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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Junior Suite, 1 King Bed (Swim-Up) | View from room
Aerial view
Couples treatment room(s), sauna, hot tub, steam room
Suite, 1 Bedroom | Balcony view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    2 min walk
  • Asiana Restaurant
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    10 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

  • 182 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, free minibar

Suite, 1 Bedroom

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up) | Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Garden View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out) | Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed (Walk-Out)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, free minibar

Suite, 1 Bedroom

  • 124 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up) | Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2671)
The price is CHF 311
for 1 night
includes taxes & fees
4 Jan - 5 Jan
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. This accommodation has separate sitting areas and is furnished with single sofa beds. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Fusion cuisine with a beachfront location at Pelicanos, one of the property's 7 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, reflexology or detox wraps at Innan
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the beach and the helpful staff
  • Steps from Quinta Avenida and Playa del Carmen Main Beach
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Pelicanos – This beachfront restaurant specialises in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Rincón Mexicano – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Kalamata – Overlooking the pool, this theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open selected days.
Spice – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 815 out of 1272 reviews" "
Rating 8 - Good. 246 out of 1272 reviews" "
Rating 6 - Okay. 106 out of 1272 reviews" "
Rating 4 - Poor. 65 out of 1272 reviews" "
Rating 2 - Terrible. 40 out of 1272 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yediel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property itself is very nice, but service is terrible. For that reason alone I would not return.
Stayed 2 nights in Sep 2024

10/10 Excellent

Randal

Stayed 5 nights in Sep 2024

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hilton Resort at playa del Carmen would be my first choice for my next vacation. Everybody was very kind and helpful. The room was confortable and clean and the amenities and shows were very enjoyable.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jerome M, Plainfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a Beautiful Resort just disappointed in the price of the cabanas and seating around the pool
Stayed 5 nights in Sep 2024

10/10 Excellent

Christina

Stayed 4 nights in Sep 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful. Staff extremely friendly. Only downside was there were times when not many dining options were available and pool/beach close at 10, none of us were ready to go to bed and there weren’t many options on the resort.
Stayed 3 nights in Sep 2024

10/10 Excellent

Baldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! Bartenders, wait staff, housekeepers…. Beautiful hardworking people. Breathtaking view from main lobby. Amazing 16 de Septiembre Party. We are already looking forward to the next visit!!!
Stayed 6 nights in Sep 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness
Everything was amazing! The food, the drinks, the entertainment- Roberto and his team were great!!! I will recommend 1000x over. Mexico owes me nothing!!
Stayed 5 nights in Sep 2024

6/10 Okay

RAmona

Travelled with partner
Meeting people and having fun food was wack it was hot no ac 😒 everything closed early forced to go 5th ave and be charged overpriced for drinks and food
Stayed 5 nights in Sep 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Martin

Stayed 2 nights in Jun 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing I arrived 8:00 AM, my room was not ready and I got a room upgrade off Shout out to the morning manager, The staff, non stop drinking. The salutation of the right hand in the heart with a smile I’m keeping that. The Maya people - taught me their language. I had an amazing time for my birthday. So much to do in so little time, I will definitely go back soon
Stayed 4 nights in Sep 2024

4/10 Poor

Viktoriya

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Cheapest alcohol, food not much option. We stay in swim out beach front room 3139 ,no privacy At All.people keep passing our porch to visit their friends in our neighbors room.All of them end up soo drunk ,spilling alcohol inside the pool.In one room was around 10 people just have party.We paid almost 600 doll for the room and i felt i stayed in hostel. Inside room is clean and big,but privacy outside our porch its just traffic non stop!Very disappointed!
Stayed 1 night in Sep 2024

10/10 Excellent

RONNIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was fantastic. All the staff were super friendly. The beach is rocky under the water. Be aware the they will try and sell you a time share when you first get here
Stayed 6 nights in Sep 2024

