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Casa Gem B&B

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Gem B&B

Food and drink
Outdoor pool
Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside | View from room
Terrace/patio
Interior

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
Av Diagonal 80 Sur Lte 17, Mz 6 Col Ejido Sur, Playa del Carmen, QROO, 77712
  • Xaman Ha Aviary
    5 min drive
  • Quinta Avenida
    6 min drive
  • Playacar Golf Club
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    4 min drive

Room options

View all photos for Luxury Room, 1 King Bed, Private Bathroom, Pool View

Luxury Room, 1 King Bed, Private Bathroom, Pool View | 1 bedroom, premium bedding, soundproofing, iron/ironing board

Luxury Room, 1 King Bed, Private Bathroom, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside | Extra beds

Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds with Terrace and Kitchenette

Junior Suite, Multiple Beds with Terrace and Kitchenette | 1 bedroom, premium bedding, soundproofing, iron/ironing board

Junior Suite, Multiple Beds with Terrace and Kitchenette

  • Resort view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Comfort Double or Twin Room, 1 King Bed, Ensuite, Poolside

Comfort Double or Twin Room, 1 King Bed, Ensuite, Poolside | 1 bedroom, premium bedding, soundproofing, iron/ironing board

Comfort Double or Twin Room, 1 King Bed, Ensuite, Poolside

  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About this property

Casa Gem B&B

Family fun on the beach, near Playacar Golf Club
Guests at this beach bed & breakfast will appreciate convenient on-site amenities such as a theme park shuttle and complimentary wireless Internet access.
Casa Gem B&B offers 3 accommodations with espresso makers and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. LED televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen bed & breakfast provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the bed & breakfast include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Casa Gem B&B, you'll be within walking distance of Playacar Golf Club. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes complimentary bicycles and helicopter/aeroplane tours
  • 6 minutes by car from Quinta Avenida and 6 minutes from Playa del Carmen Maritime Terminal
  • Free shopping centre, local-area and cruise terminal shuttle service
For a free ride to the surf and sand, catch the bed & breakfast's complimentary beach shuttle. After a day at the beach, enjoy amenities at Casa Gem B&B such as an outdoor pool and complimentary bicycles.

Free breakfast is served daily. There's a coffee shop/cafe on site, as well as a snack bar/deli. Public spaces have free WiFi. This beach bed & breakfast also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen bed & breakfast.

Guests are served a free full breakfast daily from 8 AM to noon.
24-hour room service is available.

Languages

English, French, Greek, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 7:30 PM on request
  • Free area shuttle up to 4 km
  • Area shuttle
  • Free beach shuttle
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 8 AM to noon
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • Baby bath
  • Changing table
  • Children's books
  • Children's games
  • Cot (surcharge)
  • Free area shuttle
  • Free theme park shuttle
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Direct access to the beach
  • Garden
  • Picnic area
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Gem B&B

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for MXN 600 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 478 per person (return)
  • Crib (infant bed) fee: MXN 600 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Casa Gem B&B offers transfers from the cruise terminal, ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the bed & breakfast before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Gem B&B Playa del Carmen
Casa Gem Playa del Carmen
Casa Gem
Casa Gem B&B Bed & breakfast
Casa Gem B&B Playa del Carmen
Casa Gem B&B Bed & breakfast Playa del Carmen

Casa Gem B&B Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 80 out of 90 reviews" "
Rating 8 - Good. 10 out of 90 reviews" "
Rating 6 - Okay. 0 out of 90 reviews" "
Rating 4 - Poor. 0 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato y servicio de Itzel. Nos hizo sentir como en casa.
Stayed 6 nights in Jun 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private, secluded, comfy. Small private pool and great breakfast. Lovely owners. 😍 would stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find because google is terrible but the property is nice and clean, and the breakfast was good. The owners were very friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a very good stay in Playa Del Carmen
Always a very good stay in Playa Del Carmen. The hosts are the best as are all the accommodations, breakfasts, area, and transportation when needed. Enjoy !
Stayed 5 nights in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet spot with great welcoming hosts. The cat was also pet of the welcoming committee.
Stayed 1 night in Nov 2023

10/10 Excellent

JANET

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These are the kindest most helpful people! They took care of us from landing at the Cancun airport to taking us to the ferry at the end of our stay. Loved our stay
Stayed 1 night in Oct 2023

10/10 Excellent

Severo Gonzalez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This propierty is situated on a very quite area felt very safe, About 10 minutes walking distance from a big grocery store, no restaurant close by, but owners offered transportations to restaurants. Owners live in the property. Will recommend property if you are looking for a relax quite area
Stayed 1 night in Oct 2023

