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Casa Kaoba Hotel & Suites

3.5 star property
VIP Access

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Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
View from room
Premium bedding, in-room safe, iron/ironing board, free WiFi
Outdoor pool
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Room service
  • Housekeeping
  • Pool
  • Pet-friendly

Explore the area

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪4 min drive‬
  • Xcaret Eco Theme Park
    ‪8 min drive‬
  • Playacar Golf Club
    ‪10 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪251 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed

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About this property

Casa Kaoba Hotel & Suites

Hotel with free breakfast, near Xplor Theme Park
Along with an outdoor pool, this hotel has a restaurant and a snack bar/deli. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, conference space, a 24-hour front desk and tour/ticket assistance are on-site.
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Casa Kaoba Hotel & Suites. During your stay, you'll be within walking distance of Xplor Theme Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space and a terrace
  • Just a 4-minute drive from Xplor Theme Park and 8 minutes from Xcaret Eco Theme Park
  • Airport shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

Guests are served a free continental breakfast daily from 8:00 AM to noon.
Ceiba Negra – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 387 out of 679 reviews
Rating 8 - Good. 163 out of 679 reviews
Rating 6 - Okay. 73 out of 679 reviews
Rating 4 - Poor. 31 out of 679 reviews
Rating 2 - Terrible. 25 out of 679 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gustavo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay for Xplor and Xcaret
Great check in staff very knowledgeable and friendly very professional.
Stayed 3 nights in Nov 2024

8/10 Good

Luisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your going to visit xcaret parks location is perfect!! main plaza for shopping 15 min in a vehicle !! …. Breakfast starts at 8 am . Pet friendly !
Stayed 5 nights in Nov 2024

8/10 Good

Cynthia Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Main Bathroom out of order and second Bathroom doors bloking each other to open. Sorroundings need maintnance , looks dirty . Location unfortunately at the very busy road but not much there can be done about it. However room is espectacular, clean and very inviting. Service was good.
Stayed 1 night in Nov 2024

6/10 Okay

Brenda, North York

Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Nov 2024

10/10 Excellent

Jadiye, Homestead

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Super
Stayed 1 night in Nov 2024

6/10 Okay

Benjamin

Liked: Room comfort
Disliked: Staff & service
Rude staff
I stayed for one night with my wife. I could not believe the rudeness of the staff. The front desk would not make eye contact with me. I felt treated as if I did not belong in their hotel. We also found a cockroach in the suite.
Stayed 1 night in Sep 2024

8/10 Good

Atsushi

Stayed 2 nights in Aug 2024

8/10 Good

Daphne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is nice. Staff is friendly. The food was ok, nothing special. In fact, the restaurant could be better and the service at restaurant was super slow and unorganized.
Stayed 4 nights in Aug 2024

8/10 Good

kyley marissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Staff was friendly just didnt speak to much english which isnt bad we just dont speak spanish lol. The pool was always clean and fun for ours young kids. The onpy negative review i would comment on is the restaurant. The free breakfast wasnt good and they upcharged for minor things. It was bland and the service in the restaurant was non existent. But overall we loved the hotel
Stayed 7 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy, fast Argelia was so nice and helpful. Breakfast was good. Love that they care for pets
Stayed 1 night in Aug 2024

10/10 Excellent

Albaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family of 5. Location to Xcaret Xplor was amazing only 8 mins away. Other scarred park weren’t far. Friendly staff love how quiet it was.
Stayed 8 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family one room
Got there early, so checkin in before the time, room was ready on time got to hangout around pool and restaurant while room was ready.
Stayed 1 night in Aug 2024

10/10 Excellent

Debra, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were excellent. Food was not good. I didn't get sick or anything but was simply poorly prepared by unqualified staff.
Stayed 1 night in Jul 2024

6/10 Okay

Luis

Travelled with family and small children
Liked: Staff & service, amenities
Nice place, nice location with poor maintenance.
Stayed 2 nights in Jul 2024

10/10 Excellent

Milady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el servicio y los cuartos muy limpios
Stayed 5 nights in Jul 2024

8/10 Good

LORENA

Liked: Cleanliness, staff & service
The first night all that was available for dinner was hamburgers, pizza, and pasta and the food was not very good. The room was good, spacious, and clean.
Stayed 1 night in Jul 2024

4/10 Poor

FAUSTINO

Stayed 2 nights in Jun 2024

4/10 Poor

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good
Stayed 2 nights in Jun 2024

4/10 Poor

Alicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room we were given had a problem no breakfast buffet like advertised
Stayed 4 nights in Jun 2024

4/10 Poor

Luis

Stayed 7 nights in Jun 2024

4/10 Poor

Luzaida

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
La transportacion es muy dificil, y mientras me hospede se fue la luz y el agua y cuando fui a preguntar no tenian un plan b.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, big rooms, breakfast service exelent
Stayed 1 night in May 2024

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and quite place
Stayed 2 nights in Mar 2024