Etéreo, Auberge Resorts Collection

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Dates

February 2025

March 2025

2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Three Bedroom Ocean Penthouse with Plunge Pool | Dining room

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool

Pet-friendly

Breakfast available

Housekeeping

Parking included

Explore the area

Paseo Kanai 16, Playa del Carmen, QROO, 77730

Virgen Beach
‪1 min walk‬
Maroma Beach
‪1 min walk‬
Paradise Beach
‪11 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪45 min drive‬

Room options

Two Bedroom Ocean Penthouse with Plunge Pool

283 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 King Bed

Ocean Suite with Plunge Pool

128 sq m
Ocean view
Sleeps 3
1 King Bed

Ocean Studio with Sky Deck and Plunge Pool

139 sq m
Ocean view
Sleeps 3
1 King Bed

Two Bedroom Ocean Veranda Duplex with Plunge Pool

283 sq m
Sleeps 5
1 Queen Bed and 1 King Bed

Ocean Studio - 2 Queens

81 sq m
Ocean view
Sleeps 4
2 Queen Beds

One Bedroom Ocean & Sunset Suite

153 sq m
Ocean view
Sleeps 3
1 King Bed

Three Bedroom Ocean Penthouse with Plunge Pool

365 sq m
Ocean view
Sleeps 7
2 Queen Beds and 2 King Beds

Mangrove Studio with Plunge Pool - 2 Queens

81 sq m
Sleeps 4
2 Queen Beds

Mangrove Studio with Plunge Pool

81 sq m
Sleeps 3
1 King Bed

Two Bedroom Ocean & Sunset Suite

235 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 King Bed

Three-Bedroom Ocean Veranda Duplex

365 sq m
Sleeps 7
2 Queen Beds and 2 King Beds

Ocean Studio

82.6 sq m
Ocean view
Sleeps 3
1 King Bed

Ocean Studio with Plunge Pool

81 sq m
Ocean view
Sleeps 3
1 King Bed

Ocean Suite with Sky Deck and Plunge Pool

193 sq m
Ocean view
Sleeps 3
1 King Bed

Mangrove Studio

81 sq m
Sleeps 3
1 King Bed

Similar properties

On private beach
Pool
Spa
Pet-friendly

for 1 room

includes taxes & fees

22 Feb - 23 Feb

About this property

Luxury resort on the beach, with 2 outdoor pools

Catch some rays at the beach or spend the day relaxing at Etéreo, Auberge Resorts Collection's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.

Etéreo, Auberge Resorts Collection offers 75 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. 50-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sana has 6 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Etéreo, Auberge Resorts Collection, you're just a quick walk from Maroma Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools. Some of the pet-friendly amenities that this property offers include food and water bowls, pet-sitting services and pet-grooming services.

Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Free valet parking
For dining with ocean views, stop by Itzam, one of the property's 3 restaurants and 2 bars/lounges
Full breakfast served daily for a fee
Take a swim in the 2 outdoor pools
Indulge with massages at Sana
Services include babysitting, a children's club and dry cleaning/laundry
On-site recreation includes a gym, a steam room and yoga classes
Steps from Maroma Beach and Virgen Beach
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls, pet-sitting services and pet-grooming services

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Etéreo, Auberge Resorts Collection, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. WiFi is free in public spaces. This luxury resort also offers a children's pool, a steam room and a fitness centre. Free valet parking is available.

This 5-star Playa del Carmen resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

Itzam – Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Che Che – Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Changarro – This beach restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

Free secured valet parking on site

Food and drink

Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 40 to 55 for adults and USD 30 to 40 for children
2 bars/lounges
3 restaurants
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining

Restaurants on site

Changarro
Che Che
Itzam

Things to do

2 outdoor pools
Children's club
Children's pool
Designer stores
Fitness classes
Full-service spa
Gym
Snorkelling
Steam room
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
Children's pool
Free cot
In-room babysitting
Rollaway/extra bed (surcharge)
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Turndown service
Wedding services

Business services

Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Firepit
Free beach cabanas
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

6 treatment rooms
Couples treatment rooms
Sauna
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in hallways
Handrails in stairways
Lift
Well-lit path to entrance

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

50-inch LED TV with cable channels

Food and drink

24-hour room service
Free bottled water
Free minibar (limited items)

Air conditioning
Ceiling fan
Connecting rooms available
Heating (climate-controlled)
Iron/ironing board on request
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: USD 200 per pet, per stay
Only dogs are allowed
Maximum 2 (weight limit: 40 lb per pet)
Pets cannot be left unattended
Food and water bowls, pet-sitting services and pet-grooming services are available

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 75.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 2.73 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 40 to 55 for adults and USD 30 to 40 for children
Pet fee: USD 200 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system

Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Etereo Auberge Resorts Collection

Etéreo, Auberge Resorts Collection Resort

Etéreo, Auberge Resorts Collection Playa del Carmen

Etéreo, Auberge Resorts Collection Resort Playa del Carmen

Etéreo, Auberge Resorts Collection Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Jeremy

Travelled with partner

26 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is of the highest quality. Every staff member was truly amazing. The level of service and attention we received was unmatched and the hotel and property are beautiful. I would like to personally thank Álvaro, who was our concierge and made sure our trip was perfect. He is a gentleman and takes a lot of pride in the hotel and the exceptional service it provides. Whenever We travel to PDC again, we will be staying at this resort.

