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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Lobby
On the beach, white sand, beach cabanas, beach towels
View from room
Outdoor spa tub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Swim Out King Suite

  • Ocean view
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

1 King Bed Suite

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Bed Suite

View from room

2 Double Bed Suite

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

View from room

Ocean View King Suite

  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

View from room

Pool View Swim Out King Suite

  • Resort view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

View from room

Ocean Front Private Pool King

  • Sea view
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Tropical View Double

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

  • Partial ocean view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front King Suite

  • Ocean view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down duvets, free minibar, in-room safe

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

  • Sea view
  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King Swim Out Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with reflexology, body wraps or aromatherapy at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, complimentary bicycles and yoga classes
  • Guests have great things to say about the pool and the clean guestrooms
  • 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive such as an outdoor pool and complimentary bicycles.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Capri Grille – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Tempest – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Comedor – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant – This theme restaurant specialises in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 826 reviews
Rating 8 - Good. 176 out of 826 reviews
Rating 6 - Okay. 87 out of 826 reviews
Rating 4 - Poor. 32 out of 826 reviews
Rating 2 - Terrible. 21 out of 826 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 5 nights in Feb 2025

8/10 Good

Matthew, Farmington Hills

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a very nice time. The staff was mostly very friendly, especially Miguel at Lola, Raul at Capri, and Ernesto at the pool. They were great! The water both at the pool and beach were awesome. The beach is nice and the sand is soft. I hate the chair game, but I know it’s worse at other resorts. Compared to last year when we stayed, I think the food quality at the restaurants has gone down a little. However, the poolside bbqs were great! Loved the variety. And the outdoor Mexican night was amazing! We had a good time as a group of friends. (I have to include that we turned down the upgrade because we didn't want to be facing the pool and preferred to be closer to our friends.)
Stayed 7 nights in Feb 2025

4/10 Poor

Kareem

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property was okay. Very small, easy to walk everywhere. The problem was the food was absolutely horrific, inedible at times. The entertainment was absolutely horrendous as well.
Stayed 4 nights in Dec 2024

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodations and good food (tasty, variety)
Stayed 4 nights in Feb 2025

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Zilara is wonderful. All the staff are extremely kind and the food is delicious. There are so many activities to participate in and the grounds are clean and well taken care of. We loved our stay!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Kathryn Elizabeth, Geneseo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! One of the nicest we have stayed at. Very modern!
Stayed 4 nights in Feb 2025

8/10 Good

Todd Michael Lentz, Brenda Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing resort. Only two problems. Only had one staff member checking in on Sunday around 5pm for a larger group. Drinks were not always consistent. Other than that, we would definitely go back. Food was excellent and coffee shop was amazing.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kristi Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful smaller resort. Very convenient. Food and entertainment was excellent. The only criticism. I would have would be that we didn’t get washcloths in our room two of the days, but staff brought them quickly upon request.
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Stayed 2 nights in Jan 2025

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time at Hyatt Zilara Riviera Maya! My husband and I came for a few days to escape winter in New York and it was lovely. It was my first time at an all inclusive so I was a little wary but this resort exceeded my expectations. The property is beautiful and well maintained. The staff is attentive and polite. Special shoutout to Karla in reception who upgraded our room and to Sofia, our butler, who was accommodating and made us feel extra special and welcome. We loved relaxing at the beach cabanas and our private pool. The food was delicious and beautifully plated. We especially enjoyed our dinners at the sushi counter and the Italian restaurant. The hotel has a more relaxed atmosphere than a party one which was exactly what we wanted.
Stayed 4 nights in Feb 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort with awesome staff!
Stayed 4 nights in Feb 2025

10/10 Excellent

Daisy Fabiola Pacas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the food was delicious. The staff was helpful and attentive. Perfect small resort with access to a beautiful beach.
Stayed 7 nights in Jan 2025

10/10 Excellent

Natalia, Rio Rancho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is so great! Rooms are beautiful and clean. Staff is very helpful and nice. Food was great! Location is awesome basically feels like you’re in the jungle!
Stayed 3 nights in Jan 2025

6/10 Okay

Jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under new management
Stayed 6 nights in Jan 2025

10/10 Excellent

Aisel

Stayed 2 nights in Jan 2025

10/10 Excellent

Kavitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach front cabanas and romantic dinner on the beach! The hotel Is very clean and the staff is very friendly and are accessible immediately for any questions or requests. Thank you for arranging a wonderful stay!
Stayed 4 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many amenities, room views of ocean special.
Stayed 5 nights in Jan 2025

4/10 Poor

Faeza

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Hiral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are excellent. Highly recommend it. Very friendly staff always willing to help.
Stayed 3 nights in Jan 2025

10/10 Excellent

Camas Mae

Stayed 8 nights in Jan 2025

10/10 Excellent

Isabel Fredericka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe at the resort and entertainment was great!
Stayed 8 nights in Jan 2025

10/10 Excellent

MYRL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This resort has a much more expensive feel than what we paid. Overall nicer than the Sandals resort we visited in Jamaica back in April (which was about $2000USD more). Facilities are clean and in good condition, rooms are excellent. While this resort does not have a large number of restaurants to choose from, most everything we had was very good. You arent going to get Michelin star dining in this price range, so you shouldn't expect it. Breakfast buffet had a nice variety of dishes each day to supplement the recurring items. Staff didnt stand around with hands out expecting tips, but they were appreciative when we did. We will definitely return to this property.
Stayed 4 nights in Jan 2025

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service
We have confirmed that All Inclusive properties are not for us
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeff

Stayed 3 nights in Dec 2024

8/10 Good

Scott, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an excellent choice for adults that are looking for a quiet vacation. the pool is not terribly loud during the day, but they do have activities at various times that are enjoyable. Rooms are nice size and well appointed. All dining and bars are easy to access and the property does not require a lot of walking. this hotel has the best fitness center we have seen in our many trips to Riviera Maya. Staff was generally friendly and service was good, with 2 exceptions. The buffet staff are very slow to get your beverages, sometimes we were almost finished with our meal before getting our drinks. Also, the Wednesday night outdoor dinner was terribly planned. Waited in line for 1 hour before getting food, then by the time we got to a table the food was cold and we never saw a waiter so we had no drinks. Restaurants were excellent quality. Overall we were happy and will return on a future visit.
Stayed 4 nights in Jan 2025