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Balkón Boutique Hotel

3.0 star property

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Photo gallery for Balkón Boutique Hotel

Rooftop terrace
Reception
Rooftop terrace
Superior Double Room, 1 King Bed, Balcony | Premium bedding, down duvets, minibar, in-room safe
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Avenida 10 entre Calle 60 y 62, Playa del Carmen, QROO, 77728
  • Mamitas Beach
    ‪12 min walk‬
  • Quinta Avenida
    ‪14 min walk‬
  • Playa del Carmen Main Beach
    ‪15 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Superior Double Room, 1 King Bed, Balcony

Superior Double Room, 1 King Bed, Balcony | Premium bedding, down duvets, minibar, in-room safe

Superior Double Room, 1 King Bed, Balcony

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Premium bedding, down duvets, minibar, in-room safe

Double Room, 1 Queen Bed

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, down duvets, minibar, in-room safe

Double Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Double Room, 1 King Bed

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Balkón Boutique Hotel

Art Deco hotel with private beach and rooftop terrace
An outdoor pool, a rooftop terrace and coffee/tea in a common area are available at this hotel. WiFi in public areas is free. Additionally, a microwave in a common area, a 24-hour front desk and tour/ticket assistance are on-site.
Balkón Boutique Hotel offers 24 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Balkón Boutique Hotel, you're just a quick walk from Guadalupe Church. Enjoy features like free WiFi in public areas, plus an outdoor pool and a rooftop terrace.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a lift and a rooftop terrace
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Mamitas Beach and Quinta Avenida
A private beach is featured. As a guest of Balkón Boutique Hotel, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. WiFi is free in public spaces. Balkón Boutique Hotel also features coffee/tea in common area, a front desk safe, and a communal living room. A complete renovation of Balkón Boutique Hotel was completed in November 2021.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Balkón Boutique Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Balkón Boutique Hotel Hotel
Balkón Boutique Hotel Playa del Carmen
Balkón Boutique Hotel Hotel Playa del Carmen

Balkón Boutique Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 53 reviews
Rating 8 - Good. 11 out of 53 reviews
Rating 6 - Okay. 7 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 4 out of 53 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

FAISAL

Stayed 7 nights in Aug 2023

2/10 Terrible

Khadijat

Stayed 5 nights in Jun 2023

10/10 Excellent

Mily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Stayed 4 nights in Jan 2023

10/10 Excellent

Puneet

Stayed 2 nights in Dec 2022

8/10 Good

Adela

Stayed 1 night in Oct 2022

10/10 Excellent

Estefania

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Stayed 3 nights in Aug 2022

2/10 Terrible

Kristy Perez-naranj

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Better options elsewhere
The only thing this hotel has going for them is that it is new and modern. It is far from practically everything, it is adjacent to homes so you hear dogs barking and kids crying at all times of the night. The lobby remains with its sliding glass doors open all night so you have some sketchy people hanging in the lobby. We didn’t sleep for two nights due to the noise and decided to cut out loses and check out early and pay for another hotel. When we approached the lady at check out about our issues she just gave us a blank stare and said nothing she could do and then charged us $2 for a bottle of water we consumed considering we were leaving early and loosing our money. This was our 12th trip to Playa del Carmen and we have never felt so uncomfortable before at a hotel. Stay elsewhere. There are many great options in Playa.
Stayed 4 nights in Jun 2022

10/10 Excellent

Laszlo-Csaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

6/10 Okay

Agustin

Liked: Cleanliness, staff & service
It is downtown.
Stayed 1 night in Mar 2022

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fantastic and the pool was great. The area is under development so there's some construction and its a little ways from the more bustling areas or the more picturesque parts of Playa. But the hotel itself is very nice.
Stayed 1 night in Mar 2022

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute and very clean hotel! Newly renovated and wonderful service! Is adora was so kind, helpful and accommodating. She made sure we knew where to go, arrange Covid tests for them to come to our room and day beds at Martina beach club! On the downside the neighborhood is noisy at night but overall nice place for the rate.
Stayed 2 nights in Feb 2022

10/10 Excellent

Dinara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here! The hotel is small but very tasteful and impeccably clean! The staff is super nice, the area is convenient and safe and the rooftop is amazing!
Stayed 15 nights in Dec 2021

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness
Bon hôtel mais un peu froid sans âme.
Stayed 2 nights in Mar 2025

6/10 Okay

Shirwan

Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Cornelio Martínez

Stayed 1 night in Dec 2024

10/10 Excellent

Liveth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

8/10 Good

Balito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Naimity

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre nos hospedamos aquí por trabajo.
Siempre nos quedamos aquí por trabajo. Muy cómodo y situado muy bien. Sobre la 10 y la 60. En medio de Playa DC de la zona hotelera. Sin el agobio de la zona de fiestas pero tampoco metido en donde viven los paracaidistas de la zona. Tiene un frigobar dentro del clóset para que metas tus bebidas. A/C y amenities en el baño como shampoo, gel, conditioner y body cream. En la zona común tienen cafetera, leche, infusión y agua que viene muy bien por la mañana, porque es cortesía. En el roof, tienen la terraza muy cuidada y piscina. Con ascensor muy lento y que estuvo descompuesto 2 días de los 4 que estuvimos. El intenet va bien para trabajar en la habitación. Front Desk 24/7. Muy amables y profesionales los de recepción.
Stayed 4 nights in Nov 2024

10/10 Excellent

Susanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Oswaldo, Guadalajara

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy confortables y las camas muy cómodas, definitivamente se volvió uno de mis lugares de primera elección para hospedaje en esta zona
Stayed 4 nights in Apr 2024

10/10 Excellent

Javier

Stayed 1 night in Apr 2024

10/10 Excellent

César

Stayed 1 night in Mar 2024