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Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Exterior detail
Reception
On the beach, white sand, sun-loungers, beach umbrellas
Kayaking

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • All-inclusive
  • Breakfast included
  • Spa

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    5 min drive
  • Le Fleur
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    12 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    20 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout curtains

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room

Children’s theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout curtains

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

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About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with hot stone massages, aromatherapy or body treatments at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the beach
  • 11 minutes by car from Quinta Avenida and 14 minutes from Playa del Carmen Maritime Terminal
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue – This theme restaurant only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1592 out of 3371 reviews" "
Rating 8 - Good. 846 out of 3371 reviews" "
Rating 6 - Okay. 455 out of 3371 reviews" "
Rating 4 - Poor. 240 out of 3371 reviews" "
Rating 2 - Terrible. 238 out of 3371 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and wife really liked the property and pool access from our room was awesome! Food was good and sometimes great. One thing that upset us was that we were accused of damaging their sofa and the hotel wanted to charge us $200! What saved us was that my wife had take. Video of the room when we arrived! So please do the same…look for any damages and stains or report it right away when you arrive. Also, the Taxis rates are stupidly high! We like to get out and enjoy the city and this kept us from going out more often.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome
Stayed 7 nights in Sep 2024

8/10 Good

Kenneth Patrick

Travelled with family
Liked: Amenities
Very nice resort needs some upkeep and those pesky little animals with the long noses they are reckingthe place. Should trap and relocate before it’s too late
Stayed 13 nights in Sep 2024

4/10 Poor

KATHLEEN ANN, Knoxville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This rrsort is full of wild animals that come right into your room. The amell of the rooms is totally umexceptable mold and mildew is bad. Room service cost extra and has a very basis menu. Not handicapped friendly
Stayed 6 nights in Sep 2024

8/10 Good

Dzevad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Sep 2024

8/10 Good

Alin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh food and decent options. More variety of soups, seefood and music for entertainment would also be beneficial during the stay.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch. Won’t go anywhere else in Cancun area.
Stayed 7 nights in Sep 2024

2/10 Terrible

Jacqueleen

Stayed 5 nights in Aug 2024

10/10 Excellent

Guadalupe

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is save and big have alots of fun is beautiful place
Stayed 7 nights in Sep 2024

6/10 Okay

Sheri Ann

Travelled with family and small children
Pool bars were understaffed and closed too early. Property is SO far from the airport and i didnt like the kids club area - way to.far from the resort
Stayed 7 nights in Aug 2024

6/10 Okay

Melissa

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Alma Leticia, Arlington

Stayed 4 nights in Jul 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I don’t fancy ourselves as resort people. But boy, we had a great time here. Yes, it could be loud. It was definitely a party place. But the pool nearest our room was very quiet. We got into a nice routine of getting breakfast lounging by our pool, having dinner at one of the restaurants and an evening walk on the beach. It was quite lovely. I will say the food was okay. Being in Mexico we really wanted to experience authentic food. Even the Mexican restaurant on campus was not very good. They seem to try and cater to the palettes of travelers instead of presenting authentic food. With that being said, we would come again!
Stayed 7 nights in Sep 2024

10/10 Excellent

Gladys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our vacation on 2022/23 & 24 on Princess Hotels. We will be back next year. We had an amazing time and a great service.
Stayed 11 nights in Sep 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service
The service there was amazing. This is our third time back because we love it so much in the last two years. The food is great also. Especially the la carte restaurants
Stayed 7 nights in Sep 2024

4/10 Poor

Marlynn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The customer service was poor, at the buffet they would take a while to come greet you and ask about drinks, the snack bar by the pools would not let you in with swimwear not even a dry top and bottom cover ups, it’s not all inclusive some parts of the are charge example room service and top shelf liquoir is not included unless you purchase the “platinum “ package
Stayed 4 nights in Sep 2024

8/10 Good

Amber

Liked: Staff & service, amenities, property conditions & facilities
Beautiful place. Staff knocked on my door multiple times when I had my do not disturb sign on but other than that I had a wonderful trip.
Stayed 9 nights in Sep 2024

8/10 Good

Melissa, Rome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was average compared to other resorts I’ve stayed at in the area. The staff was friendly and accommodating. Entertainment is offered every day of the week which was a nice benefit. Food was average. I will say I did not have any issues reserving dinners but I didn’t wait till the last minute either. They got you right in and service was always great! The rooms were very nice, but I was very disappointed with getting my mini fridge filled. I had to call to get it filled and it was dirty when I got there. I mentioned this when I called to get it filled and instead of cleaning the food that was crusted on the front of the shelf, he just flipped the shelf around. When he filled it, instead of an assortment of soda, water, beer like I’m used to at the resorts I’ve stayed at, I got almost all beer. So the next day I had to call again and request what I wanted. The next three days nothing was filled. We were upgraded to VIP suites which was nice (jacuzzi tub!), but were not able to use any of the benefits that came with the VIP room. It was still nice to be close to the beach and pools though. The biggest issue at this resort and why we will probably never return is the kodys. They steel items from bags at the pools and made it almost impossible to eat at the lunch area by the pools, as they would get on the tables and steal food off your plate! Even if you covered your bag, they would get into them! They were everywhere!
Stayed 5 nights in Sep 2024

10/10 Excellent

Andrew

Stayed 4 nights in Aug 2024

10/10 Excellent

Migdalia Padua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Primera ves en México y estuvo todo espectacular. Hice todas las reservaciones a través de expedía y todo fue excelente. Lo recomiendo todo mil veces. Hotel 5✨y expedía excelente
Stayed 7 nights in Sep 2024

6/10 Okay

Anay

Stayed 4 nights in Aug 2024

8/10 Good

Shaya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My property was great. There were many food places and entertainment factors that contributed to my experience. It was pretty cool from the MJ tribute to the hibachi restaurant to the animals walking near. The only alteration I'd make is making the rooms more modern. Some of the painted windows and walls look so old. Thanks.
Stayed 4 nights in Sep 2024

10/10 Excellent

Anthony J

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, Friendly staff, clean spacious rooms, excellent food !!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Holly

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing for families traveling with younger kids. We loved that they provided beach toys so we didn't have to travel with them. The kids club and kid pool were great, my kids loved the activities and the chicken nuggets they brought out at lunch time. The restaurants were great, Miso was our favorite, they got my daughter a chocolate cake and sang to her for her bday. The staff was amazing, helpful and exceeded our expectations. The shows were great and we LOVED the kids discotec dance parties with glow paint.
Stayed 5 nights in Sep 2024

2/10 Terrible

Megan Grace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks are the worst I have ever had. The pool and ocean are both unenjoyably hot. The staff is rude, especially at the front desk. I will never go back and you should never go.
Stayed 7 nights in Aug 2024