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Platinum Yucatan Princess Adults Only

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Platinum Yucatan Princess Adults Only

View from property
Exterior detail
Aerial view
Aerial view
Free minibar, in-room safe, desk, blackout curtains

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Spa
    Spa

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    16 min walk
  • Gran Coyote Golf
    7 min drive
  • Punta Esmeralda Beach
    14 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    22 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout curtains

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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Exterior detail
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4.3 out of 5, Excellent, (2628)
The price is CHF 199
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includes taxes & fees
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About this property

Platinum Yucatan Princess Adults Only

Adults-only beachfront hotel with Access to hot tub
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Platinum Yucatan Princess Adults Only offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self-parking, plus 13 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, manicures and pedicures or facials at Princess Spa Platinum
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests love the restaurant and breakfast
  • 8 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Quinta Avenida
Platinum Yucatan Princess Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Platinum Yucatan Princess Adults Only offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this hotel measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bruschetta – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Rodeo Grill – This theme restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma – This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.
Asiatico – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Front desk staff will greet guests on arrival.
This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Platinum Yucatan Princess
Platinum Yucatan Princess Adults Only Hotel
Platinum Yucatan Princess Adults Only All inclusive
Paltinum Yucatan Princess Adults Only All Inclusive
Platinum Yucatan Princess Adults Only Playa del Carmen

Platinum Yucatan Princess Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1120 out of 2270 reviews" "
Rating 8 - Good. 575 out of 2270 reviews" "
Rating 6 - Okay. 302 out of 2270 reviews" "
Rating 4 - Poor. 146 out of 2270 reviews" "
Rating 2 - Terrible. 127 out of 2270 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
We were there while a hurricane was going to hit and all the employees were so well prepared. I loved it so much and will definitely be returning
Stayed 4 nights in Jul 2024

4/10 Poor

Amber

Liked: Cleanliness
Disliked: Staff & service
This property is not handicap accessible and is not disability friendly
Stayed 6 nights in Aug 2024

10/10 Excellent

Sarmad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Jul 2024

4/10 Poor

TRACIE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This last visit was our 6th time at PYP and has consistently been our favorite resort in Playa Del Carmen. We will NOT be returning however. The appalling behavior that is allowed by other guests and the lack of action by security lead to a frightening confrontation between myself (female, 110 lbs, 51 years old) and a young male guest nearly three times my size. This type of behavior is unacceptable and the resort took no action from the many complaints against this man from multiple guests. In ignoring the complaints, this behavior continued to the point of violent threats against myself and other guests in the same pool. PYP needs to retrain their security staff immediately.
Stayed 1 night in Jun 2024

8/10 Good

Pnina Liat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but food is mediocre. The hibachi was great although it was disappointing that they didn’t offer authentic Mexican cuisine. The room service menu was more like a glorified fast food menu with nothing but a burger, pizza, hot dog, fries and ham and cheese sandwich. I couldn’t even get a fruit plate or espresso sent to the room for breakfast, even though it’s available in each restaurant on the property. The restaurants are not all open at the same time. One or two are bound to be closed & after 10pm, you’re stuck with fast food options on the room service menu or at the bar. The beach is amazing but watch for the mapachi (Mexican raccoons). They’re adorable but also get into your bags if they smell food. Then there’s the beach security who takes his job of segregating guests with a grey resort bracelet from those with a black bracelet (apparently VIP) very seriously. He literally made us gather our belongings and move farther down to where the chairs are hard plastic as opposed to the soft cushioned ones in the “VIP section”. I’ll also mention that we spent every day of our seven day stay laying on those comfy chairs until the very last day when we were suddenly informed that we were not permitted to utilize that section of the seating area. Overall it’s a nice resort. The all inclusive is a huge bonus despite the crappy room service and late night options. The staff are all super nice, with the exception of the 7th day beach patrol 🙄
Stayed 7 nights in Aug 2024

6/10 Okay

Dayton

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 6 nights in Aug 2024

8/10 Good

Wai Lok Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Raniya

Travelled with partner
Liked: Amenities, property conditions & facilities
This place was way way too quiet for an adult resort. And too strict with their dress code. Couldn’t take food outside their buffet to have a bite on the patio . Not a lot of smoking areas
Stayed 5 nights in Jun 2024

10/10 Excellent

Cara

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful. Need to improve the welfare of the natural habitat, especially the wildlife.
Stayed 6 nights in Aug 2024

