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The Palm at Playa

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Palm at Playa

Rooftop terrace
Aerial view
40-inch Smart TV with cable channels, TV
Outdoor pool, open 11:00 AM to 10:00 PM, pool umbrellas, pool loungers
Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains

Reviews

8.0 out of 10

Very good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • 3D Museum of Wonders
    1 min walk
  • Mercado Playa del Carmen
    2 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min walk
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down duvets, in-room safe, individually furnished, blackout curtains

Loft

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Palm at Playa

Hotel with free parking, steps from Quinta Avenida
An outdoor pool, a bar/lounge and a poolside bar are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace and Access to hot tub are on-site.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at The Palm at Playa. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Places for an enjoyable drink include poolside bar and bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a lift and a rooftop terrace
  • Guests have great things to say about the location and the size of the guestrooms
  • Steps from Quinta Avenida and 6 minutes on foot from Playa del Carmen Main Beach
  • Local-area and ferry terminal shuttle service available for a fee
Some rates at The Palm at Playa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Palm at Playa offers its guests an outdoor pool and Access to hot tub. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy local cuisine breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to noon.
Rooftop – Overlooking the ocean and pool, this rooftop bar specialises in local cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palm at Playa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
The Palm at Playa offers transfers from the ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 11:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 477 out of 1006 reviews" "
Rating 8 - Good. 243 out of 1006 reviews" "
Rating 6 - Okay. 140 out of 1006 reviews" "
Rating 4 - Poor. 69 out of 1006 reviews" "
Rating 2 - Terrible. 77 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Stephen, Calgary

Travelled with partner
Liked: Cleanliness, staff & service
It’s a nice location if you want to be close to 5th ave. Rooftop pool is nice. Electrical problem with the air conditioner in our room. Fully understandable however all attempts to have someone look at it were ignored. I just stopped, staff wanted nothing to do with it Also, elevator was down, again understandable but there seemed to be no attempt to service it.
Stayed 3 nights in Aug 2024

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, amenities
Close to 5th Ave Right infront of Night Club, noise until 3am
Stayed 5 nights in Aug 2024

10/10 Excellent

Rajesh, Rockaway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of 5th Avenue, yet quiet. Clean property.
Stayed 2 nights in Aug 2024

8/10 Good

Stephen, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel. Rooftop pool is good
Stayed 4 nights in Aug 2024

4/10 Poor

jorge luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2024

8/10 Good

emilyn

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Muy bonito hotel con buena ubicación. Cuartos espaciosos y lindo rooftop. Buen wifi por todo el hotel!!! Coral, Guadalupe y Litzy gracias por sus atenciones y tratarme tan bien toda mi estadía.
Stayed 10 nights in Aug 2024

8/10 Good

Anilu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the location
Stayed 3 nights in Aug 2024

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Vafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Close to beach and the strip also very closer to local market for breakfast. Overall a very nice stay.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Andrew

Stayed 2 nights in Jul 2024

6/10 Okay

Pedro

Travelled with family
Disliked: Staff & service, amenities
Prime location but service needs LOTS of improvement. We reserved a suite which did not appear to have been cleaned thoroughly. Room had no toilet paper. We had to WALK over to front desk THREE TIMES to make request in person. This hotel has lots of potential to become a 4 star hotel but front desk staff need to be replaced with someone much more hospitable and courteous! And overall service needs lots of improvement!
Stayed 3 nights in Jul 2024

10/10 Excellent

Ricardo

Stayed 1 night in Jul 2024

8/10 Good

Armando Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty well located; however, the only problem was the noise... it's not too bad after a while as you get used to it. But that's compensated by the friendliness of the staff :-)
Stayed 4 nights in Jul 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Jorge Andres Arango, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
All good in general
Stayed 2 nights in Jul 2024

10/10 Excellent

Esteban

Stayed 1 night in Jul 2024

6/10 Okay

Wes

Liked: Cleanliness, property conditions & facilities, room comfort
Solo destination
Can’t beat it for the price if your solo…. For a couple, I’d move up the street for a nicer overall experience
Stayed 3 nights in Jul 2024

10/10 Excellent

Esteban

Stayed 1 night in Jul 2024

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is ideal for visiting Playa. Very close to everything on 5th ave. You can hang out and stop by the room at any moment which was convenient. The elevator was broken during my stay in July so that was very upsetting cause it was soooo hot and also they don't have ice or even provide ice to their guests. They charge you each tine you want a small cup of ice and you have to walk to the rooftopfor it. The room and property itself is beautiful though. Plenty of places for good pictures
Stayed 4 nights in Jul 2024

10/10 Excellent

Ernixh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff
Stayed 2 nights in Jul 2024

10/10 Excellent

Jose Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación estrategica
Hotel nitido, buen servicio y con excelente ubicacion, muy proximo a la quinta avenida y ademas, aunque limitado, tiene estacionamiento.
Stayed 2 nights in Jul 2024

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property ! The elevator was out when I was there and they had staff carry my bags up. So nice of them
Stayed 3 nights in Jul 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experince and great atmosphere
Stayed 4 nights in Jul 2024