10/10 Excellent

Mirko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and plenty of amenities. Great atmosphere, awesome pool parties (with foam), excellent variety of drinks and food included with the all-inclusive option. Some restaurants weren't open on certain days, so call to make sure. Always make dinner reservations a day ahead of time, especially on the weekend. Otherwise, you'll be eating at 10pm, if at all. Staff and shows were fabulous. Did not disappoint whatsoever. The spa was nice, great massages and also has a hot tub, cold plunge, sauna and steam room available. Overall a fantastic experience for me and my wife for our anniversary. Highly recommend and will probably come back here in the future.
Stayed 5 nights in Sep 2024

8/10 Good

javier

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Sep 2024

8/10 Good

Dulce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I recently booked a 3-day stay at the Hilton Playa del Carmen. This hotel was attractive to us for several reasons: 1- City setting- we wanted to be able to safely do things outside of the hotel without having to spend money on excursions, 2- Adults only, 3- All inclusive 4- Only 45min-1hr from Cancun airport, which is a good compromise for those wanting something a bit more low key than Cancun and without the 2hr drive to Tulum. The PROPERTY is modern, the grounds are very well kept and the rooms are spacious and clean. The space overall is very esthetically pleasing. The SPA- is equally as clean, modern, organized and the staff is there to help every step of the way. I felt so pampered and taken care of. The main POOL is spacious enough for everyone. There’s also a “quiet” pool on the side of the hotel for those that seek less noise. The Bare Foot cafe is conveniently located by the pool for those wanting to grab a light bite without leaving the pool area. The only con is that there’s only one towel station for the whole hotel. RESTAURANTS and buffet are average. The beach at the hotel is rocky but a few feet away the public beach is sandy and very pretty. Margaritas and other cocktails could be better (watered-down). The check-in process was long. That made many guests very unhappy. Definitely needs improvement. Last but not least, the STAFF, these are the people that make the stay at this hotel so much more pleasant and unforgettable. They deserve every tip
Stayed 3 nights in Aug 2024

10/10 Excellent

Lance

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and the rooms are good size. All the staff was very accommodating and friendly. There was always something going on at the pool. Great selection of good food.
Stayed 7 nights in Aug 2024

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great All-Inclusive resort in the heart of playa-del-carmen. The staff was amazing, friendly, went out of their way to make sure every need was met. Rooms are awesome, but property is somewhat dated and needs a refresh. You have to pay to get a good spot at the pool which is a drawback. Food was excellent and choices were good. Overall, great value for the cost.
Stayed 4 nights in Sep 2024

10/10 Excellent

Adriana, Fillmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds on this property were simply beautiful. All staff were very attentive and everyone had great customer service. The whole property was clean and felt very safe. Walking distance to lil shops. The restaurants on grounds were all delicious and their spa was great. Overall such a great experience.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ardita, Naperville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing impeccable service
Stayed 4 nights in Aug 2024

10/10 Excellent

Alicia Kateland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Playa del Carmen is a beautiful property with great staff that are very accommodating. The pool area was fabulous with the beach/ocean nearby. The food was great at each of the restaurants. The buffet restaurant (spice) was good, but some items were subpar. The beach is not as big as it looks in the pictures and the ocean is very rocky. Overall, the resort was amazing and I would stay there again!
Stayed 4 nights in Aug 2024

2/10 Terrible

Bilal, ALBUQUERQUE

Stayed 5 nights in Aug 2024

2/10 Terrible

Adela

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I don’t know how this is a 5 star property. The rooms are nice and clean and the pool is big- that’s it. The food is terrible. You cannot get a steak without paying the up charge for prime meat. There’s no dinner buffet. There’s nothing to do past 10 pm. Hotel staff isn’t the most friendly or helpful. The beach is so rocky it’s not swimable and there’s so many cabanas on the beach, there’s barely any sand. Everything at this resort is an up charge and they constantly try to sell you things. Save your money. Go somewhere else.
Stayed 9 nights in Aug 2024