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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
Aerial view
8 bars/lounges, 2 poolside bars, beach bar
13 outdoor pools, pool umbrellas, pool loungers
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ā€Ŗ16 min walkā€¬
  • Gran Coyote Golf
    ā€Ŗ7 min driveā€¬
  • El CamaleĆ³n Mayakoba Golf Course
    ā€Ŗ8 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ42 min driveā€¬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout curtains

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self-parking, plus 13 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the hot tub
  • Treat yourself to deep-tissue massages, facials or aromatherapy at Princess Spa Platinum
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests love the breakfast and restaurant
  • 8 minutes by car from El CamaleĆ³n Mayakoba Golf Course and 12 minutes from Quinta Avenida
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this property measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Yucatan ā€“ This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bruschetta ā€“ This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Rodeo Grill ā€“ This theme restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma ā€“ This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.
Asiatico ā€“ This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Travelife ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1353 out of 2659 reviews
Rating 8 - Good. 683 out of 2659 reviews
Rating 6 - Okay. 328 out of 2659 reviews
Rating 4 - Poor. 155 out of 2659 reviews
Rating 2 - Terrible. 140 out of 2659 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zoraida, Anaheim

Stayed 6 nights in Nov 2024

8/10 Good

Melinda

Stayed 5 nights in Dec 2024

2/10 Terrible

Odessa Amanda

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not 4 star hotel as advertised. This property is very outdated. Beds and futons were broken. Also, the shower was leaking. Maintenance came, wiped the water and said everything is fine now lol smh. Weird stains on the walls. Forget about getting a beach towel. You have to contact front desk and wait forever. Never got one. Only 3 restaurants had good food. Drinks were made with bottom shelf liquor and artificial dyes, which was absolutely atrocious. There were flies around the food at the buffet restaurant. First time Iā€™ve encountered such a thing. Most of the staffā€™s were rude and showed lack of concern or interest in what we were bringing to their attention. Overall, this was a terrible 5 nights experience and the worse vacation Iā€™ve ever been on.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

christopher george, STEVENSVILLE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our second visit in 7 months, it definitely went downhill. AC was broken for hours. Was lied to several times about "testing" from the concierge, wait staff service was great as usual but the conditions of the resort have deteriorated badly. We loved our first trip. Did not enjoy this recent one
Stayed 8 nights in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has so much to offer for entertainment, you donā€™t have to leave the resort if you donā€™t want to. Always something fun to do.
Stayed 7 nights in Dec 2024

4/10 Poor

tamara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be redone. The bedroom furniture was outdated. Several pieces were broken and torn. The rug in our room was repulsive. Getting a beach towel was close to impossible. The restaurants were not open when they were suppose to be. The staff had no answers or solutions.
Stayed 3 nights in Dec 2024

6/10 Okay

Charlotte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was my third experience staying at a Princess Resort. While we have access to both the Sunset and Rivera side, the Yucatan was our preferred side as it was less crowded. Additionally, you don't need reservations for the a la carte restaurants.
Stayed 7 nights in Dec 2024

8/10 Good

Faiz, Calgary

Stayed 7 nights in Nov 2024

8/10 Good

Ricky

Stayed 9 nights in Nov 2024

10/10 Excellent

Kailey Carmen, Ottawa

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jane

Stayed 12 nights in Nov 2024

6/10 Okay

Alexander Bardales

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Grace

Stayed 1 night in Nov 2024

10/10 Excellent

Suzanne Kelly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great! The only thing we didnā€™t like was we were not notified that men require long pants and closed shoes in all the restaurants except the buffet. I did not see this anywhere in the website when I reviewed it before arriving either.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

KANANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly and accommodating. We went in December so it was quiet and no crowds, which was wonderful. And it was all adults only, so there was no kids running around, which is a plus!
Stayed 5 nights in Dec 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was better than expected! We went for relaxation purposes but Canā€™t wait to go again and see/do all the things we missed! Adding this as one of our GO TO stops for sure!
Stayed 4 nights in Dec 2024

4/10 Poor

George

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge service was typically rude and unhelpful when trying to solve any problem or even something simple as getting new beach towels. We used the same beach towels our entire stay, could not acquire new ones no matter what we did, it was rather displeasing and gross by the end of the trip. The food was far from satisfactory and took way too long to order anything at the dine in a la carte restaurants and the servers would limit your ordering. Portions were small and tried to be gourmet , but the food was usually cold by the time it came out. Ordering drinks was unpleasant as well. The servers would take forever to get anything let alone if you asked for anything other than tequila the servers were annoyed to have to go make a coffee or tea for my girlfriend. Beach area was small but nice to bask in the sun with plenty of shade if you need. Although the ocean bed was very rocky and uncomfortable and close to impossible to step foot out into the water for a swim. Would never stay here again, it's an overpriced and over rated resort.
Stayed 5 nights in Dec 2024

6/10 Okay

Ricardo, Dorado

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 5 night, I loved being in a Only Adult hotel for the quietness, minimalist facilities, very calm to be in a real noise free vacation, the food was great, even Iā€™m not fan for the buffet, I can say this was one of the best Iā€™m been with vegan options! The services was very good, the people service was great, the only comment I can express is the Concierge that was mediocre, when I request pool towels never came, they told me use the rooms towels, never again received it. My poor experience was the A/C that is controlled to 22c and NEVER sleep well, I told them 3 times and never help on this, I even sleep with no blankets because I felt warm. I could return this facility, but one of the main reason for vacation is to rest well, and no worries about feel bad when sleep, so I will not return because their people doesnā€™t want to help on this. I feel they donā€™t mind about the customer to have comfort on thereā€¦
Stayed 5 nights in Dec 2024

10/10 Excellent

Avery

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here. Would not hesitate to book again in the future.
Stayed 9 nights in Dec 2024

10/10 Excellent

Bianca Jamillet

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing staff and service super friendly staff
Stayed 5 nights in Dec 2024

6/10 Okay

William Leo

Travelled with family
Liked: Cleanliness
Friendly quiet hotel. Nice beach area.
Stayed 3 nights in Dec 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 10 nights in Dec 2024

10/10 Excellent

Igor

Stayed 7 nights in Dec 2024