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Ocean Riviera Paradise All Inclusive

5.0 star property

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View from property
10 bars/lounges, 4 swim-up bars, 5 poolside bars
Free minibar, in-room safe, desk, free WiFi
On the beach, beach volleyball
Eden Master Suite | Free minibar, in-room safe, desk, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Parking included
  • Housekeeping
  • Room service

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ā€Ŗ9 min walkā€¬
  • Gran Coyote Golf
    ā€Ŗ4 min driveā€¬
  • El CamaleĆ³n Mayakoba Golf Course
    ā€Ŗ6 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ46 min driveā€¬

Room options

View all photos for Suite (Eden Master Suite Rooftop)

Suite (Eden Master Suite Rooftop) | Free minibar, in-room safe, desk, free WiFi

Suite (Eden Master Suite Rooftop)

  • 186 sq m
  • Ocean view
  • Sleeps 3

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP | Free minibar, in-room safe, desk, free WiFi

PRIVILEGE JUNIOR SUITE SWIM UP

  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Garden view

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Garden view

  • 57 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View | Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Garden View

  • 57 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

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PRIVILEGE MASTER SUITE SWIM UP

  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

  • 57 sq m
  • Sleeps 4

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite with Jacuzzi

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Rooftop

View from room

Privilege Junior Suite Rooftop

  • 135 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Eden Junior Suite Rooftop)

Free minibar, in-room safe, desk, free WiFi

Junior Suite (Eden Junior Suite Rooftop)

  • 135.0 sq m
  • Sleeps 3

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Swim Up

Eden Junior Suite Swim Up | View from room

Eden Junior Suite Swim Up

  • 57 sq m
  • Sleeps 3

View all photos for Eden Junior Suite Pool View

Eden Junior Suite Pool View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Pool View

  • 57 sq m
  • Sleeps 4

View all photos for Eden Master Suite

Eden Master Suite | Free minibar, in-room safe, desk, free WiFi

Eden Master Suite

  • 116 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Rooftop Ocean View

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Ocean View

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Ocean View

  • 57 sq m
  • Ocean view
  • Sleeps 4

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Standard

Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

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  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (3552)
The price is CHFĀ 278
for 1 room
includes taxes & fees
25 Mar - 26 Mar
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About this property

Ocean Riviera Paradise All Inclusive

Luxury property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa Xcalacoco. You'll find features such as free WiFi in public areas and free self-parking, plus 5 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Blue Moon, one of the property's 11 restaurants and 10 bars/lounges
  • Splash around at the free water park or swim in the 5 outdoor pools
  • Treat yourself to massages, manicures and pedicures or body treatments at Despacio
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 3 outdoor tennis courts, a 24-hour gym and basketball
  • Guests have great things to say about the location and the pool
  • 15 minutes by car from Playa del Carmen Main Beach and 6 minutes from El CamaleĆ³n Mayakoba Golf Course
Some rates at Ocean Riviera Paradise All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness centre are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

Blue Moon ā€“ This restaurant specialises in international cuisine and only serves dinner.
Amaranto ā€“ Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Villamarina ā€“ This restaurant specialises in international cuisine and serves breakfast, lunch and light fare. A children's menu is available. Open daily.
Ruta 66 ā€“ This coffee shop specialises in American cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.
La Locanda ā€“ This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Ocean Riviera Paradise All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Biosphere ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Villamarina

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Magnifying mirror

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 919 out of 1862 reviews
Rating 8 - Good. 472 out of 1862 reviews
Rating 6 - Okay. 247 out of 1862 reviews
Rating 4 - Poor. 112 out of 1862 reviews
Rating 2 - Terrible. 112 out of 1862 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mara was great
Stayed 3 nights in Dec 2024

6/10 Okay

Alana

Travelled with partner
I was so disappointed after a meeting with a sales rep names Ana on Dec 6 during our tour. She was extremely rude and disrespectful to my husband and I after I took a little took long in the washroom. The way she spoke to us was completely unacceptable and Iā€™ve never experienced anything like that in my entire life. We took Time out of our vacation learn more about the property and weā€™re berated for not following her schedule due to a simple bathroom break. Shame
Stayed 3 nights in Dec 2024

10/10 Excellent

James Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mikes coffee was a highlight for us and the night time entertainment shows. Loved our stay, everything was fantastic.
Stayed 7 nights in Nov 2024

8/10 Good

olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just came back on December 7th. We were really happy overall! For the price we paid, this was an amazing vacation! The staff tries hard to accommodate and please us! Front desk was great and responsive. The rooms are a bit outdated and older yes. But clean and very reasonable for the price you pay. The one thing that really shocked me was all the complaints about the food? We loved the food and we are pretty picky and like to eat healthier options. I feel like ocean riviera has provided great variety of options for everyone. We liked the taste and cooking of the chefs. The restaurants were mostly amazing! Sakura was great, Blue moon French was to die for! We want to mention Javier the waiter. He was outstanding and so sweet! Very professional! Steakhouse was okay. We went to the Italian twice! Gorgeous outdoor patio. Zumelya and Miguel-favorite waiters! Great service! Buffet had a good variety of food everyday for lunch and breakfast. The staff always tried to book us reservations for the restaurants for the next day so we always had a dinner reservation for a restaurant rather than going to the buffet. The property is beautiful! Palms and nature along the paved paths. We walked a lot because it's so pretty. Arturo was hilarious at the pool! He made sure everyone had fun. He was so energetic and funny. The beach was beautiful. Some cons: The guy at the smoothie place was rude and didn't want to work. Also at night Eden was pretty noisy till 1 am.
Stayed 6 nights in Dec 2024

