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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Aerial view
Interior entrance
Exterior
Poolside bar
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xenses Park
    ‪15 min walk‬
  • Cenote Santa Cruz
    ‪16 min walk‬
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1991 out of 3981 reviews
Rating 8 - Good. 930 out of 3981 reviews
Rating 6 - Okay. 539 out of 3981 reviews
Rating 4 - Poor. 284 out of 3981 reviews
Rating 2 - Terrible. 237 out of 3981 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 8 nights in Oct 2024

10/10 Excellent

Juan Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in Occidental was awesome. The staff were friendly and attentive. The best part was seeing the wildlife walking through around the property. The monkeys roaming around outside our balcony during our stay was a great treat. The food was great. We enjoyed the buffet by the beach more so than the main buffet inside the hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

Aracelis

Stayed 9 nights in Oct 2024

4/10 Poor

Natalia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a beautiful resort, but it lacked entertainment. The food was not good. It was not authentic, not enough variety, and the quality was low. The restaurant staff were very rude
Stayed 8 nights in Nov 2024

8/10 Good

Dante

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were clean & well maintained. The resort was a little too big for my liking, beach was 3/8 mile to beach area from room. The resort does not have long beach access, very limited to a cove area which is very nice but you can not go on long walks down the beach. Food was also a little on the bland side compared to many other resorts I’ve been to in Riviera Maya.Overall give this resort a 7 out of 10.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rocio

I love this place
Stayed 4 nights in Nov 2024

10/10 Excellent

Esther R, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely stunning! It was my first visit here with my daughter and we both truly enjoyed it! We had an Expedia lounge at the bottom of building with coffee and cookies. The natural wildlife is amazing as well monkeys visited us every morning. We will be returning for sure and this time taking my son.
Stayed 7 nights in Nov 2024

8/10 Good

NORMA, Elm Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

SpicyHabanero700

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area, the natural animals , the high roofs and ceilings of the lobby and eating areas, the pools and the people working around here are great
Stayed 7 nights in Nov 2024

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel is very helpful
Stayed 7 nights in Nov 2024

8/10 Good

Sheila M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio un espectáculo de de hotel!
Stayed 7 nights in Nov 2024

10/10 Excellent

Hernán, Lawrenceville

Stayed 4 nights in Oct 2024

8/10 Good

Veronica

Travelled with family and small children
Very good resort, and clean definitely needs work in the restrooms none of the sinks work no soap
Stayed 7 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Beach area beautiful Lack of benches on trails no chairs around pool areas that would be more accomidating for older adults poor signage
Stayed 5 nights in Nov 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Nov 2024

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service
The rooms were dirty, one room the floor bathroom was wet when we came in the first time , the reason was because the faucet pipe was broken, it took two days to get if fixed , when they did they left all the water to ran into the room , my suitcase was all wet, they we’re my shoes, sandals, jeans and again left the room all wet, I spent one of my vacations day talking with supervisor managers because they said they were full of capacity that i needed to wait. Bathrooms are horrible I took pictures of the mirrors you can’t even see on them due to the black spots on them. Out of my 3 days vacations I was able to kind of enjoy 1 the other two trying to get my issues solved
Stayed 4 nights in Nov 2024

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Run down. Agressive Timeshare sales staff posted at entrance of my building posing as "concierge."
Stayed 6 nights in Nov 2024

10/10 Excellent

Kenneth I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel espectacular las playas las picinas las opciones de comida muy buenas.. pero note que soy alérgico a los mariscos y to lo trataban igual en algunas ocaciones.
Stayed 3 nights in Nov 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 7 nights in Nov 2024

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of this property were so unique and incredible! Lush jungle filled with wildlife including monkeys and big beautiful butterflies. Food was solid, and loved having the cove to swim and snorkel. We'll go back!
Stayed 6 nights in Nov 2024

10/10 Excellent

Aivaras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Nov 2024

10/10 Excellent

Maria Emilia Gomes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous properlty in the middle of the jungle.
Stayed 7 nights in Nov 2024

10/10 Excellent

Fanny

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 7. 3 different rooms. We arrived at 7 pm (1 hr away frm cancun airport). Beautiful resort btw. check-in was quick & easy. They couldn't accommodate the rooms next of each other assuming because first come first serve. No biggie thou. Didnt get a resort tour upon arrival because the expedia person had left already. But I was informed we were VIP because of our expedia status but didnt see any benefits. Besides getting 1 extra a la carte dinner reservation. They give u certain amount of ala carte dinner reservation based on how many nights u stay. For us it was 4 nights so we got 3 reservations. Without VIP status its 2. Food was yummy so yummy i came back 3 lbs heavier lol 0 complains on food. The main buffet had some amazing black beans. For dinner u do have to wear long pants & sleeves for men. They have very nice dinner settings. Perfect for date night. Favorite ala carte restaurant was pescador .The oriental was good as well, try the tempura dessert it comes with a small fire show. Cappuccino machine at the buffet fabulous available at all times. The entertainment shows at night move between the theater area to the conference area without notice so gotta be paying attention. Shows were entertaining. The club & sports bar are a good chillin spot but adults only. The views here r just breathtaking. The natural pool behind the beach buffet is just jaw dropping. There's alot of wildlife. The beach here is private its like man made. No access to the public beach
Stayed 4 nights in Nov 2024