Iberostar Waves Paraíso del Mar - All Inclusive - Reviews, Photos & Rates

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Dates

February 2025

March 2025

Outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

All-inclusive

Hot tub

Housekeeping

Parking included

Explore the area

Playa del Carmen, QROO

Paradise Beach
‪8 min walk‬
Playa Paraiso Golf Course
‪13 min walk‬
Cirque du Soleil Boutique at Vidanta Riviera Maya
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪29 min drive‬

Room options

Junior Suite, Oceanfront (Beach Access)

36 sq m
Ocean view
Sleeps 4
1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

36 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room, Poolside

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Last room available

34 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Junior Suite, Poolside

36 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room, Accessible

40 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

40 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

44 sq m
Ocean view
Sleeps 1
1 King Bed

Premium Room, Accessible

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (PROMO)

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

44 sq m
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Last room available

34 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

36 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (PROMO)

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room, Poolside

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Similar properties

Pool
Hot tub
All-inclusive
Spa

for 1 room

includes taxes & fees

22 Feb - 23 Feb

About this property

Iberostar Waves Paraíso del Mar - All Inclusive

Luxury resort on the beach, with outdoor pool

Spend the day relaxing at the beach, practising your swing on Iberostar Waves Paraíso del Mar - All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 12 restaurants.

Iberostar Waves Paraíso del Mar - All Inclusive offers 388 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can play rounds at the 18-hole golf course. An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sensations has 25 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Iberostar Waves Paraíso del Mar - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Paradise Beach. Features include free WiFi in public areas and free valet parking, plus 12 restaurants.

Free WiFi
Free valet parking and self-parking
Enjoy international cuisine at El Mercado, one of the property's 12 restaurants and 4 bars/lounges
Take a swim in the outdoor pool or soak in the hot tub
Indulge with hydrotherapy, hot stone massages or aromatherapy at Spa Sensations
Services include babysitting, a free children's club and a concierge
On-site recreation includes a golf course, tennis courts and a gym
Guests have great things to say about the pool and the clean guestrooms
Just a 2-minute drive from Playa Paraiso Golf Course and 14 minutes from Maroma Beach

Iberostar Waves Paraíso del Mar - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Enjoy a summer holiday at Iberostar Waves Paraíso del Mar - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 12 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

El Mercado – This buffet restaurant specialises in international cuisine and serves dinner and light fare.

El Rodizio – This restaurant specialises in Brazilian cuisine and only serves dinner. Reservations are required. Open daily.

La Dorada – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

El Faro – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

El Kiosko – This buffet restaurant only serves lunch. Open daily.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site

Food and drink

12 restaurants
3 coffee shops/cafes
4 bars/lounges
A beach bar
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

El Faro
El Kiosko
El Mercado
El Rodizio
La Dorada

Things to do

18-hole golf course
Arcade/game room
Basketball
Bicycle tours
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Golf carts
Golf clubhouse
Golf driving range
Gym
Kayaking
Nightclub
Outdoor pool
Playground
Pro golf shop
Sauna
Scuba diving
Shopping centre
Snorkelling
Spa tub
Steam room
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

Arcade/game room
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

25 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 15 years old.

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Paraiso Mar

Iberostar Paraiso Mar All Inclusive

Iberostar Paraiso Mar All Inclusive Playa del Carmen

Iberostar Paraiso Mar Playa del Carmen

Mar Paraiso

Paraiso Mar

Iberostar Paraiso Mar All Inclusive All-inclusive property

Iberostar Paraiso Inclusive l

Iberostar Waves Paraíso del Mar - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Nidia

8 Nov 2024

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Nov 2024

8/10 Good

Shalimar

5 Nov 2024

Stayed 7 nights in Oct 2024

10/10 Excellent

Danielle

4 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2024

2/10 Terrible

Tarek

2 Nov 2024

Stayed 3 nights in Oct 2024

4/10 Poor

Oscar

Travelled with family

1 Nov 2024

Disliked: Property conditions & facilities

Although the rooms we kept fairly clean there was 1 giant cockroach about 1inch long in our shower, the pool needed allot of attention, dirty pool, entertainment was 3 out of 10. At the beach, the Coati animals were everywhere making it impossible to sit and eat peacefully, we always had to stand and eat, some were somewhat aggressive and would not hesitate totale your food right out of your plate. At checkout staff refused to honor our hotel certificates.We will not be returning to this resort. There are many others in the area for less money, and better quality food, entertainment and cleanliness.

