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Heaven Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Heaven Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
40-inch Smart TV with digital channels, TV
Full-sized fridge, microwave, toaster, cookware/dishes/utensils
Lobby sitting area
Reception

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Washer
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Kitchen
  • Air conditioning

Explore the area

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Gran Coyote Golf
    3 min drive
  • Funkey Monkey
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    8 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for Family Apartment

Shower, rainfall showerhead, hair dryer, towels

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

In-room safe, blackout curtains, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

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Room

Sofía by Bunik

Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (897)
The price is CHF 47
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Sofía by Bunik

About this property

Heaven Hotel

Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool
Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and a communal living room. Each apartment features a kitchen with a fridge and a microwave, plus a washer/dryer and a Smart TV with digital channels. Guests can appreciate conveniences, such as 2 bathrooms and a dining area, and other amenities include free WiFi and a balcony.
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at Heaven Hotel. During your stay, you'll be within walking distance of Playa Xcalacoco. Free WiFi in public areas, an outdoor pool and concierge services are available. This comfortable aparthotel has 20 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and 2 bathrooms
  • Free WiFi
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, laundry facilities and a lift
  • 14 minutes by car from Maroma Beach and 8 minutes from Quinta Avenida
Heaven Hotel offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Heaven Hotel also features a terrace, concierge services, and laundry facilities.

This 3-star Playa del Carmen aparthotel is smoke free.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch Smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Property registration number 117096

We should mention

  • Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Heaven Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 82 out of 99 reviews" "
Rating 8 - Good. 11 out of 99 reviews" "
Rating 6 - Okay. 4 out of 99 reviews" "
Rating 4 - Poor. 1 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, room comfort
Very good value
Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elsie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is really nice and modern. There is a very convenient 711 across the street. It’s close to the main road (307). You can’t get lost. I also enjoyed the onsite parking. The staff was friendly and the rooms were clean. I would definitely recommend it. It looks exactly like the pictures. The only thing I didn’t like was the limited amount of hot water available when taking a shower. The hot water lasts about 2 minutes then it’s a cold shower. They must have small water heaters. But it’s a minor inconvenience. The elevator was operational while we were there.
Stayed 3 nights in Jul 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was perfect for our plans, it is very spacious, clean and with all services. Very close to the main high way though far enough to be a quiet and nice place, there are few small shops and restaurants in the area for a quick snack, dinner, drinks, coffee and even a pharmacy. Few things that could be improved: - we came late and had to wait over 20 mins at the reception for someone to come and do the check in. - when we left, we were told they will check the room to give the ok, first time i am told when leaving a hotel, though i understand, it would have been nicer to ask first how was the stay and how we liked it or even to say hi instead, it was a weird feeling. The person later explained this is a regular practice. I would suggest the personnel is trained to explained this when people are checking in instead, to add, it will not hurt to ask the guest how was the stayed as they leave, prior to drop the "we will check the room first". Overall we liked the place and we would definitively stay again and recommend it.
Stayed 2 nights in Jul 2024

8/10 Good

Oscar

Stayed 1 night in Jul 2024

10/10 Excellent

Claudia

Stayed 1 night in Jun 2024

6/10 Okay

Nohemi

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

4/10 Poor

Miguel, Midlothian

Travelled with family
Liked: Amenities
The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small.
Stayed 2 nights in Jun 2024

8/10 Good

Leah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, cleanliness, friendliness and location were great for price. Quiet location but easily accessible to dining, beach and shopping. The only complaint would be that the elevator was out of order when we were there but they explained the part they were needing would take a month to come in from Mexico City, also their hot water ran out quickly. Loved being able to wash and dry my clothes with the available washer/dryer machine in the room. Room size was large, very clean and housekeeping did excellent job cleaning when we requested it to be done. Would recommend to my friends and family, we felt safe and comfortable with the surroundings, good tacos just around the corner, having the 7eleven on the corner was very convenient. Would gladly return!
Stayed 5 nights in May 2024

10/10 Excellent

Leopoldo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We would definitely be interested in staying there again
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Love it very comfortable for the kids
Stayed 4 nights in Feb 2024

10/10 Excellent

Aimee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Stayed 6 nights in Mar 2024

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Travelled with family
Nuevo y súper limpio
Excelente!! Super limpio tiene estacionamiento una farmacia en la esquina y un 7 eleven! Tuvimos una muy buena estancia además tiene lavadora y secadora
Stayed 3 nights in Dec 2023

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Last minute reservation. Beautiful appartment. Well maintained. Highly recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Stayed 13 nights in Oct 2023

6/10 Okay

Mayra

Stayed 1 night in Aug 2023

10/10 Excellent

Bernhard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved it.
Stayed 1 night in Jul 2023

10/10 Excellent

ARISTIDES

Travelled with family
Liked: Cleanliness, room comfort
Nice place to stay
Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
Stayed 4 nights in Jul 2023

10/10 Excellent

Leanna A

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gareth

Stayed 1 night in Apr 2023

10/10 Excellent

JORGE, EDMONTON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel by far exceeded my expectations. Our 2 bed, 2 bath suite had a sizeable kitchen, living and insuite laundry. Split AC units in rooms and loving, smart TV (allows you to connect to your Nerflix account). Very clean and staff was helpful and nice. Beach is 5 min by car.
Stayed 3 nights in Apr 2023