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3.8 out of 5

"Great location, just off 5th avenue & 1 block from the ADO bus station. Not to be confused with the hacienda real del caribe hotel but still nice. Mex ... " More

By Victoria C. on Sun 03 Jan 2016

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Superior King

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room selected at Check-in

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of Hotel Hacienda Del Caribe's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.

  • Free Wi-Fi in some public areas
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Steps from Playa del Carmen Main Beach and Quinta Avenida
  • Airport pick-up shuttle service available for a fee

Hotel Hacienda Del Caribe ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Hacienda Del Caribe

Everyone (2) Friends (1) Other (1)
4 out of 5

Good

Great location, just off 5th avenue & 1 block from the ADO bus station. Not to be confused with the hacienda real del caribe hotel but still nice. Mexican decor with Mr dog restaurant on site which serves good American breakfasts. Staff were friendly. The only negatives were that it's a bit noisy because it's on the street & the TV didn't work but I didn't tell reception about the TV as didn't really need it & other rooms may be quieter.

Posted by on 3 Jan 2016

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4 out of 5
Super personal Nette einrichtung aber veraltet Kleiner tipp, es gibt 2 restaurants wo man morgenessn kann, das was ein paar strassen weiter weg liegt ist besser und vielseitiger als das neben dem haus.

Posted by on 11 Jan 2018

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Comment from Hotel Management

16 Jan 2018 by Paulina

Hola! Thank you so much, we invite you to share your comments on tripadvisor

3 out of 5

Zentrales und günstiges Hotel

Als Hotel für eine Nacht hat es uns gut gefallen da es in unmittelbarer Nähe zum ADO Busstop und Fährterminal liegt. Das Zimmer was sauber und einfach. Der späte Checkin (kurz vor Mitternacht) war kein Problem und das Personal sehr freundlich.

Posted by on 14 Dec 2016

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4 out of 5

bon plan

accueil sympathique,la décoration et l'architecture vous mets tout de suite dans l ambiante , chambre très spacieuse équipement correct, proximité idéal , calme et sécurisé la nuit et restauration d 'un niveau satisfaisant .

Posted by on 18 Apr 2012

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Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Hacienda Del Caribe. This 3-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 3 levels
  • Deli
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport pick-up

Room Amenities

Hotel Hacienda Del Caribe offers 34 accommodations with a safe and coffee/tea makers. Beds feature down duvets. Plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Hotel Hacienda Del Caribe has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Golfing nearby
  • Snorkelling nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Monday-Sunday: 7:00 AM-11:00 PM
Front desk staff will greet guests on arrival.

Hotel Hacienda Del Caribe offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:

  • Monday - Sunday: 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Hacienda Del Caribe

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

  • Staffed front desk
  • Children stay free - maximum age 7
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Children stay free
  • Service animals not allowed
  • Debit cards
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hacienda Caribe
  • Hacienda Caribe Playa del Carmen
  • Hotel Hacienda Caribe
  • Hotel Hacienda Caribe Playa del Carmen
  • Hacienda Del Caribe Hotel
  • Hacienda Del Caribe Playa Carmen
  • Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
  • Hacienda Del Caribe Del Carmen
  • Hotel Hacienda Del Caribe Hotel
  • Hotel Hacienda Del Caribe Playa del Carmen
  • Hotel Hacienda Del Caribe Hotel Playa del Carmen

You should know

  • Pool access available from 8:00 AM to 9:00 PM
  • Children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.