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Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Reception
On the beach, white sand, sun-loungers, beach umbrellas
Kayaking
Exterior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout curtains

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room

Children’s theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout curtains

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (3984)
The price is CHF 730
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Occidental at Xcaret Destination - All Inclusive

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with body scrubs, body wraps or hydrotherapy at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes by car from Quinta Avenida and 7 minutes from El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Self parking is free.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue – This theme restaurant only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1676 out of 3550 reviews
Rating 8 - Good. 905 out of 3550 reviews
Rating 6 - Okay. 483 out of 3550 reviews
Rating 4 - Poor. 248 out of 3550 reviews
Rating 2 - Terrible. 238 out of 3550 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Devon

Stayed 5 nights in Nov 2024

8/10 Good

brice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great stay. We had a few poor dining experiences, but most were excellent. The rooms are tired, and it seemed like they were understaffed at times. The beach was great the pools were fantastic! My only real complaint is that we were a large group and it was very difficult to book dining at the restaurants. I had to go to the concierge each day to make a booking for 3 nights out otherwise we would not have been able to get a time suitable for children. We have stayed at many other resorts in the area, and I would book this property again because of the overall value.
Stayed 9 nights in Nov 2024

6/10 Okay

Aravind kumar neelamegam

Travelled with family
This is not a 5 star hotel. All the drinks were made only with local alcohol. Food and buffet was boring and many items were not refilled. The service staff especially at bars were hit or miss. The a la carte restaurants are okay nothing to write home about.
Stayed 7 nights in Nov 2024

10/10 Excellent

Peter

Stayed 7 nights in Nov 2024

6/10 Okay

Jenipher

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Sergei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. We had a great time, but some things slightly spoiled our vacation. In some restaurants the service was very slow and they refused to give us a large table for 8-10 people and did not want to combine tables for us so that we could all sit together. We were divided into two tables. We arrived on time, but waited a long time to get a table and even to place an order. But in the buffet there was always room for all of us and the food was tasty and varied. The resort is beautiful and well-kept, has a good beach. Apart from the minus for the restaurants, everything else was very good. Our rooms were large, clean and cozy with a pool view . The air conditioning worked well, so we could take a break from the heat at the room. In my opinion, this is not the best but a pretty good resort.
Stayed 7 nights in Nov 2024

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Adrianne

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, food was good, lots of activities to keep busy. Our family can't wait to go back!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sandra M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great start for the family. Full of activity options, and the shoes were great.
Stayed 7 nights in Nov 2024

8/10 Good

Shauna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful! Pictures don’t do it justice. I was hesitant to book with all the reviews about the wildlife, but they never once bothered us and we enjoyed seeing them around. Food was great! Wish they opened up more booking for restaurants as they were hard to get, on our 5 night trip we were only able to book the last three nights. Buffet food was good with lots of options but al la carte forsure better. Staff was excellent, we very much enjoyed our stay!
Stayed 5 nights in Nov 2024

8/10 Good

Manuel

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La propiedad está bien ubicada. Tienen buena comida, variedad, calidad y puedes probar restaurantes distintos si lo reserva con antelación. Muchas actividades para los adultos y para los niños. El kids club es muy divertido para niños pequeños. Ah! los shows noturnos son muy divertidos, y valen la pena. Los profesionales del transporte no son muy amables por lo general, pero todo lo demás, bien. No tomen el “Free tour”, mejor pagar el del hotel que cuesta 5$ para llevarte a playa del Carmen. El tour de Tura joyería es una pérdida de tiempo. Te meten 1 hora en una tienda, obligatoriamente y además son una groseros, mal educados y muy poco profesionales.
Stayed 8 nights in Nov 2024

8/10 Good

Juliana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is good. Kids club is a plus! We really liked our stay despite of some rude employees. Luckily, the employees overall were very nice, but the people who does transportation from the lobby area and the transportation from the kids club to other hotel areas, most are very rude like if they did not like to do that job. Food, pool, activities for the adults are great. We would return to this hotel.
Stayed 10 nights in Nov 2024

10/10 Excellent

Tammy, Guntersville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP experience was actually unexpected but wonderful!
Stayed 4 nights in Nov 2024

10/10 Excellent

Tarrance

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 3 nights in Nov 2024

10/10 Excellent

Prabhu

Liked: Cleanliness, staff & service, property conditions & facilities
Had a smooth memorable experience with family
Stayed 1 night in Nov 2024

10/10 Excellent

alakesh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort in the riviera maya. Very relaxing and has some wilderness that makes it different from other resorts that we have been in cancan hotel zone.
Stayed 4 nights in Nov 2024

6/10 Okay

Gail m

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Shuttle was a joke. Rarely ran. Empty shuttles would zoom past. Lobby bars closed 30 min earlier than stated. Room service was terrible. They ran out of everything. No elevator. We were on the top floor.
Stayed 7 nights in Nov 2024

8/10 Good

Lizvet Ayala

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Not enough employees to clean and serve. They used to welcome you with a glass of champagne and now they don't. Sadly it seems like its getting worse and worse. Its almost impossible to make reservations at the A la carte restaurants.
Stayed 6 nights in Nov 2024

10/10 Excellent

Natalia

Liked: Staff & service
The service is excellent but the property condition leaves much to be desired. persistent moldy smell in the room. Very bad wi Fi in the area(except lobby) Food in the restaurant could be better)
Stayed 7 nights in Nov 2024

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Aslien Reyes

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2024

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great in every way very helpful and courteous. Great beach area and amenities. Plenty of other options if you want to pay for excursions from the beach or outside of the property.
Stayed 8 nights in Nov 2024

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

4/10 Poor

patricia e

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Rating: ★★☆☆☆ (4/10) Our stay at the Gran Riviera Princess in Cancun had some highlights, like the pools and the beach, but overall, it was disappointing. One major issue was the lodging arrangement. We booked expecting an adult-oriented experience since our group was entirely adults aged 18 and over. However, we were placed on the family side of the resort, which caters to families with children. This wasn’t disclosed during booking and didn’t match our expectations, leaving us very dissatisfied. The rooms were another major letdown. They smelled unpleasant, possibly of mold, and the humidity was so bad that the beds and linens felt damp. The overall condition of the rooms did not meet the standard we anticipated. Additionally, one troubling incident occurred when a family member found an empty beer can from our mini fridge left in the shower by the cleaning staff. This lack of professionalism was unacceptable. The dining experience was also underwhelming. The buffet options were very limited, and the food quality was poor, especially considering we were in Mexico, where we expected great cuisine. While the à la carte restaurants were slightly better, securing reservations was difficult due to high demand. On top of this, the constant pressure from staff trying to sell memberships and vacation packages was disruptive and intrusive. It was frustrating to be approached so often when we just wanted to relax.
Stayed 5 nights in Nov 2024