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Playacar Palace All Inclusive

4.5 star property
VIP Access

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Photo gallery for Playacar Palace All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Lobby
Superior Walk Out Suite Ocean Front - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk
Superior Governor Suite Ocean View - King Size Bed | View from room
Superior Deluxe Ocean View - Kids & Teens Free | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

  • 49 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Free

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Walk Out Suite Ocean Front - Kids & Teens Free

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Governor Suite Ocean View - King Size Bed

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Partial Ocean View - Kids & Teens Free

  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 49 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1712)
The price is CHF 485
for 1 room
includes taxes & fees
25 Mar - 26 Mar
The Royal Haciendas All Inclusive

About this property

Playacar Palace All Inclusive

Luxury property on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.
Our customers tell us that they can't get enough of the helpful staff at Playacar Palace All Inclusive. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 3 restaurants, a swim-up bar and a poolside bar
  • Take a swim in the outdoor pool
  • Treat yourself to hot stone massages, hydrotherapy or body treatments at Awe Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the area's walkability
  • Steps from Playa del Carmen Maritime Terminal and 7 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive such as an outdoor pool and a children's pool.

Free breakfast is available daily. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

Guests are served a free full breakfast daily from 7 AM to 11:30 AM.
Playacar Palace All Inclusive has 3 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playacar Palace All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 49 per person (return)
  • Airport shuttle fee per child: USD 49 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Playacar Palace All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1000 reviews
Rating 8 - Good. 235 out of 1000 reviews
Rating 6 - Okay. 67 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience overall. Very courteous and attentive staff across the board. Jacuzzi in the room when in use leaked water on the floor Shower drain positioning on the floor doesn't seem to gather the water...leaves a puddle of water on the floor in which you end up standing. Some room for improvement, but great overall.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeongho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 4 nights in Nov 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is not new. It is however clean, beautiful, well located, has amazing food and the best customer service we have ever had!
Stayed 4 nights in Nov 2024

8/10 Good

Antoine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Stayed 3 nights in Nov 2024

8/10 Good

viviana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more food variety at buffet
Stayed 6 nights in Nov 2024

10/10 Excellent

Mathieu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was one of the best if not the best stay we had in an all inclusive resort. The staff in particular was amazingly devoted and friendly. This can't be understated. Best Hotel staff ever. We had a lot of fun with the multilingual pool staff, the restaurant staff was amazing running to fetch meals for our -spoiled- kids. We also appreciated being able to take the ferry and spending a day snorkeling at their sister hotel on Cozumel. The room was beautiful, clean and well-maintained, with plenty of complimentary drinks and snacks in the room. The food was excellent, but we wished the buffet had more local dishes. Here's the few points they could improve: 1-Include an airport shuttle. 2- Have more authentic Mexican (not texmex!) items at the buffet. 3- Lose the point system and the "this is not a timeshare" sales pitches on the first and last day. This puts your guest in a bad mood coming in and going out.
Stayed 3 nights in Nov 2024

2/10 Terrible

Nir, Palm Coast,

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel told me I have $120 credit when they arrived they told me I didn’t activate it. Also I fell in the hotel and hurt my back and nobody even called to check how I’m doing. Of course I’m going to have a lawsuit against the hotel I already been to the chiropractor here in Cancun, but this hotel The only thing they care it’s nickel and dime we pay good money for this hotel and they don’t take care of the customer. They just nickel and dime you.
Stayed 2 nights in Nov 2024

8/10 Good

Cameron

Stayed 5 nights in Oct 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent!! Loved the vibe and location.
Stayed 1 night in Nov 2024

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was friendly
Stayed 7 nights in Oct 2024

8/10 Good

Elva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super humid and our clothes was humid and smelly. Mattress was smelly too, very humid.
Stayed 6 nights in Oct 2024

10/10 Excellent

Joyce Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and will recommend it to others
Stayed 4 nights in Oct 2024

10/10 Excellent

Michelle Richardson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty much perfect at this resort. I only have one complaint the water pressure in the sink that is it. Otherwise, everything was great. I love this place. Totally recommend play a car palace.

8/10 Good

Danielle

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Nayeli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and pleasant place.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ekaterina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't our first time at the Palace Resorts and it definitely won't be our last. Everything - service, food, staff - at the hotel was amazing. We had such a lovely time here Strongly recommend.
Stayed 8 nights in Oct 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Kind of like being on a Cruise! Dining, activities, pools, bars galore!
Stayed 2 nights in Oct 2024

10/10 Excellent

Yasmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Breiddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 6 nights in Sep 2024

10/10 Excellent

Elo, houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David en el restaurante Silvia en el staff de la playa excelente servicio
Stayed 5 nights in Sep 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great attention. Great food and drinks. Short walk to 5th avenue.
Stayed 5 nights in Aug 2023

10/10 Excellent

David

Stayed 7 nights in Aug 2024

10/10 Excellent

Neira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, good food, nice pool the staff were amazing, the room was very comfortable, amazing views so my family and I were very happy, we enjoyed our vacations.
Stayed 3 nights in Aug 2024