the front desk was cold and unwelcoming. He also looked very sloppy and in a poor hygiene. Without any greeting he asked for my name and ID and credit card. We had to walk for 15-20 minutes to get to our room. The carpet in the public area getting into the rooms was filthy and smelled fishy and disgusting. The carpet in the room smelled filthy that we had to buy air refresher to hide the smell. The room smelled like old furniture from the fifties. The bathtub was a children bathtub and the water pressure was weak. On top of that, the check out was at 10:00 am which I have never experienced in all my hotels stays. When I asked the front desk if I can check out at 11:00, because my wife had an upset tummy, she said “No” just like that. Not even saying sorry about that. This place is horrible in every aspect. There are many much nicer places in the area near by in Lenox and much cheaper than this disgusting place. Save your money and go somewhere else much nicer and also not as expensive as this lousy hotel.
Gamal
Stayed 1 night in Aug 2024