Stayed 3 nights in Oct 2024

10/10 Excellent

Mario

22 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Kweisi Mfume

14 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2024

10/10 Excellent

Colin, Jackson Hts

1 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2024

10/10 Excellent

Neil

Travelled with partner

30 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The architecture and philosophy around well being was lovely. It helped in the relaxation of the week

Stayed 6 nights in Apr 2024

10/10 Excellent

Neal

Travelled with family

12 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet, unique getaway

Stayed 4 nights in Jan 2024

10/10 Excellent

Gulcin, Arlington

Travelled with family and small children

22 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.

Stayed 6 nights in Feb 2024

10/10 Excellent

leon, new york

12 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Nov 2023

10/10 Excellent

Ryan

Travelled with partner

25 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!

Stayed 3 nights in Aug 2023

10/10 Excellent

Charith, New York

Travelled with family

5 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.

Stayed 4 nights in Jun 2023

8/10 Good

jessica

31 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Underwhelming

I was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.

Stayed 3 nights in Oct 2022

6/10 Okay

Harsh

Travelled with family

12 Oct 2022

Liked: Cleanliness, staff & service

Property is good but at the price one would expect something exceptional

Stayed 4 nights in Oct 2022

10/10 Excellent

Kai

Travelled with partner, Travelled with group

26 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Flawless

Stayed 2 nights in Aug 2022

10/10 Excellent

Kai

Travelled with group

19 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spectacular. The absolute best in all of Cancun.

Stayed 1 night in Aug 2022

10/10 Excellent

Carly

Travelled with family

15 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.

Stayed 5 nights in Aug 2022

10/10 Excellent

Jeremy B

7 Aug 2022

Stayed 3 nights in Jul 2022

10/10 Excellent

Daniel, Mexico

Travelled with family

7 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El único tema es que reserve una habitación Ocean Studio con Sky deck y punge pool y me dieron una que solo era Ocean Studio with Plunge Pool. No entiendo la razón de ello ni se me hace correcto que no den lo que uno reservo y pago, aparte de ello el hotel es espectacular y un gran servicio. Lastrima que no honraron ni bonificaron el cuarto que no me pudieron dar

Stayed 3 nights in Jul 2022

10/10 Excellent

Kevin

Travelled with family and small children

29 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hôtel incroyable et service A1. Nous avons passé de superbes vacances et je le recommande sans hésiter.

Stayed 6 nights in Jun 2022

10/10 Excellent

Paige

Travelled with family and small children

26 Apr 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place. Clean, new, gorgeous rooms and service. Go before the massive new hotel opens next door and it’s busy and not relaxed!

Stayed 5 nights in Apr 2022

10/10 Excellent

Julian

Travelled with partner

25 Apr 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Simply stunning!

Stayed 2 nights in Apr 2022

8/10 Good

RICHARD

Travelled with family

9 Jan 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area.

Stayed 4 nights in Jan 2022

10/10 Excellent

Tony

Travelled with partner, Travelled with group

7 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

En general todo el conjunto del hotel-Restaurantes-amenidades funcionan muy bien

Stayed 4 nights in Jun 2024

10/10 Excellent

Rodrigo

Travelled with family and small children, Travelled with partner

19 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Es un lugar increible para descansar y vacacionar en familia o con la pareja.

Stayed 2 nights in Feb 2024

8/10 Good

Iliana

Travelled with family

7 Jan 2024

Liked: Amenities

Es una linda propiedad para adultos

Stayed 7 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with family and small children

17 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

C’était notre 2e séjour en famille à Etereo et nous y retournerons. C’est tranquille, magnifique et le service est exceptionnel.

Stayed 6 nights in Dec 2023

Etéreo, Auberge Resorts Collection

Choose dates to view prices

Photo gallery for Etéreo, Auberge Resorts Collection

Reviews

Popular amenities

Explore the area

Room options

View all photos for Two Bedroom Ocean Penthouse with Plunge Pool

Two Bedroom Ocean Penthouse with Plunge Pool

View all photos for Ocean Suite with Plunge Pool

Ocean Suite with Plunge Pool

View all photos for Ocean Studio with Sky Deck and Plunge Pool

Ocean Studio with Sky Deck and Plunge Pool

View all photos for Two Bedroom Ocean Veranda Duplex with Plunge Pool

Two Bedroom Ocean Veranda Duplex with Plunge Pool

View all photos for Ocean Studio - 2 Queens

Ocean Studio - 2 Queens

View all photos for One Bedroom Ocean & Sunset Suite

One Bedroom Ocean & Sunset Suite

View all photos for Three Bedroom Ocean Penthouse with Plunge Pool

Three Bedroom Ocean Penthouse with Plunge Pool

View all photos for Mangrove Studio with Plunge Pool - 2 Queens

Mangrove Studio with Plunge Pool - 2 Queens

View all photos for Mangrove Studio with Plunge Pool

Mangrove Studio with Plunge Pool

View all photos for Two Bedroom Ocean & Sunset Suite

Two Bedroom Ocean & Sunset Suite

View all photos for Three-Bedroom Ocean Veranda Duplex

Three-Bedroom Ocean Veranda Duplex

View all photos for Ocean Studio

Ocean Studio

View all photos for Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool

View all photos for Ocean Suite with Sky Deck and Plunge Pool

Ocean Suite with Sky Deck and Plunge Pool

View all photos for Mangrove Studio

Mangrove Studio

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About this property

Etéreo, Auberge Resorts Collection

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Etéreo, Auberge Resorts Collection Reviews

Reviews

Exceptional

9.8/10