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Ocean Maya Royale All Inclusive Adults Only

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ocean Maya Royale All Inclusive Adults Only

Outdoor wedding area
2 outdoor pools, pool umbrellas
Aerial view
Privilege Junior Suite Adults Only | Garden view
On the beach, white sand, beach massages

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    6 min drive
  • Gran Coyote Golf
    7 min drive
  • Maroma Beach
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    43 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout curtains

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Sea View

Beach/ocean view

Deluxe Room Sea View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Beach/ocean view

Maya Superior Deluxe Sea View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout curtains

Privilege Honeymoon Junior Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale All Inclusive Adults Only

Adults-only beachfront property
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale All Inclusive Adults Only's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale All Inclusive Adults Only's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body scrubs, body treatments or massages at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 13 minutes by car from Maroma Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Some rates at Ocean Maya Royale All Inclusive Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Ocean Maya Royale All Inclusive Adults Only. Self parking is free.

This 4.5-star Playa del Carmen property is smoke free.

La Hacienda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Charro – This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Yookoso – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Blue Moon – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Ocean Maya Royale All Inclusive Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale All Inclusive Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale All Inclusive Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 893 out of 1497 reviews" "
Rating 8 - Good. 353 out of 1497 reviews" "
Rating 6 - Okay. 140 out of 1497 reviews" "
Rating 4 - Poor. 56 out of 1497 reviews" "
Rating 2 - Terrible. 55 out of 1497 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Karen

Travelled with partner
Disliked: Staff & service, amenities
We booked this to celebrate both of our birthdays and we wanted to have an entire week of relaxing at a nice beach but it turned out to be the worst experience ever for us. On the second day of staying at the resort, my partner got food poisoning from the food there, he was constantly vomiting and had to stay in bed for a full day being sick. Then a day later I got food poisoning too and same as my partner, I was throwing up and couldn’t eat anything for several days. My belly was bloated all the time and felt terrible. We paid a more for ‘privilege’ services and just the night that my partner got sick, we booked dinner at the privilege steakhouse, the steak looked grey and pale. We both had a bite and we had no idea what it tasted like but it wasn’t beef for sure. We couldn’t eat it. We had a butler and one day we left the Do not disturb sign or our door and the butler had the brilliant idea of giving us a ‘surprise’ which none of us asked for and went into our room, completely ignoring the Do not disturb sign, this was completely a violation of privacy! Also just a warning for anyone who wants to take the Resort’s Free Shuttle to Playa del Carmen Free tequila tasting. You will have to attend a 45mins Silver Jewelry presentation but they won’t mention that to you. Very Dishonest. We asked for a refund but the Resort won’t take responsibility for anything. We recommend you use your money somewhere else. Don’t waste it here.
Stayed 7 nights in Aug 2024

10/10 Excellent

Susie Matos, Malden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were outstanding! There were very helpful and extremely supportive. I would definitely go back to that resort again . I had a great experience and I highly recommend it!
Stayed 7 nights in Aug 2024

8/10 Good

Karen Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and beach were beautiful. The room was comfortable. We liked how they had pool/beach areas divided for party or calm spaces. It was just the right size - a quick walk to get anywhere without feeling like you were cramped in with other guests. The staff were very nice, welcoming, and helpful. The food and drinks were good - the best meals were at the French and Italian restaurants. The only issue we had was when our airport transfer couldn’t come up the drive due to a bus stuck in the way and the hotel staff wouldn’t ride us down there on a golf cart. We had to pay for a taxi to the end of the drive! I’d still go back.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zury at mikes coffee shop was one of the best staff there. She made my coffee as I wanted and I never had to repeat she always had it perfect! Thank you Zury ♥️
Stayed 4 nights in Aug 2024

10/10 Excellent

rita p

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y los muchachos del entretenimiento A1 !!
Stayed 6 nights in Aug 2024

