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Family Concierge at Paradisus Esmeralda - All Inclusive

5.0 star property

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December 2024
January 2025

Photo gallery for Family Concierge at Paradisus Esmeralda - All Inclusive

View from room
Aerial view
16 bars/lounges, 4 swim-up bars, beach bar
Couples treatment room(s), sauna, hot tub, steam room, body treatments
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Breakfast included
  • Parking included
  • Housekeeping

Explore the area

Map
Playa del Carmen
  • Playa 88
    5 min walk
  • Punta Esmeralda Beach
    8 min walk
  • Mamitas Beach
    19 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min drive

Room options

View all photos for The Reserve Deluxe Suite Adults

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

The Reserve Deluxe Suite Adults

  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve 1bdrm Deluxe Adults SwimUp

Espresso maker

The Reserve 1bdrm Deluxe Adults SwimUp

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for The Reserve Deluxe Suite Adults SwimUp

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

The Reserve Deluxe Suite Adults SwimUp

  • 83 sq m
  • 1 bedroom
  • Sleeps 3
  • 13 King Beds

View all photos for The Reserve 1bdrm Master Deluxe Adults SwimUp

Rainfall showerhead, free toiletries, hair dryer, dressing gowns

The Reserve 1bdrm Master Deluxe Adults SwimUp

  • 83 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve 1bdrm Deluxe Suite Adults

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

The Reserve 1bdrm Deluxe Suite Adults

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for The Reserve 1bdrm Master Deluxe Suite Adults

View from room

The Reserve 1bdrm Master Deluxe Suite Adults

  • 83 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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4.3 out of 5, Excellent, (1002)
The price is CHF 598
for 1 room
includes taxes & fees
5 Jan - 6 Jan
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About this property

Family Concierge at Paradisus Esmeralda - All Inclusive


Property Location
With a stay at Family Concierge at Paradisus Esmeralda - All Inclusive in Playa del Carmen (Luis Donaldo Colosio), you'll be steps from Quinta Avenida and 8 minutes by foot from Punta Esmeralda Beach. This 4.5-star property is 1.5 mi (2.3 km) from Mamitas Beach Club and 1.6 mi (2.5 km) from Playa del Carmen Main Beach.

Rooms
Make yourself at home in one of the 120 air-conditioned rooms featuring iPod docking stations and plasma televisions. Rooms have private furnished balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have rainfall showerheads and complimentary toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a waterslide. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Mediterranean cuisine at Vento, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 4 swim-up bars. A complimentary buffet breakfast is served daily from 6 AM to 11 AM.


Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has facilities measuring 25000 square feet (2323 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
During your stay at Family Concierge at Paradisus Esmeralda - All Inclusive, you're just a quick walk from Playa 88. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. Built in 2011, this luxury aparthotel has 120 apartments over 3 floors. Enjoy your stay with amenities like a free stocked minibar and a furnished balcony in each apartment.
  • Each apartment offers free minibar items, a furnished balcony and an iPod docking station
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mediterranean cuisine at Vento, one of the property's 14 restaurants and 16 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, manicures and pedicures or body treatments at YHI Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, kayaking and Pilates classes
  • 6 minutes by car from Mamitas Beach and 6 minutes from Quinta Avenida
  • Airport shuttle service available for a fee
Family Concierge at Paradisus Esmeralda - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Family Concierge at Paradisus Esmeralda - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this aparthotel measures 25005 square feet (2323 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Family Concierge at Paradisus Esmeralda - All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen aparthotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 11 AM.
Vento – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Olio – This poolside restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Reservations are required.
Mole – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
The Market – Overlooking the garden, this steakhouse specialises in pizza and serves lunch and dinner.
Naos – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Property amenities

Beach

  • Sandy beach (direct access)
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Full-service spa
  • Manicures/pedicures
  • Outdoor pool
  • Outdoor treatment areas
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room

Internet

  • Available in the apartment: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting

Restaurants on site

  • Mole
  • Naos
  • Olio
  • The Market
  • Vento

Food and drink

  • Espresso maker

Dining

  • Free buffet breakfast available daily 6 AM to 11 AM
  • 14 restaurants
  • 16 bars/lounges
  • 24-hour room service
  • 4 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free stocked minibar
  • Snack bar/deli

Bedrooms

  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch plasma TV with cable channels
  • DVD player
  • IPod dock
  • Pay films
  • TV in common areas

Outdoor areas

  • Furnished balcony
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 25,005 square feet of conference space
  • Business centre
  • Computer station
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • Near the sea
  • Next to a golf course
  • On the waterfront

Things to do

  • 18-hole adjacent golf course
  • Fitness classes
  • Gym
  • Health club
  • Kayaking
  • Pilates classes
  • Shopping
  • Snorkelling
  • Yoga classes
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 120 units
  • 3 floors
  • Access via exterior corridors
  • Banquet hall
  • Built in 2011
  • Connecting units available
  • Garden

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Family Concierge at Paradisus Esmeralda All Inclusive
Family Concierge Paradisus Esmeralda Hotel
Family Concierge Paradisus Esmeralda Hotel Playa del Carmen
Family Concierge Paradisus Esmeralda All Inclusive
Family Concierge Paradisus Esmeralda Playa del Carmen
Family Concierge Paradisus Esmeralda
Family Concierge at Paradisus Esmeralda
Family Concierge Parasus Esme
The Reserve at Paradisus Playa del Carmen
Family Concierge at Paradisus Esmeralda All Inclusive
The Reserve at Paradisus Playa del Carmen All Inclusive

