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El Secreto Hotel by Bunik

2.5 star property

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Photo gallery for El Secreto Hotel by Bunik

View from property
View from property
Property entrance
Double Room | View from room
Outdoor spa tub

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
5ta Avenida Norte No. 173, Entre Calle 6 y 8, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Suite

Suite | View from room

Suite

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Double Room

In-room safe, free WiFi

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

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About this property

El Secreto Hotel by Bunik

Hotel with a 24-hour front desk, steps from Quinta Avenida
Access to hot tub, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a garden.
El Secreto Hotel by Bunik offers 10 accommodations with a safe and free toiletries. Televisions come with cable channels.

Bathrooms include a shower. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include Access to hot tub.
During your stay at El Secreto Hotel by Bunik, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas, plus 1 hot tub and a round-trip airport shuttle (surcharge).
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 6 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
As a guest of El Secreto Hotel by Bunik, you'll find a hot tub, a terrace, and tour/ticket assistance. WiFi is free in public spaces. El Secreto Hotel by Bunik also features a garden and laundry facilities.

This Playa del Carmen hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Things to do

  • Hot tub

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Secreto Hotel by Bunik

Children and extra beds

  • Children 14 and younger are not allowed at this property. All guests older than 14 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 14 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

El Secreto Hotel Playa del Carmen
El Secreto Hotel Bunik Playa del Carmen
El Secreto Playa del Carmen
El Secreto Hotel Riviera Maya/Playa Del Carmen, Mexico
El Secreto Bunik Playa del Carmen
Secreto By Bunik Del Carmen
El Secreto Hotel by Bunik Hotel
El Secreto Hotel by Bunik Playa del Carmen
El Secreto Hotel by Bunik Hotel Playa del Carmen

El Secreto Hotel by Bunik Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 235 reviews
Rating 8 - Good. 91 out of 235 reviews
Rating 6 - Okay. 25 out of 235 reviews
Rating 4 - Poor. 4 out of 235 reviews
Rating 2 - Terrible. 4 out of 235 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but very friendly and clean good security amazing garden in courtyard close to action god value
Stayed 11 nights in Mar 2020

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was adequate - spacious enough, clean, nice bathroom and comfortable bed. Alex at reception was friendly and informative, helping us with our bags and explaining everything about the hotel. Can't beat the location in a courtyard just off 5th Avenue. The place is very secure with a locked gate and 24 hour reception. However, we were kept awake by the loud music from a nearby club - until 3:30am. Don't know if this happens every night as we only stayed one night before our bus south.
Stayed 1 night in Mar 2020

8/10 Good

Christian, Chicago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
lovely secluded spot on very busy 5th street. rooms and bathrooms could stand to be upgraded but overall very nice, quiet stay! Friendly staff and good gate security.
Stayed 2 nights in Mar 2020

10/10 Excellent

Victoria, Ontario California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had all essentials. The staff was friendly and attentive. The location is the best part, couldn’t get better, everything is close by. You get a very nice room that is clean with cold AC, an in-room safe and lovely courtyard surroundings for a price that just can’t be beat. You are in the heart of Playa del Carmen, just steps away from restaurants and bars and the beach. I would absolutely stay here again, I highly recommend this property.
Stayed 4 nights in Feb 2020

10/10 Excellent

Scott, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very adequate quaint and charming property with wonderful people. Hats off to Alex and Alvaro and Miguel who open the door every time with a smile on their face. Cleaning staff are thorough and lovely too. Hotel is such great value and convenient to everything. Can’t wait to go back
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unlike look of a Mediterranean style property was so relaxing the rooms need a little upgrading but in all it was a great experience. I will defiantly stay here again, I give it 5 stars
Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This is a well-priced little hotel in the center of town, which means it can be noisy but that didn't bother us. They have great security. The courtyard is lovely. The rooms are older but the beds were fine an we did have hot water. Our room was quite large and we had air-conditioning in the bedroom which worked great. The wi-fi worked well. It was good for a moderate priced hotel, but could use some updating.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Hard to find, had to have someone let me in and out through gate
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!!! Everything is just a few steps away! I booked this hotel as a last minute getaway, so I wasn’t expecting much from it. However, it exceeded my expectations in many ways!
Stayed 3 nights in Nov 2019