10/10 Excellent

victor

Travelled with partner

29 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very helpful and friendly staff. Jessica and Chris were very nice, helpful, and knowledgable. Excellent stay.

Stayed 5 nights in Oct 2024

2/10 Terrible

James, Valencia

Travelled with partner

29 Oct 2024

Disliked: Staff & service, amenities, property conditions & facilities

We have coming here the past 3 years and loved the property!! Especially the food!! NO MORE!! My husband and I got very sick eating at the buffet the FIRST NIGHT The food was ICE COLD AND I'M not talking about the ice cream. Watered down drinks. Enough of the bad some of the workers went out of their way to go above an beyond to help you. Thanks so much Eddie and Duran!! You deserve a HUGE raise

Stayed 7 nights in Oct 2024

8/10 Good

Charles Aurentz

23 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2024

10/10 Excellent

Sarel

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great place

Stayed 6 nights in Sep 2024

4/10 Poor

Jay Connor

Travelled with partner

16 Oct 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

First off, you’ll get locked out of your room at least 2 times within 4 days. Our keys stopped working twice and they blamed it on the magnet even though we did not keep the key anywhere near something that would damage it. Second, don’t go to the spa if you only speak English. The staff did not understand me and could not explain the process to me. I ended up leaving out of confusion and frustration. Third, DO NOT agree to a sales pitch. They will not tell you about the 90 minute presentation until it’s too late to back out. They sell it to you with a free breakfast at the 5 diamond resort next door. The breakfast was worse than the one at our resort by a long shot. The free gift was the trip to the spa (and you can read how that turned out for us). Fourth complaint, do not listen to the dress code that they say they have. They do not enforce it. When I asked if they enforced it, they said “not really”. So we sat at a “5 star” restaurant and I got to stare at peoples feet and no sleeved arms while I’m sitting there sweating in pants and a long shirt. Bars do not open at 10 more like 10:30-11:00. If it rains during the day there is basically nothing to do. Staff was not very engaging for most of the trip other than the events people but even they didn’t seem into it for most activities. Our server at the seafood restaurant helped us out with something and we were so glad to have good service that we tipped her $30. Airport has better shops than the resort. I could keep going

Stayed 5 nights in Oct 2024

8/10 Good

Patrick

Travelled with group

15 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good stay. We moved here after staying in an awful hotel nearby that we had to get out of. This place did the job. It is a huge complex, maybe a little bit dated, but good.

Stayed 2 nights in Sep 2024

10/10 Excellent

Hashem Hashem

14 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Its very nice short vacation for 5 days

Stayed 5 nights in Oct 2024

4/10 Poor

Fabiana, Marlboro

Travelled with partner

10 Oct 2024

Disliked: Cleanliness, property conditions & facilities

Please understand Inhave never written a review before but feel the need to give you the heads up. I’ve been to Mexico 6 times and I was extremely disappointed. This is a 3 star resort far from 4-5 stars. Food is the same all the time, Brazilian restaurant not worth it to go. Pool had constant dirt, lime wedges, bugs and we even found a hair extension. It was dirty every day. The drinks are so watered down that I, a rare drinker who had at least 4 drinks had zero effect on me. Other visitors expected a nicer resort that was a little high end we’re just as disappointed. If you don’t believe me, go and you’ll see how dated, dirty, low quality food. They never stop reminding you, waves is the lowest of the rest of the hotels. Try one of the RIU’s they’re great. Will never stay at a Iberostar hotel. I expected more than they cared to deliver.

