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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
On the beach, white sand, beach cabanas, beach towels
Outdoor spa tub
View from room
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Gran Coyote Golf
    ‪8 min drive‬
  • Tres Rios Ecopark
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Swim Out King Suite

  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

1 King Bed Suite

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Run of House

Premium bedding, down duvets, free minibar, in-room safe

Run of House

  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for 2 Double Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

2 Double Bed Suite

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean View King Suite

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Pool View Swim Out King Suite

  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Private Pool King

  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Tropical View Double

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front King Suite

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down duvets, free minibar, in-room safe

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

  • 96 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King Swim Out Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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The price is CHF 588
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About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Maroma Beach. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with hot stone massages, reflexology or detox wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, complimentary bicycles and fitness classes
  • Guests have great things to say about the pool and the beach
  • 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive such as an outdoor pool and complimentary bicycles.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Capri Grille – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Tempest – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Comedor – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant – This theme restaurant specialises in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Outdoor pool
  • Shopping
  • Spa tub
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 454 out of 735 reviews
Rating 8 - Good. 153 out of 735 reviews
Rating 6 - Okay. 80 out of 735 reviews
Rating 4 - Poor. 29 out of 735 reviews
Rating 2 - Terrible. 19 out of 735 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

George William Gardner

Stayed 7 nights in Oct 2024

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed from the second we drove up. Everyone was wonderful and very helpful. The pool is huge and you never have to fight over a seat or even sit next to anyone. The beach is easy and beautiful. The restaurants serve the best food I’ve had at any resort. We felt very centrally located. We were in Cancun and Playa De Carmen within 20 min. So easy to the ferries and shopping. I’m already looking at bookings for next year. Must mention Johanna was a great first impression helper without any push.
Stayed 5 nights in Oct 2024

6/10 Okay

Jeanne Claudel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options should be better. More restaurants or all restaurants open ALLthe rime. The lighting in the rooms need to be u p graded. Very dark, not enough light.need to be uo gradedrooms are
Stayed 4 nights in Nov 2024

2/10 Terrible

jose

Stayed 6 nights in Oct 2024

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, but lack of entertainment
Stayed 3 nights in Oct 2024

6/10 Okay

Rachel

Liked: Cleanliness
Disliked: Staff & service
Staff was friendly property was clean. Closed down way too early, 7 pm on Friday and Saturday is ridiculous. Also closing down restaurants giving you two options for Friday and Saturday night dining is not convenient. No smoking areas that were convenient.
Stayed 5 nights in Oct 2024

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

gerald dayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and adults only even better! The spa is AMAZING
Stayed 7 nights in Oct 2024

8/10 Good

Juliette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily. Couple of things: Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us. Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier. Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above. Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes. Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened. Everyone was nice and friendly. Check in and out was easy.
Stayed 4 nights in Oct 2024

8/10 Good

Theresa, Flower Mound

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt was a good buy for the buck. There is a lot of room for improvement. Only having 4 restaurants was a big problem. And the clientele were quiet at first but when the weekend approached groups arrived and the loud parties began. The rooms were a nice upgrade and I loved the showers. The control of the wild life was bad having the clooties running wild outside and inside the resort. We actually had one brave enough to jump up on our table while we were eating. Would I return yes if I was looking for more bang for my buck
Stayed 5 nights in Oct 2024

6/10 Okay

Matthew J

Travelled with group
Liked: Cleanliness, staff & service
With a smaller resort comes limited eating options, it’s to be expected. Also the WiFi was spotty and one day did not work at all.
Stayed 5 nights in Oct 2024

6/10 Okay

Magdy

Stayed 6 nights in Sep 2024

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a smaller quieter adults only all inclusive resort that I have stayed at in the area. The dining options are smaller however the food was very good. The buffet had a lot of options and very fresh and tasty food. The hibachi at the Asian restaurant is the only meal that you have to make reservations and we loved the food and the hibachi was a lot of fun.The resort itself is very nice and the ocean view King room we stayed in was nice and spacious with a patio and view overlooking the pool and the ocean. The pool was great with a swim up bar and the beach area on the resort was great with plenty of beach area and no seaweed this time of the year. The resort did provide 2 weekend nights of about an hour of entertainment with dancers and shows and the sports lounge provided karaoke however if you are looking for a lively resort with a lot of entertainment then this would not be the resort for you. My husband and I were not looking for that on this trip so it was just fine for us. We do love Hyatt resorts and have stayed at many Hyatts and overall we were very pleased with this resort.
Stayed 3 nights in Oct 2024

8/10 Good

William, Flower Mound, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was small and somewhat updated from the old Capri. Check in was a used car salesman routine, lied and made it sound nice. the lack of restaurants was bad one night we only had 2 choices so we ended up eating at 9:00. It rained and there were several leaks around the whole resort. Rooms were very nice and updated. beach was big but could have used more Palapas. Overall nice resort for the money but not 5 star.
Stayed 5 nights in Oct 2024

8/10 Good

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here. Unfortunately the rain storm came through our room at 1 am and rained on me- but we were upgraded thankfully. We also asked for a mattress pad 3 times but never got one. Ana and Juni with entertainment were so great. Francisco at the Social was my favourite bartender by far. I did wish the cabanas and coconuts were included in our stay though. I will most likely be back as our service was still great.
Stayed 9 nights in Oct 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is great, my only complaint was the limited options for food service.
Stayed 3 nights in Oct 2024

6/10 Okay

Natalia Piraino, Fort Worth

Travelled with partner
Liked: Cleanliness, staff & service
La piscina y la área del bar y restaurante de afuera es agradable y muy lindo y el personal de entrenamiento siempre muy amistoso. El spa lo supo recomiendo. Mi esposo y yo quedamos muy contento con el masaje y el circuito antes del masaje. Mi parte favorita fue la cafetería, relajante y perfecta para disfrutar de tu café y la repostería. Los demás restaurantes nada mal hay mucha variedad en el bufé y siempre hay diferentes menu. Hermosa vista a la playa y los cuartos muy limpios y cómodos. El personal muy amable y servicial.
Stayed 5 nights in Oct 2024

10/10 Excellent

Susana, West Palm Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything except they trying to sell timeshare
Stayed 2 nights in Oct 2024

10/10 Excellent

Mandy

Travelled with partner
Liked: Amenities
The food was very good- we had the Italian and Asian and found both lovely as was the restaurant for lunch over the pool. Loved my massage with Jose and Cinthia was so accommodating in water therapy area. Jose did a healing, good pressure therapeutic massage, a nice surprise for a resort. The bed was a bit hard but the room was nice. Everyone on staff that we encountered was very friendly from the breakfast buffet attendant Guadalupe to the bellmen. We did not like the timeshare sales right after check in- felt uncomfortable and sort of got the vacation off on the wrong foot, but I just let it go and had a really fun time otherwise. I would advise them have an area to provide timeshare discussion instead of funneling everyone to have a “talk” just after checking in coming from long flight and airport bustle.
Stayed 6 nights in Oct 2024

6/10 Okay

Mary Alexia, Washington

Liked: Staff & service
Stayed 6 nights in Oct 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Food was excellent. Service was excellent. Beach is very nice. I would absolutely come back again
Stayed 5 nights in Oct 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in Oct 2024

10/10 Excellent

Fernando

Great overall
Stayed 4 nights in Oct 2024