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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

2 outdoor pools, pool umbrellas
Front of property
Privilege Junior Suite Adults Only | Garden view
Minibar, in-room safe, desk, blackout curtains
Privilege Junior Suite Adults Only | Minibar, in-room safe, desk, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout curtains

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe Sea View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout curtains

Privilege Honeymoon Junior Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, body treatments or hydrotherapy at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the beach and the location
  • 12 minutes by car from Quinta Avenida and 13 minutes from Maroma Beach
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

La Hacienda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Charro – This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Yookoso – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Blue Moon – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1114 out of 1845 reviews
Rating 8 - Good. 429 out of 1845 reviews
Rating 6 - Okay. 173 out of 1845 reviews
Rating 4 - Poor. 60 out of 1845 reviews
Rating 2 - Terrible. 69 out of 1845 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANTHONY

Stayed 5 nights in Aug 2024

10/10 Excellent

Catina, Baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The only issue we had was that the AC was way too cold but that could have been user error. We got the Privilege package and the perks with that were worth the extra money. Our butler, David was awesome! He took care of all our needs.
Stayed 4 nights in Jan 2025

10/10 Excellent

Elisabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience team at this resort were AMAZING. Kenddell, Carlos, Oswyn, and Victor were so much fun to get to know and was always making sure that our group was well taken care of. The team is always full of energy. There is always something fun to do here. Could not recommend more!!
Stayed 6 nights in Jan 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort & friendly staff
Stayed 6 nights in Jan 2025

10/10 Excellent

Le'Saint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and amazing staff. Would come back!!
Stayed 5 nights in Dec 2024

8/10 Good

Shaila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Melissa Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a good resort. Loved the bali beds in the privilege area. The food and drinks were only ok. Wasn't wowed by it and wouldn't choose to come back. Decent price though for the experience provided. Amazing staff, very accommodating. Beach was very clean. Grounds of resort were well maintained.
Stayed 9 nights in Dec 2024

4/10 Poor

Rocio

Disliked: Staff & service, amenities, property conditions & facilities
Not good
Stayed 4 nights in Dec 2024

10/10 Excellent

Eric Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the entire experience. Staff went out of their way to accommodate us at every level.
Stayed 8 nights in Oct 2024

10/10 Excellent

Ahmad

Stayed 6 nights in Dec 2024

8/10 Good

David

Stayed 7 nights in Oct 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and lots of things to do. Food was very good for a resort. Pools were decent , but a little on the cold side. Didnt really care for the privilege club stuff, and the different tiers of membership etc.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Dec 2024

10/10 Excellent

Alana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hubby and I had an amazing honeymoon at this resort. Shoutout to all the amazing staff that went above and beyond to make our time there so friendly and enjoyable - Manuel the bartender, experience team members Viri, Carlos, and especially Kenddell, whose energy and kindness did not go unnoticed. He is one of a kind. So many fun activities at the resort - crafts, games, aquafit, kayak tours…We were never bored. Restaurants and serving staff were great and there was decent variety. Plus- we didn’t get sick from the food at all here! Would definitely stay here again and recommend to others!
Stayed 7 nights in Dec 2024

10/10 Excellent

Makayla

Stayed 3 nights in Jan 2025

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service
My first time so nothing to compare. It was very nice the staff were great
Stayed 6 nights in Dec 2024

10/10 Excellent

Jaroslaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good entertainment around the pool and in the lobby. Great staff , good food. Entrance to the Sea. Two big clean pools.
Stayed 6 nights in Dec 2024

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
It's only 20mins to PDC but it's $60 roundtrip from the hotel. The taxi's have a horrible monopoly. The hotel itself- it's time for a reno. The grounds have no drainage so during a heavy rain, water on the walking paths can be ankle deep or higher. This hotel seems to be going through an identity crisis. It's like it wants to be "higher end" but it lacks the staff and amenities to achieve that. The check-in process was/is unnecessarily long and ill-staffed for the numbers they deal with. If you're not VIP (Prestige Club), good luck getting the front staff's attention. In most AI's, the buffet is awful and the a la cartes are great. At this hotel, it's the opposite- the buffet is great- something for everyone, fresh and tasty! The a la cartes were awful. There were 2 staff that stood out- Kenddell and Viridiana- they save this place! I hope they get to read these and know what a difference they make to people's vacations.
Stayed 7 nights in Dec 2024

10/10 Excellent

MICHAEL

Stayed 4 nights in Dec 2024

8/10 Good

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was good. The food can definitely be better. They need a good pastry chef…. we did not have a single good dessert during our stay. Kendall was an amazing entertainer for the poolside audience. I also think the beach could be better. It doesn’t have direct access it’s blocked off by a fence and it was very dirty. Would we come back? no, but it was a nice vacation overall.
Stayed 4 nights in Dec 2024

8/10 Good

Jamelia Jasmine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I signed a form for the free bottle of wine, never received it. I saw that in a few other reviews. There are not much options to eat on the resort. The buffet is not that tasty except for breakfast. Lunch and dinner go off the resort or hope that you find a reservation for one of the restaurants. The restaurant next to the buffet the food portions are basically non-existent i wish I can include a picture . It's a thin piece of meat and a scoop of potatoes. The staff is nice . Bring straws or a cup if needed as they don't have, which is most places. We were able to schedule transportation off the resort very easily. Our main thing was the food and sometimes limited options at night
Stayed 4 nights in Dec 2024

10/10 Excellent

John, fort wayne

Stayed 4 nights in Dec 2024

8/10 Good

Alan Wesley

Stayed 7 nights in Dec 2024

8/10 Good

Kiandokht

Liked: Cleanliness, staff & service
Not enough entertainment!
Stayed 7 nights in Dec 2024

10/10 Excellent

Ye

Stayed 4 nights in Dec 2024