10/10 Excellent

ChrisBolanis, Alabama

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great! I want my friends and i to book this whole hotel next time we are in Playa. Your on the 5th Ave. Near everything... So everything is mire expensive but to blocks away the food is great and cheaper. Walmart is the next block up. This place was great. I didnt spend much time in the hotel because of our adventures, but it was like home when i got there to relax. My friends visited my hoteland want to stay there next time. I hope we do book that whole hotel ourselves oneday.
Stayed 1 night in Nov 2019

10/10 Excellent

Vero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from all employees, specially Miguel. Clean, nice, private, convenient location on Quinta Avenida and near ADO Bus station. Jacuzzi and cute roof patio with sea view. I will stay here again.
Stayed 3 nights in Jul 2019

8/10 Good

April, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a cute, clean, no frills right off the main strip in Playa. Location is perfect and for the price you can't beat it. The front gate is locked so reception has to let you in/out (they're always there) and i felt very safe. There's also a mini fridge, which I used to store my bottled water. Things to consider: beds are basic, ok for a couple nights, but probably not a long trip. Also, the windows in the room dont seal shut (they're beach windows, with the slats) *this being said, the A/C never gets the room truly cold, which is uncomfortable for sleeping, esp when you've been out in 100F weather all day and just want to come back to relax. Internet can be slowwww(depending on room location/time of day), luckily there's a Starbucks 2 blks away that I could go get work done at.
Stayed 5 nights in Jul 2019

8/10 Good

Ramiro

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like is clean and close to the main street good
Stayed 7 nights in May 2019

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome little place tucked away
Great location right off the main area. The staff was friendly. Room was pretty small but we still enjoyed it and will be back
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I love the ambient it was so cuzy and every body soo friendly and nice the temperature perfect not hot or cold, the place was clean and pretty cool 😎
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice hotel, room needs a little updating. The staff onsite are very nice and helpful. The cleaning lady did an awesome hob everyday cleaning our room.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovley room for the price. The room was always very clean! The location is great! The garden area that it is tucked away in, is perfect. At night, I was often the only one in the jacuzzi and I looked up to see palm trees, stars and the moon, while listening to live music from the Italian restaurant below. It’s close enough to everything, even the ADO bus station, making arrival easy. Alex, at the front desk, was very kind and friendly. The bedroom was at the back, away from the courtyard and I never had a problem falling asleep. There are fans and and air conditioning unit in the bedroom—great for temperature and white noise.
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2018

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for price
For the price it is a good value. Very utilitarian. Great location close to restaurants, etc. I really liked the firm mattress. The only downside is at night you will hear noise from nearby restaurants and bars. Basic needs met. Moises, one of the lobby clerks, was very helpful as well with information.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean, low budget hotel in the heart of Playa!! Carlos was great!!
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very cute little hotel. I loved the courtyard with the beautiful paintings and it really created a nice aura. It is right of the main strip in Playa Del Carmen so everything you would want or need is foots from the hotel. The staff are very nice and welcoming. It is not a fancy hotel though - the area is beautiful but the rooms are nothing like a resort. The patio upstairs has a view of the ocean and I ate dinner their with my boyfriend a couple nights because it was so pretty. BEWARE - if you are a light sleeper or dont do well with noise this is not for you. It is right off the strip and there are multiple clubs right around the corner so often the noise at night is pretty bad. All in all though really nice visit.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice budget hotel
Great location on 5th. Close to ADO bus. Pretty rooftop sitting area overlooking water. Clubs thump til 4 am, so bring earplugs. Uncomfortable beds, but that's how it goes in this part of the world. Nice service staff. Good budget hotel.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very quaint,simple hotel. No complaints, will probably stay there again . Good price, good location.
Stayed 3 nights in Dec 2018

8/10 Good

Shahin, Krabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a budget stay comfy best location
Nice cosy quiet rooms with balcony right on 5th Ave very close to the beach and around all the action. Staff was very helpful and courteous. We checked in at 3am but had no issues. Room is comfortable and clean, hot water, tv, aircon, security box, clean comfy towels. Only thing pls add a blanket in winters :)
Stayed 1 night in Dec 2018