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia en Casa GEM ha sido una de las más placenteras que hemos tenido. Itzel y Serafín estuvieron siempre al pendiente de lo que necesitáramos. Nos dieron recomendaciones muy buenas de actividades y restaurantes a los que fuimos y quedamos muy satisfechos. Las opciones de transportación que ellos ofrecen hicieron nuestro viaje muy cómodo y divertido. Son perfectas para hacer viajes cortos en Playa del Carmen, sin costo o muy bajo costo, o para rentar un auto e ir un poco más lejos. Los desayunos (incluidos) que preparan diario eran justo lo que necesitábamos para empezar el día con el pie derecho. Sin duda los recomendamos y regresaremos pronto. Nos divertimos mucho con su compañía en los juegos de mesa. Muchas gracias muchachos por todas las atenciones.
Stayed 8 nights in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property, hospitality and relaxing stay
we really enjoy the area and also the wonderful facilities and couple who own the property. Serafim is very helpful as is his wife Itzel. We recommend staying here for a relaxing and fun stay in Playa Del Carmen. A special thanks for their rides to and from Cancun. That really starts and ends the trip in the best way.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Cute B&B
This B&B was fine to shower and rest our heads during a one night stay before heading to the airport in Cancun. Our bathroom was excellent with plenty of hot water and pressure. Breakfast was made to order and also lovely. The staff were attentive and professional. On the downside, the property and pool looked a little worn and the neighborhood did not seem the safest. All of the properties in this neighborhood have electrified walls and security cameras pointed at the street to keep out burglars and the host insisted that we park in front of the cameras. Our small room was very comfortable although the second bed was quite small for our two children. Also a heads up that Google maps may try to take you down a dirt track to get there, you must enter from the main highway by the Chinese restaurant - we circled a bit trying to find it. Overall, I wasn't unhappy with the stay but if I was heading back to Playa del Carmen I probably would seek a bigger room for our family.
Stayed 1 night in Dec 2022

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and their team went above and beyond to make sure our stay was perfect! They are very courteous and made us feel very welcomed. Their breakfasts are delicious and their rooms are extremely clean; they have the amenities as shown on the website. My family and I are defintively planning on coming back to Playa del Carmen and staying with them again. Thanks SO MUCH Casa Gem B&B!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

wendy

Stayed 1 night in Jun 2022

10/10 Excellent

Marco

Stayed 5 nights in Jun 2022

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent the night at Casa Gem before heading south on Mayan Coast roadtrip. We felt very welcomed by the staff, who were incredibly helpful in setting us up with dinner options, rental car, travel tips. They were accessible as resource throughout the stay and super super helpful. We'll definitely visit again!
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

10/10 Excellent

Armando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful and quiet location, 15 mins from Xcaret, and 10 mins from downtown, it’s perfect if you need a breather from the congested downtown. I would come back again for sure!
Stayed 3 nights in Dec 2021

10/10 Excellent

DaniWebb, Arizona

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a pleasant experience! From the time we arrived, until being dropped off at our next location, we had an incredible time. The hospitality was exceptional, and breakfast was incredible. Def recommend to anyone traveling through, or there for a family vacation. Safe, clean, very friendly couple. Thank you so much for having us!
Stayed 1 night in Jan 2021

10/10 Excellent

Natasha, Tacoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planned to take the ferry from Playa Del Carmen to Cozumel but because of the windy conditions the ferries were cancelled for 2 days!! Found Casa Gem through Expedia on a humbug and was so fortunate to find this amazing Bed and Breakfast just 10 minutes away from the ferry dock!! Located in a safe, residential neighborhood, the husband of the owners duo called me to make sure I was able to find the location and came outside to guide me to the property!! I went grocery shopping in anticipation of heading to my destination and they were kind enough to keep my groceries in their fridge.The property was clean, quaint and quiet!! My reservation came with several choices for a scheduled homemade breakfast. This was to insure the dining area was cleaned and sanitized for me. Breakfast was amazing and my host Itzel ( wife of the dynamic duo) helped me navigate the 2 hour road trip to Chenchi Itza and even gave me the entrance gate key in case they were not home when I returned!! My 2 night unexpected stay couldn’t have been any better!! Because of The central location, rooms, hospitality and gracious staff , I’ll definitely be back and would HIGHLY recommend the Casa Gem!!
Stayed 1 night in Nov 2020

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020

10/10 Excellent

alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good deal,I recommend it.
If you doubt an excellent place, the staff is very attentive at all times, good location of beach parks.Very Agreeable.
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the owners where amazing they where really nice, friendly and very helpful. The room very clean and spacious the beds where very comfortable and the breakfast was great. The location was great as well we where 10 minutes away from xcaret and and 5 avenue we really recommend this property.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hosts are very friendly and helpfull with any question. The house is nice, comfortable and quiet. A car is necessary to access the house and it's not in a closed walking distance from the beach, but it's on the road to Xpu Ha beach and Tulum.
Stayed 4 nights in Feb 2020

8/10 Good

HermesSamayoa, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is pretty quiet and you can have a good sleep, that is close to the gym supermarket and movie theater restaurants
Stayed 14 nights in Jan 2020

10/10 Excellent

Marissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Without doubt one of the favorite hotels I stayed during my time in Playa del Carmen ! Upon arrival we were warmly welcomed by the staff . The staff was extremely friendly, and flexible with requests (appreciate) Food was delicious had chilaquiles every day .We had five great evenings here, which obviously also added up to the experience. The second day we forgot our gear for explor park and the staff kindly took it to us to the park. Note, this is not a 5/5 star hotel .it really felt like home to me. All respect for the staff who does a great job here; a true sample of excellent hospitality!
Stayed 4 nights in Feb 2020