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Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Point of interest
Point of interest
Point of interest
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Quinta Alegría Shopping Mall
    1 min walk
  • Quinta Avenida
    2 min walk
  • Nuestra Senora del Carmen Catholic Church
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    16 min walk

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 2 Queen Beds

  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Balcony

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Accessible (Mobility)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 2 Queen Beds

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Hotel with free breakfast, steps from Quinta Alegría Shopping Mall
An outdoor pool, a rooftop terrace and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel offers 91 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Steps from Quinta Alegría Shopping Mall and 7 minutes on foot from Mamitas Beach
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 2 meeting rooms. Free breakfast is available daily. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel. Limited free parking is available on a first-come, first-served basis.

This 3-star Playa del Carmen hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift (109 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8 AM to 10 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen, An Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 593 out of 904 reviews" "
Rating 8 - Good. 227 out of 904 reviews" "
Rating 6 - Okay. 51 out of 904 reviews" "
Rating 4 - Poor. 17 out of 904 reviews" "
Rating 2 - Terrible. 16 out of 904 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Es un hotel con cuartos amplios y muy bien ubicado a una cuadra de la 5ta avenida a espaldas de la plaza más nueva de la 5ta avenida
Stayed 1 night in Aug 2024

8/10 Good

Diego Mauricio

Liked: Cleanliness, property conditions & facilities
Se batalló con la regadera un día Hasta al siguiente lo arreglaron
Stayed 2 nights in Aug 2024

6/10 Okay

Murat Yigit

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Luciano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and Hotel overall, breakfast is very poor in quality
Stayed 2 nights in Aug 2024

10/10 Excellent

Livi

Stayed 5 nights in Mar 2024

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Marlon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2024

10/10 Excellent

Nadia Antonia

Nice
Stayed 2 nights in Jun 2024

6/10 Okay

Guillermo

Liked: Cleanliness, property conditions & facilities, room comfort
INVASIÓN DE PRIVACIDAD
Entro el personal a mi habitación sin avisar cuando estaba descansando
Stayed 1 night in Jun 2024

8/10 Good

ROSEMEIRE

Stayed 3 nights in Jun 2024

10/10 Excellent

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employee customer service at the Holiday Inn Express. Keep up the good work. Regards Tim & Lourdes Sheedy
Stayed 5 nights in Jun 2024

4/10 Poor

Fernanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos dieron el 4to piso y el aire no enfriaba para nada, con el calor de Playa del Carmen no era nada cómodo estar; nos tuvimos que cambiar de habitación (bastante molesto porque habíamos desempacado) y la otra es que el desayuno está horrible, todos los días dan lo mismo “chilaquiles” es decir totopos con salsa y otras cosas, creo que es el peor Holiday inn que he visitado con el peor desayuno, te recomiendo que no lo pagues y busques otras opciones
Stayed 3 nights in May 2024

8/10 Good

Jennifer

Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2024

8/10 Good

Fabiola Ahumada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing great
Stayed 1 night in May 2024

2/10 Terrible

Sadelfina

Stayed 3 nights in Apr 2024

6/10 Okay

Jennifer P

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent place but the AC on the 4th floor wasn't working or something, we couldn't sleep because it felt like the AC was stuck in the heating setting, someone came to "fix" but it didn't.
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Reynaldo

Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this Hotel, everybody is very friendly and nice the place is very nice and close to the beach and the fifth avenue and very nice area.
Stayed 7 nights in Apr 2024

10/10 Excellent

Reynaldo

Stayed 1 night in Apr 2024

10/10 Excellent

diana emilia

Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Stayed 7 nights in Apr 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flor at the front desk was very helpful. Hotel was clean - beds were comfortable. While not in the greatest location, it was a good overnight stay prior to flying home. Breakfast was remarkably good - would consider staying again.
Stayed 1 night in Mar 2024

10/10 Excellent

Javier

Stayed 1 night in Mar 2024