Stayed 8 nights in Oct 2024

6/10 Okay

Shohina

Travelled with family

5 Oct 2024

Liked: Staff & service

Disliked: Cleanliness

#1 roaches in room. A lot of large cockroaches and spiders. #2 the first day we arrived they tried to push and sell their memrships. #3 same fast food everyday #4 the shows are NOT interestong and cheap quality. #5 the beach was OK. BUT THE OCEAN WAS DANGEROUS with strong waves. We were not able to enjoy ocean and beach with kids because it was dangerous.

Stayed 5 nights in Sep 2024

10/10 Excellent

Srinivasa Vara Prasad

Travelled with family

28 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good one

Stayed 3 nights in Sep 2024

6/10 Okay

Bryan

25 Sept 2024

Stayed 5 nights in Aug 2024

8/10 Good

Roberto, Lancaster

Travelled with family, Travelled with family and small children, Travelled with partner

24 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautifully resort beach and pool side was clean and very comfortable. Only cons I’d say wish the transportation around the resort came around a bit faster most of the visit we had to walk a lot whether if it was to eat breakfast in the morning or for dinner. Also would be nice if there was a schedule of which restaurants were open and not maybe in the lobby or something.

Stayed 5 nights in Sep 2024

6/10 Okay

Ki Boum

17 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

I wouldn’t recommend this place. Mediocre food and a bad customer service experience.

Stayed 4 nights in Sep 2024

10/10 Excellent

Phylicia

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Sep 2024

8/10 Good

Pinky

29 Aug 2024

Liked: Cleanliness, staff & service

My room have cockroach inside

Stayed 5 nights in Aug 2024

4/10 Poor

Marsha, Brooklyn

Travelled with family, Travelled with family and small children

29 Aug 2024

Liked: Cleanliness

Time for dining time was limited and after a certain time the transportation is over making you have to walk far distances

Stayed 4 nights in Aug 2024

6/10 Okay

Eva

Travelled with family

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food is horrible, everything else ok..staff amazing

Stayed 4 nights in Aug 2024

6/10 Okay

Marlica

26 Aug 2024

Liked: Staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with family and small children

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was great... So many things to do the food was great and perfect for my 2yr old.

Stayed 3 nights in Aug 2024

8/10 Good

Rebecca

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall great stay

our stay at Del Mar was great, lots of activities for young and older. Beach was nice except for the seaweed. Food was awesome at the buffet but I felt the Italian and Mexican restaurants were mediocre. Everyone was super friendly and helpful with anything we needed. Our only complaint was the beds were very uncomfortable..too hard. The last 2 nights I slept on the couch

Stayed 4 nights in Jul 2024

Iberostar Waves Paraíso del Mar - All Inclusive

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Photo gallery for Iberostar Waves Paraíso del Mar - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Junior Suite, Oceanfront (Beach Access)

Junior Suite, Oceanfront (Beach Access)

View all photos for Junior Suite, Poolside

Junior Suite, Poolside

View all photos for Premium Room

Premium Room

View all photos for Premium Room, Poolside

Premium Room, Poolside

View all photos for Last room available

Last room available

View all photos for Junior Suite, Poolside

Junior Suite, Poolside

View all photos for Premium Room

Premium Room

View all photos for Premium Room, Accessible

Premium Room, Accessible

View all photos for Premium Room (Tropical View)

Premium Room (Tropical View)

View all photos for Premium Room (Tropical View)

Premium Room (Tropical View)

View all photos for Junior Suite, Oceanfront (Beach Access)

Junior Suite, Oceanfront (Beach Access)

View all photos for Premium Room, Accessible

Premium Room, Accessible

View all photos for Premium Room (Pure Wellness)

Premium Room (Pure Wellness)

View all photos for Premium Room (PROMO)

Premium Room (PROMO)

View all photos for Premium Room (Pure Wellness)

Premium Room (Pure Wellness)

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

View all photos for Last room available

Last room available

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

View all photos for Premium Room (PROMO)

Premium Room (PROMO)

View all photos for Premium Room, Poolside

Premium Room, Poolside

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About this property

Iberostar Waves Paraíso del Mar - All Inclusive

All-inclusive details

Gratuities and taxes

Activities and facilities/equipment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions