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Hotel Autentico Vertical Playa Del Carmen

2.5 star property

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Photo gallery for Hotel Autentico Vertical Playa Del Carmen

Outdoor pool, pool loungers
Romantic Room | View from room
Superior Room | Premium bedding, down duvets, in-room safe, desk
Terrace/patio
42-inch TV with digital channels, streaming services

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
10 Avenida Norte entre calle 38 y 40, 16, Playa del Carmen, ROO, 77720
  • Mamitas Beach
    ‪20 min walk‬
  • Quinta Avenida
    ‪2 min drive‬
  • Playa del Carmen Main Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Romantic Room

Romantic Room | View from room

Romantic Room

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, down duvets, in-room safe, desk

Premium Room

  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down duvets, in-room safe, desk

Deluxe Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, down duvets, in-room safe, desk

Superior Room

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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22 Apr - 23 Apr
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About this property

Hotel Autentico Vertical Playa Del Carmen

Hotel with a rooftop terrace, a quick walk to Quinta Avenida
Along with an outdoor pool, this hotel has a rooftop terrace and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel Autentico Vertical Playa Del Carmen offers 20 air-conditioned accommodations with laptop-compatible safes and espresso makers. Beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Autentico Vertical Playa Del Carmen. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool and a rooftop terrace are available.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent and scooters/mopeds to rent
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
As a guest of Hotel Autentico Vertical Playa Del Carmen, you'll find an outdoor pool, a rooftop terrace, and multilingual staff. Public spaces have free WiFi. The business-friendly Hotel Autentico Vertical Playa Del Carmen also features tour/ticket assistance, a picnic area, and concierge services.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Scooter/moped rentals

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Espresso maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 4 April 2025 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1500 per accommodation, per stay
  • Service fee: MXN 60 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Property Registration Number VS220427BS0

Hotel Autentico Vertical Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 137 out of 211 reviews
Rating 8 - Good. 47 out of 211 reviews
Rating 6 - Okay. 12 out of 211 reviews
Rating 4 - Poor. 8 out of 211 reviews
Rating 2 - Terrible. 7 out of 211 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Laraya

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Booked a superior suite which states king size. Apparently that is depending on availability which is not stated. We received a queen size not what I booked. Pool does not filter so is murky. Had to wait for towels to be washed. And had to ask for another roll of toilet paper. No hot water for showers. It is an easy walk to 5th ave.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very nice. Dennis, Angel, and Michael are very helpful. The hotel is clean and simple. Nothing fancy, but well maintained. The cleaning staff are also excellent. Quiet area away from the noise. I will stay here again on my next trip to Playa.
Stayed 21 nights in Dec 2024

2/10 Terrible

Timothy, Mempht

Stayed 4 nights in Dec 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied
The Bed was on the floor. Im 61 with a recent knee replacement and it was not easy to get into the bed. The shower was cold. I stayed here before and the water was cold then too. The floor are tile in the rooms but my feet were black went i walked from the shower to the room. Not going to stay here again
Stayed 1 night in Nov 2024

4/10 Poor

Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to a hot shower after my trip
No hot water plumbing fixtures in poor repair, No water from the hot tap for the sink, When you turn on the shower water comes out the sink and shower head. Turn the shower to hot no water sprays from the shower head.
Stayed 1 night in Nov 2024

10/10 Excellent

LaKeeda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful choice and will stay again
Stayed 1 night in Nov 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this place. Only thing is that they don’t accept credit or debit cards. I paid cash upon arrival.
Stayed 3 nights in Jul 2024

8/10 Good

Marisol

Stayed 3 nights in Jul 2024

10/10 Excellent

Guillermo, Ciudad de México

Stayed 1 night in Jun 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and wonderful staff bedsheets were changed daily and room was extremely clean. Room was spacious and had 2 air conditioning units. Excellent location will return and recommend.
Stayed 4 nights in Jun 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel stay.
The hotel was very clean. Near 5th Avenue. The staff was very friendly and Helpful. My husband and I enjoyed our stay.
Stayed 1 night in May 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente lugar, cerca de todo. los chicos de recepción dennis y angel super atento el tercero se me olvido el nombre pero todos super bien atentos recomendado!!!
Stayed 3 nights in May 2024

8/10 Good

Liliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Lorenza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me sentí como mi casa muy tranquilo los empleados muy amables siempre nos ayudaron cuando teníamos una pregunta sobre alguna recomendación además el transporte público frente al hotel y mucho que hacer y muy cerca
Stayed 9 nights in Apr 2024

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice!!! Really great stay
Stayed 8 nights in Feb 2024

10/10 Excellent

Teniqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, quiet, convenient location, walking distance to the beach and restaurants. The room was spacious and comfortable. My only issue is the lighting in the hallway near rooms could be brighter. My overall experience and stay were enjoyable. I would recommend this hotel and would stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a big hotel but very friendly. Very convenient, well located Safe hotel with personnel available 24h a day. Will go back
Stayed 7 nights in Mar 2024

4/10 Poor

Serge

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water for the whole stay…
The hotel was average and I had to stay in the area…but the little little pool on the rooftop was not even clear, I had a hard time to get my towels changed. The worst situation was that I was not able to get hot water in my room for the whole stay…complained to the hotel, asked the manager to come to discuss but he never showed up. I thought Hotel.com would do something spend close to an hour texting with them about the issue but they didn’t do anything to help…their response was the manager said they had an issue beginning of the month but that been fixed…that’s it. WOW thanks for the support. You can find much better in Playa del Carmen.
Stayed 9 nights in Apr 2024

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher, Palo Alto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly powerful shower. Very comfortable bed. They provide Nespresso coffee make in the room, which I only found on day 2 unfortunately. No kitchenette. They clean the room every day. Great place to stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price!!
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, ponte vedra beach

Stayed 5 nights in Feb 2024