8/10 Good

Stephanie M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and beautiful stay. Staff was extremely nice and helpful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Perla M Perez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time at this resort and I was very pleased with everything.
Stayed 4 nights in Dec 2024

8/10 Good

Evan

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

LUZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort!!! This is my 2nd time coming and i love it!! Always recommend friends and family. The food is great, lots of options. Love the night events and the restaurant are so good too. All the staff is friendly and nice and very accommodating
Stayed 4 nights in Dec 2024

10/10 Excellent

ITZIA XHUNELLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Nov 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay at Ocean Riveira Paradise. The property was clean and well kept and the staff were friendly and helpful. We really enjoyed the oppotunity to interact with all the different animals that share the property. The variety of restaurants available made sure we didnt ever get bored of the food options. - There were a few minor inconveniences (A/C in our room rattled, beds were too soft, in room safe didnt work) but none of them were a big enough issue to be of concern. - I would stay at this resort again.
Stayed 8 nights in Nov 2024

10/10 Excellent

Anna

Stayed 3 nights in Nov 2024

6/10 Okay

Cmong

Liked: Cleanliness, property conditions & facilities
Overall beautiful resort for the money you pay for. Only con was that the sidewalks were not leveled so watch your steps.
Stayed 5 nights in Nov 2024

8/10 Good

Domenic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
At this price point itā€™s pretty good. The main buffet was ok considering they are feeding thousands of people. In breakfast sometimes hard just to get a coffee or bacon. Thereā€™s a margarita Mexican restaurant where they wonā€™t sit you as a bit group unless youā€™re ā€œpriveledgeā€ even when the restaurant is empty. The bowling alley was really fun but two of six lanes were broken so always a wait. Night time entertainment was ok. Mold is clearly an issue, lots of black mold around the property. Our room was musty but after calling front desk they brought up a dehumidifier that helped. Always pretty easy to find chairs and pools were never too busy. Beach and pool there were nice although vendors were walking up, I got asked if I wanted vapes or a massage maybe a hundred times. The ocean is pretty rocky if you go in. Saw monkeys, coatis, and deer around the property. Very nice overall for the price point, would recommend
Stayed 7 nights in Nov 2024

10/10 Excellent

Stephen Charles, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants, service and entertainment. Nice beach area and beach volleyball.
Stayed 8 nights in Nov 2024

8/10 Good

Hui Mei

Stayed 4 nights in Nov 2024

6/10 Okay

Andrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very expensive resort but the money is not worth the service you pay for, very old rooms, the sink did not let water through, water was dripping from the ceiling in the toilet, the beach is terrible, since there is no beach at all, it is a very small strip allocated for the beach, the food was a three, the territory of the resort itself is very small, it was very boring
Stayed 7 nights in Nov 2024

6/10 Okay

Sariya

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very kind however the property needs updating, poor dining experience for large groups. Reservation process was not smooth. Breakfast was the best! Not enough entertainment.
Stayed 6 nights in Nov 2024

6/10 Okay

Karen

Travelled with partner
Liked: Amenities
Disliked: Staff & service
What i liked: beautiful construction, scenery, and layout, along with shuttle that rounds the resort What I didnā€™t like: small beach area, small and cramped elevators, staff always talks about earning commission, beach water brown
Stayed 7 nights in Nov 2024

8/10 Good

Ronda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week here in a beachfront PRIVILAGE room. The room was beautiful, clean, and smelt wonderful. I know some reviews say thereā€™s a musty smell. We didnā€™t have that. Our butler Hugo went over and above. He was always in contact with us and made sure our stay was going wonderfully. The food at the resort was excellent. Pools were great. Beach was a bit small and uneven but it was still ok. My one BIG complaint was the staff who worked for the members presentation. They were horrible and very unprofessional. Thereā€™s not enough characters in this review to say exactly what happened but Angel basically lied to us to get us to do the presentation. And he fed off our kindness and guilt. Ana was just a rude person. When we said we were not interested in becoming members she accused us of wasting her time and stealing commission from her. We were never interested in this presentation and said it over and over again. The staff there needs to learn how to take no as no. I was appalled at how they treated us and am very angry that they stole this vacation time from us. H10 resorts really needs to talk to them and tell them they are way too agressive. I will be telling everyone I know about their horrible behaviour.
Stayed 7 nights in Nov 2024

10/10 Excellent

Mauricio, River Edge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Nov 2024

10/10 Excellent

Caylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely service and beautiful facility
Stayed 7 nights in Nov 2024

6/10 Okay

Leticia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Meena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Ocean Riviera Paradise and not the last. The food, especially the buffet and seafood restaurant, were excellent. The staff were very helpful and friendly. The rooms were clean and well maintained and the pool did not disappoint. Highly recommend this resort for an adults only experience in El Beso or for families!
Stayed 4 nights in Nov 2024

8/10 Good

Tavi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2024

6/10 Okay

Tavi

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Compared to all other resorts Iā€™ve stayed at staff was not meeting exceptional service Iā€™m used to while being in Mexico . Service and staff was ok. Did not make me and my group felt welcome like weā€™re use to