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The Palm at Playa

4.0 star property
VIP Access

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Photo gallery for The Palm at Playa

Rooftop terrace
Garden
40-inch Smart TV with cable channels, TV
40-inch Smart TV with cable channels, TV
Down duvets, in-room safe, individually furnished, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast available
  • Room service
  • Pool

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • 3D Museum of Wonders
    ‪1 min walk‬
  • Central Square
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪11 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down duvets, in-room safe, individually furnished, blackout curtains

Loft

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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The price is CHF 80
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About this property

The Palm at Playa

Hotel with free parking, steps from Quinta Avenida
An outdoor pool, a bar/lounge and a poolside bar are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace and Access to hot tub are on-site.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at The Palm at Playa. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Places for an enjoyable drink include poolside bar and bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a lift and a rooftop terrace
  • Guests have great things to say about the size of the guestrooms and the pool
  • Steps from Quinta Avenida and 6 minutes on foot from Playa del Carmen Main Beach
  • Local-area and ferry terminal shuttle service available for a fee
Some rates at The Palm at Playa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Palm at Playa offers its guests an outdoor pool and Access to hot tub. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy local cuisine breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to noon.
Rooftop – Overlooking the ocean and pool, this rooftop bar specialises in local cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
The Palm at Playa offers transfers from the ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 11:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1011 reviews
Rating 8 - Good. 239 out of 1011 reviews
Rating 6 - Okay. 147 out of 1011 reviews
Rating 4 - Poor. 75 out of 1011 reviews
Rating 2 - Terrible. 86 out of 1011 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Estefania

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
La limpieza de la habitación daba mucho que desear. El Hotel es bastante antiguo y tiene impregnado el olor a humedad
Stayed 2 nights in Dec 2024

6/10 Okay

Aira Patricia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Nakiba

Liked: Staff & service, amenities
my day was great place is a little outdated overall it was very convenient and safe
Stayed 3 nights in Nov 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

SEUNGHYUN, san diego

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service and scam
Stayed 2 nights in Nov 2024

2/10 Terrible

Lou

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

waldemar

Stayed 1 night in Nov 2024

8/10 Good

Claire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very spacious and clean. However the hotel is very noisy at night due to all the surrounding bars.
Stayed 5 nights in Nov 2024

4/10 Poor

JOAQUIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything is very good except for the breakfast is not worth it very simple and take way too long to serve..
Stayed 3 nights in Nov 2024

10/10 Excellent

Victor, Phelan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice garden and rooftop pool
Stayed 7 nights in Nov 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time here in 7 months.. cannot wait to go back again very soon
Stayed 10 nights in Nov 2024

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I’ve stayed at this property too many times to recall over the past 6 years.Because of the rooftop pool scene it was known throughout PDC as one of the best spots in town,unfortunately not anymore.New Hotel Management and The Pool was a cemetery.The Palm as of now is no longer selling Day Passes,So the pool sadly is no longer the place to be.
Stayed 7 nights in Nov 2024

6/10 Okay

Paloma

Travelled with family
Ok
Stayed 4 nights in Nov 2024

8/10 Good

Justin, bridgeport

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was nice but dirty the bathroom full of mold
Stayed 5 nights in Nov 2024

10/10 Excellent

Oscar

Excellent
Stayed 2 nights in Nov 2024

2/10 Terrible

Clarence

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't recommend this property to anyone. Pictures and descriptions are very misleading. Pool and restaurant was a joke. View of ocean was misleading very crappie view just a sliver of ocean could be seen after you had the views of the top of all the other hotels and all their mechanical units. I only stayed 1 night instead of 3 they said they were going to reimburse me for the other 2, after i checked out they changed their mind and didn't reimburse me anything

4/10 Poor

Magdalena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Love just the location, property in poor condition
Stayed 3 nights in Nov 2024

2/10 Terrible

My-Huyen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Cant tell if we were terribly unlucky or if this property is just how we experienced it. We checked in late and when to the hotel and the toilet was already clogged and nearly overflowing and one towel was on the floor. We called the front desk to see if we could get the toilet unclogged and an extra towel but the reception desk apologized that they did not leave the maintenance key behind for him to get a plunger but we were free to use the public stalls downstairs any time and they don’t have anymore clean towels for the day. We were a little put off but hey, that’s not his fault and he was apologetic so we used the public restroom, shared the towel to shower and went to bed. The next morning we left early for an excursion and asked the front desk to have someone come and plunge and leave towels for when we return. We returned late at night. Toilet still clogged and no new towels. We went to ask about it and the girl at the reception this time was not as polite. Maybe she was overwhelmed with stuff going on as she was running around and it took her a few minutes to get to us. We asked her about the plunger and the towels and she said her colleagues were not there and could not plunge the toilet. My boyfriend asked for a plunger for him to do it and she said she did not have one and no clean towels for the 2nd night. She said someone can come the next morning, we checked out at 11 and we never got to use our own toilet.
Stayed 2 nights in Nov 2024

6/10 Okay

Heather

Disliked: Amenities, property conditions & facilities
The elevator didnt work. Not the most modern facility but its ina great location.
Stayed 5 nights in Aug 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

frida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping great service. I dont like i ask in front lobby for extra kit to make coffee in my room y me lo negaron.
Stayed 7 nights in Oct 2024

2/10 Terrible

Barbara, Wallington

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old, dose not look anything like the picture. We had to change room because the order was coming out from the shower to the room. We couldn’t get extra towels or pillows they told us we all could get one towel per day. The towels are old. We had a light flight did ask if we could stay for 3 to 4 hours more which would but every time new person was telling us a different price how much we have to pay I guess everyone is trying to make some money. The only good thing about this hotel was the location everything else I would never stay or recommend this hotel to anybody.
Stayed 4 nights in Oct 2024

10/10 Excellent

Edin

Stayed 1 night in Oct 2024