8/10 Good

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was very rocky, which we didn't expect. There are many pools which we used during our stay.
Stayed 6 nights in Jul 2024

6/10 Okay

Alison

Travelled with family
It was okay. We got there and our ac didn’t work. We had to fight with them to get switched to a different room. Once we got to a different room, the ac was working but the shower was had very low water pressure compared to the other room. Food was alright, plates were kinda small. Cleaning ladies came in every day and made our bed for us and tidied up our room.
Stayed 5 nights in Aug 2024

4/10 Poor

Mirza Elda

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was decent, but the staff was TERRIBLE. The difference of how they treat Mexicans vs foreigners is APPALLING. My friends and I were mistreated in every restaurant and made to wait for almost an hour while foreigners sat, dined and left and we'd barely gotten drinks. The DJ they hired played the same 10 songs the entire time we were there (almost a week), and when we asked him to change it, he replied he was busy. The aircon was not properly maintained and smelled like mold and humidity everywhere you went. Snacks were limited in time and variety, very disappointing. Restaurant times were also limited and you had to be chasing the "right time" to eat, or you were out of options. Rescuable, some of the staff and the room were okay although the bathroom distribution was inconvenient. Would definitely never stay here again.
Stayed 3 nights in Aug 2024

6/10 Okay

Rick

Liked: Property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff . It was easy and simple to get around the property. The beach isn’t the cleanest but plenty of pools on the property. I would recommend .
Stayed 5 nights in Aug 2024

10/10 Excellent

Eddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and attentive to your needs. The food was delicious. There are many different forms of entertainment. Overall amazing place to stay, 10/10.
Stayed 5 nights in Aug 2024

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Julien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet and friendly resort. Beach area not the greatest! Water wasn’t swimmable due to algae.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 6 nights in Jul 2024

8/10 Good

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we really enjoyed our stay. It is a large spread out resort with varied activities, restaurants, pools, great beach, tennis courts (that are in good condition) and a nice well sized room. The service was great from every source of need. Very helpful. We asked to exchange one of our expeditions (knowing it was past cancellation requirements) and they accommodated us easily. We didn't get paid the difference but we weren't expecting that. The beach was our favorite. Nice huts to lay under and the seaweed was raked up every couple days. There is no getting around the seaweed and felt they did really try their best to keep it from being a nuisance. Our only complaint was the breakfast and lunch buffet. While they have a huge variety, it just got old. Most of the options are processed or have been used over and over so they have a bit of a stale component. It would be so nice if they added a sit down lunch and breakfast option. The options for the evening are excellent and we really enjoyed our dinners. We wouldn't go back just because we like to try new things but we do recommend this resort.
Stayed 7 nights in Aug 2024

6/10 Okay

Jose

Travelled with family
The only good experience we had at this property was provided by one person, Alfredo, one of the bellman. He was very nice and genuinely try his best to made us feel welcome.One thing we noticed is that the mayority of the staff, as soon as we spoke in spanish, were rude and treated us very different than guests that spoke other languages.Especially the front desk agents at our arrival. The bed was horrible, bowed in the middle. Pools close at 8pm (this is supposed ti be an adults only hotel) I can go on and on.
Stayed 4 nights in Aug 2024

6/10 Okay

Jason, Pearland

Travelled with partner
Stayed 5 nights in Aug 2024

6/10 Okay

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very beautiful resort, clean, and friendly staff. I buffet food is 6 out of 10. I was disappointed in the food quality, only have one beer selection. Also the restaurant are okay, certain items in the restaurant cost extra not included in a all inclusive resort, they have a restaurant called Sky, must pay for everything in the restaurant, kinda defeats the all inclusive resort. Thea shows are pretty good especially the Grease show, the pirates show not so much. Overall I would recommend staying here, but if you want more than look elsewhere.
Stayed 4 nights in Aug 2024

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What we did not like about this hotel was that the cleaners try to come clean your room well before the 12pm checkout time. We were still in the room at 11:30am and two different staff barged into our room. I also did not like how rude some of the concierge staff are when asking questions but also the ridiculous amount of money they charge for late checkout! It was about 200USD to check out at 2pm...crazy. They also don't do room decorations for birthdays like some other resorts do, which is a shame...
Stayed 7 nights in Aug 2024

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is overall friendly, the rooms are great we got a swim out room which was such a plus Great experience overall
Stayed 4 nights in Aug 2024