6/10 Okay

Marissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pros: nice pool and beach areas. Activity/entertainment staff was great and made the trip very fun. Rooms were clean and staff did a great job refreshing them daily. Cons: guest services staff was not helpful and we encountered multiple issues on the trip (key cards not working, reservations, power outage). One staff member would say one thing and then someone else would say another and it became very frustrating. There’s not many restaurant options and the food was decent but not outstanding. We were served raw chicken one night and that was very upsetting. Overall nothing ruined our trip but we did have a few annoying encounters I wish could’ve been avoided or handled much more professionally.
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!!! Good food. Great beach
Stayed 9 nights in Aug 2024

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Entertainment team members were wonderful! Recommend this resort.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jeaninne K

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean Maya is a lovely resort with gracious and attentive staff. Activities going on each day and evening. The rooms are spacious and well appointed in buildings of 8 units each. The grounds are beautifully manicured with several spots to take great photos. The restaurants offer nice selections. Bartenders pour a great drink and generously filled my yeti. The massages are superior and worth every penny!!!!! I will definitely return. Enjoy!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Freddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Fun pool events with prizes. Great food. I’ll definitely return.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 11th time returning to this hotel. Still I cant find a single fault. The rooms are clean and spacious and are maintained very well. I loved all the restaurants, thought the food was amazing, I’d like to make a specific mention of Octavio in La hacienda buffet restaurant, always so friendly and helpful. I thought the entertainment staff work tirelessly to provide a great time for everyone thank you so much to Vierly, gracia and Moses for all your effort. The staff in this hotel are incredible and cannot do enough for you. I had many great laughs with eber, Jony Diego, Miguel and Andres at the pool bar. At the lobby bar it was the same fun and welcoming atmosphere with Yovannetti, Ana, Jorge, Jesus, Octavio, and manuel. I also really enjoyed the sports bar and talking with Cristobal. From the moment I walked into the hotel to the moment I left I was made to feel at ease and again had another amazing stay. I’d also like to mention the staff at reception Carolina, Maritza, Mario, Daniel and Arturo who are so incredibly helpful. Finally I’d like to mention the bar management, ayusi and Rodrigo, they were also so welcoming with me and always stopped to say hello and asked if I needed anything. Thank you to all of you for making my trip another one to Remember, I can’t wait to return.
Stayed 1 night in Aug 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice !!
Hotel was great , not too small yet not too large - food was fine and resort was very pretty and clean - employees were friendly - 2 things we can say on a bit so great bite was The Voice game show was a bit lame and nightlife ( dance / DJ) ended early like around 11 pm - otherwise other shows great especially the Mexican one and we Wouid for sure come back - Foam pool party was our FAVORITE day !
Stayed 6 nights in Aug 2024

10/10 Excellent

Fernando Miramontes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Excellent resort
Stayed 4 nights in Aug 2024

10/10 Excellent

Alixandra Logan and Aidan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time at this resort for our week-long vacation. We got the basic package but since we booked through Expedia, we also got some privilege perks like a welcome bottle of wine, 24/7 room service and the ability to book reservations at restaurants on the app. The resort has 8 bedroom villas along the property rather than one big hotel which was really lovely. The two pools (party and quiet) are still close to each other and are right on the beach. There's also lots of seating on the beach with chairs and hammocks. The staff here are unmatched! Highly recommend.
Stayed 7 nights in Aug 2024

10/10 Excellent

Isaias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and good staff thank you.
Stayed 7 nights in Aug 2024

10/10 Excellent

John, Mandan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Daisy Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

LETICIA LOPEZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we had an amazing stay, everyone is so kind and welcoming
Stayed 3 nights in Aug 2024

6/10 Okay

Christopher

Needs a lot of dates in the property
Stayed 5 nights in Aug 2024

10/10 Excellent

Kristiann

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience for my husband and myself. Food was excellent and staff was friendly!
Stayed 4 nights in Aug 2024

10/10 Excellent

lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful
Stayed 4 nights in Aug 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 cant soeak higher of our experience
Stayed 5 nights in Aug 2024

10/10 Excellent

Bond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The entire staff was nice and friendly. Cant remember all their names but Alberto and Paula from the Elements were awesome.
Stayed 8 nights in Aug 2024