8/10 Good
Ronda
Travelled with group
30 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week here in a beachfront PRIVILAGE room. The room was beautiful, clean, and smelt wonderful. I know some reviews say thereās a musty smell. We didnāt have that. Our butler Hugo went over and above. He was always in contact with us and made sure our stay was going wonderfully. The food at the resort was excellent. Pools were great. Beach was a bit small and uneven but it was still ok.
My one BIG complaint was the staff who worked for the members presentation. They were horrible and very unprofessional. Thereās not enough characters in this review to say exactly what happened but Angel basically lied to us to get us to do the presentation. And he fed off our kindness and guilt. Ana was just a rude person. When we said we were not interested in becoming members she accused us of wasting her time and stealing commission from her. We were never interested in this presentation and said it over and over again. The staff there needs to learn how to take no as no. I was appalled at how they treated us and am very angry that they stole this vacation time from us. H10 resorts really needs to talk to them and tell them they are way too agressive. I will be telling everyone I know about their horrible behaviour.
Ronda
Stayed 7 nights in Nov 2024