Family Concierge at Paradisus Esmeralda - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 67 out of 101 reviews" "
Rating 8 - Good. 26 out of 101 reviews" "
Rating 6 - Okay. 6 out of 101 reviews" "
Rating 4 - Poor. 1 out of 101 reviews" "
Rating 2 - Terrible. 1 out of 101 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Delcho I, Philadelphia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming back to this resort!
Stayed 4 nights in Nov 2021

10/10 Excellent

Zohar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! One of the best places I’ve stayed in Playa del Carmen definitely recommend my friends and family!
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best service, great for falilies, beatifull rooms, specual thanks to Hector Diaz, and pool concierge Miguel!!!
Stayed 6 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, great amenities and excellent service.
Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this resort more than 5 stars! We were a little worried about traveling to Mexico during the pandemic. I’m so glad that we did! The resort is impeccably clean! The staff and management make it their top priority to keep their guests safe. I want to recognize our butler, Alberto. He went over and beyond to make sure we were happy! Also, a shout out to Manuel who works at the beach! My goodness! He’s such a hard worker making sure everyone had drinks and food. We travel to the Riviera Maya about 3 to 4 times a year and love exploring different resorts each time. This is definitely on the top of our favorite list!
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2020

10/10 Excellent

Hataway, Many, LA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff was amazing. Daniel and Victor were great. They were informative, polite and very attentive when we lounged at the pool or the beach. The La Palapa restaurant and staff set the tone every morning with great service and breakfast. We loved our entire experience here.
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park, pirates ship area, The Reserve swim up bar/pool, and having a concierge/butler were the best parts for us. The free supervised kids club was nice to have as well for a respit for the parents. However it is only available 10-1 and 2-5 and everything is outside due to Covid. I think it is for ages 5-10. But I also saw a sign saying ages 5-14 elsewhere. So I’m not sure the max age. My 10 yr old son was willing to go just so hubby and I could have a couple hours at the spa, and he had his 5 and 8 yr old brother with him there. So he still had fun. However, he seemed a little too old for the activities. There is an indoor kids club area and game room that looks more exciting for pre-teen/young teens, but due to Covid it is closed off. But it was nice having the supervision available for a small break one of the days. The staff there was VERY good with the kids. My kids loved the whole resort and the water park and reserve pool were amazing. Also the bar at the reserve pool serves GOOD drinks and you are treated like VIP there. Worth it. Sailing on the hobby boat was cool and the food at most restaurants was excellent. Great is the main buffet. It was really not good at all. At Mole it is hard to tell what you are ordering bc it’s so fancy, but do it! So good!! The pork leg, the sea bass, the spicy chicken soup, and the salad are beautiful and amazing. My kids even ordered real meals just to try something new and gourmet and enjoyed it.
Stayed 4 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2020

10/10 Excellent

J.P., Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food was second to none. I wish the concierge section would have had a hot tub and the water park water was heated. However we had an exceptional time.
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Pool was extremely noisy and loud all day long due to activities using loudspeaker
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the food it tasted really good to be an all inclusive hotel. The service should improve at the pool and restaurants they weren’t good hosts and weren’t amused or receiving people
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent hotel and staff, our concierge Juan was the best. the water park its really cool
Stayed 6 nights in Sep 2019

8/10 Good

Jaroslaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice. Overall we thoroughly enjoyed our time there. In general, it met our expectations. The staff/service was some of the best we've had at a resort. They took great care of us and gave special attention to our 5 year old son. The staff was by far the best part of this experience. Everyone from reception/housekeeping/bartenders/restaurant/concierge were very good. We appreciated that there weren't people constantly walking around trying to pressure us into some sort of timeshare/spa treatment/activity/presentation/etc. Our suite and all of the facilities were well maintained. The variety of pools suited our needs. Always able to find a shady spot to set up shop. One comment: they have a no reserving chairs policy - which I truly appreciate - but it was taken overboard. One day all three of us were swimming and we came back to find our towels and bag of personal belongings had been thrown in a big pile off to the side as the "no reserving chairs lady" came by removing the "reserved chairs". And we heard/saw this happen to others as well. The beach isn't much to speak of, but hard to hold that against the resort. They try to keep it nice, but the seaweed was BAD. If you want to spend much time at the beach, be prepared for seaweed and the stench that comes with it. Again, I don't hold this against the resort. The food was ok. Nothing great, nothing horrible. As I said, overall, we were pleased with the resort. Don't know if we'll go back though.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the layout. The property is kept very clean and the staff is super friendly and helpful. We didn’t like that we were penalized for bringing children in that at time there family side lacked entertainment at night while the adult side got a DJ or a band. We also didn’t like that the pools closed so early. ESP since you could NOT swim in the ocean. We love the activities crew. They were a lot of fun but spread thin across the hotel. They need more staff for that.
Stayed 7 nights in Jul 2019

10/10 Excellent

Family, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent resort. Restaurants are great, staff are great, facilities are great.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff hector arianes The beach was horrible and smelled
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019