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Aloft Playa Del Carmen

4.0 star property

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Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Restaurant
Outdoor banquet area
Restaurant
Suite, 1 King Bed, Non Smoking, Balcony | Living room | 55-inch LED TV with cable channels, TV, MP3 dock

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • Pool

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Quinta Avenida
    ‪4 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

  • 38.90 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

  • 41.12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

  • 33.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds | Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 2 Queen Beds

  • 33.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking

  • 67.80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking, Balcony

  • 79.20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Non Smoking

  • 83.56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Non Smoking, Balcony

  • 80.54 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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The price is CHF 89
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About this property

Aloft Playa Del Carmen

Pet-friendly hotel connected to a shopping centre in Playa del Carmen with 2 outdoor swimming pools
2 outdoor pools, a restaurant and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors, and features MP3 docking stations and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 55-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.
Our customers tell us they can't get enough of Aloft Playa Del Carmen's great beach location. During your stay, you'll be connected to a shopping centre and just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, 2 outdoor pools and 2 bars are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include a 24-hour business centre, 3 meeting rooms and convenience store
  • Guests have great things to say about the pool and the location
  • Just a 4-minute walk from Quinta Avenida and 8 minutes on foot from Playa del Carmen Main Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a corner/local shop are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Nook – On-site restaurant.
W XYZ Bar – On-site bar. Open daily.
Splash RoofTop – On-site rooftop bar. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children
  • Covered self-parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 301 out of 425 reviews
Rating 8 - Good. 73 out of 425 reviews
Rating 6 - Okay. 19 out of 425 reviews
Rating 4 - Poor. 15 out of 425 reviews
Rating 2 - Terrible. 17 out of 425 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice, Kingston

Travelled with partner
Liked: Amenities, property conditions & facilities
We were assigned a room facing the condo construction site mere feet from our window and we were offered a courtyard facing room when we informed the staff. This meant a much quieter experience which we were thankful for. Room was clean and the staff attentive to our needs. We really enjoyed our stay.
Stayed 7 nights in Dec 2024

10/10 Excellent

Shaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

William Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

VICTOR

Just stayed for 1 night, toilet door was broken, so really hard to use it.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Friendly staff. Grocery store right downstairs. Taqueria Los Chachalacos mucho bueno!
Stayed 6 nights in Nov 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable, modern and bright hotel in a convenient location with a well stocked grocery store and coffee shop on the ground floor
Stayed 1 night in Dec 2024

10/10 Excellent

Cosmos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💫
Stayed 2 nights in Nov 2024

10/10 Excellent

Hagen, Sleepy Hollow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked it with the top priority being "quiet" and it didn't disappoint. Very new facility and while just one block away from 5th it's in the quieter part of town. With a chain hotel you don't get any of the flair of Mexico but it's convenient, clean, affordable, walkable and - most of all for us - quiet. Great breakfast, too.
Stayed 3 nights in Nov 2024

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanest hotel in Mexico!
Stayed 6 nights in Nov 2024

6/10 Okay

RODRIGO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es súper en cuanto a instalaciones y su terraza es lo mejor. Lo peor es el desayuno. Hay opciones limitadas y faltan proteínas. Algunos días no reponían cosas básicas como Yogurt o Cereales. Tampoco había Bacon o Fiambres de calidad. Y lo peor es un mozo que se hace el simpático el primer día y si no le das propinas todos los demás días te ignora , no saluda y desgarra. Mal para la imagen de Marriott Todo lo demás está ok. El mejor Staff ALMA SANTOS de Recepción
Stayed 3 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff, great hotel overall! It’s our new favorite in Playa!
Stayed 4 nights in Nov 2024

10/10 Excellent

Pedro C

Stayed 2 nights in Nov 2024

10/10 Excellent

adolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service
Stayed 3 nights in Nov 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived our stay at Aloft Playa Del Carmen. We will go back for sure.
Stayed 2 nights in Nov 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new and reasonably priced. Modern style. Very close to all the restaurants and shopping on and near Avenida 5. Full grocery store on the bottom floor below the hotel. Rooftop pool and workout area. Not all inclusive.
Stayed 6 nights in Nov 2024

8/10 Good

Martha

Liked: Cleanliness, staff & service
I liked that it was super close to La Quinta Avenida, lots of options to eat nearby, also playa mamitas is walking distance. I feel the shower is not very well thought for elderly. There’s no seat in the shower and no handrail for elders to hold on too. I’ve stayed in other hotels where they have seating in the shower and also hand rail and this is very helpful.
Stayed 2 nights in Nov 2024

8/10 Good

Ana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean, nice pool
Stayed 3 nights in Nov 2024

10/10 Excellent

Rui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Nov 2024

10/10 Excellent

bambi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Easy to walk to shops and dining as well as the beach.
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a beautiful place
Stayed 1 night in Oct 2024

10/10 Excellent

chern

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Alma and Jesus were awesome. Friendly and efficient. Answered all my questions. Hotel is in a perfect location.
Stayed 2 nights in Sep 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here in particular have earned my loyalty plus some more. From Johanna at reception to the man who helped me with my bags (I didn't get his name, but it was 22 de sept, 2024 @ 4am) to Ángel, Alma, along with Leonardo and his security team. Marriott in general and especially Aloft PDC have earned a loyalty that I never thought I would have to a hotel chain. This hotel is full of absolutely incredible, kind and empathetic staff members. Los amoooo!
Stayed 1 night in Sep 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel in PDC. The rooms are comfortable, quiet, beds are great and staff is wonderful and accommodating. Special thanks to Alma at reception for most recent stay, and to Angel and Jesus for my stay from a few weeks ago. Both went above and beyond for me.
Stayed 1 night in Sep 2024