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The St. Regis Kanai Resort, Riviera Maya

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The St. Regis Kanai Resort, Riviera Maya

5 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
5 bars/lounges, 4 poolside bars, 2 beach bars
Couples treatment room(s), sauna, hot tub, steam room
St. Regis Suite | View from room
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Spa

Explore the area

Map
Paseo Kanai 15, Solidaridad, Playa del Carmen, QROO, 77730
  • Maroma Beach
    1 min walk
  • Paradise Beach
    11 min walk
  • El Camaleón Mayakoba Golf Course
    15 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    45 min drive

Room options

View all photos for Grand Room, 2 Queen Beds, Private Pool, Ocean View

Grand Room, 2 Queen Beds, Private Pool, Ocean View | Down duvets, minibar, in-room safe, individually decorated

Grand Room, 2 Queen Beds, Private Pool, Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Private Pool, Ocean View

Grand Room, 1 King Bed, Private Pool, Ocean View | Down duvets, minibar, in-room safe, individually decorated

Grand Room, 1 King Bed, Private Pool, Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Terrace, Ocean View

Deluxe Room, 2 Queen Beds, Terrace, Ocean View | Down duvets, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, Terrace, Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 2 Bedrooms, Ocean View, Corner

Presidential Suite, 2 Bedrooms, Ocean View, Corner | Down duvets, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms, Ocean View, Corner

  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Terrace, Ocean View

Deluxe Room, 1 King Bed, Terrace, Ocean View | Down duvets, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Terrace, Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for John Jacob Astor Suite

John Jacob Astor Suite | Down duvets, minibar, in-room safe, individually decorated

John Jacob Astor Suite

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for St. Regis Suite

St. Regis Suite | Down duvets, minibar, in-room safe, individually decorated

St. Regis Suite

  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Caroline Astor Suite

Caroline Astor Suite | Down duvets, minibar, in-room safe, individually decorated

Caroline Astor Suite

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for St. Regis Suite

St. Regis Suite | Down duvets, minibar, in-room safe, individually decorated

St. Regis Suite

  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Atlas Suite

Down duvets, minibar, in-room safe, individually decorated

Atlas Suite

  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool, Ocean View

Suite, 1 King Bed, Private Pool, Ocean View | Pool | 5 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Suite, 1 King Bed, Private Pool, Ocean View

  • 105 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Riviera Luxe Room

Riviera Luxe Room | Down duvets, minibar, in-room safe, individually decorated

Riviera Luxe Room

  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby lounge

The Riviera Maya EDITION At Kanai

Pool
Hot tub
Spa
Pet-friendly
4.8 out of 5, Exceptional, (41)
The price is CHF 1'361
for 1 night
includes taxes & fees
25 Dec - 26 Dec
The Riviera Maya EDITION At Kanai

About this property

The St. Regis Kanai Resort, Riviera Maya

Luxury hotel on the beach, with 5 outdoor pools
Catch some rays on The St. Regis Kanai Resort, Riviera Maya's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
The St. Regis Kanai Resort, Riviera Maya offers 124 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature down duvets. 55-inch Smart televisions come with cable channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include espresso makers and blackout curtains. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

5 outdoor swimming pools are on site along with a private beach.
The St. Regis Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at The St. Regis Kanai Resort, Riviera Maya. During your stay, you're just a quick walk from Maroma Beach. Enjoy features like free WiFi in public areas, free valet parking and a free beach shuttle. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self-parking
  • Enjoy international cuisine with ocean views at Chaya, one of the property's 6 restaurants and 5 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 5 outdoor pools
  • Indulge with facials, manicures and pedicures or hot stone massages at The St. Regis Spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach
  • 4.9 mi (7.9 km) from El Camaleón Mayakoba Golf Course and 6.6 mi (10.6 km) from Gran Coyote Golf
  • Free beach shuttle service
  • Cats and dogs welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At The St. Regis Kanai Resort, Riviera Maya, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 4 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a garden and a terrace. Free self parking and valet parking are available.

This 5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to noon.
Chaya – Overlooking the ocean, this family restaurant specialises in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Toro – Overlooking the ocean, this theme restaurant specialises in Latin American cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Riviera – This poolside family restaurant specialises in Mediterranean cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
The Beach Club – This beachfront restaurant specialises in Tex-Mex cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Jack's Club – This poolside sports bar specialises in American cuisine and only serves lunch. Open selected days.

Languages

Catalan, English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 40 to 50 per person
  • 2 beach bars
  • 4 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chaya
  • Jack's Club
  • Riviera
  • The Beach Club
  • Toro

Family friendly

  • 5 outdoor pools
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2023
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Espresso maker
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 1775.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 40 to 50 per person
  • Rollaway bed fee: MXN 1775.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

The St. Regis Kanai Resort, Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 51 out of 63 reviews" "
Rating 8 - Good. 6 out of 63 reviews" "
Rating 6 - Okay. 2 out of 63 reviews" "
Rating 4 - Poor. 1 out of 63 reviews" "
Rating 2 - Terrible. 3 out of 63 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrigo Baeza

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El hotel esta increible, las instalaciones muy bien. El servicio en albercas tiene que mejorar, se tardan mas de 1 hora en traer cualquier cosa. También la limpieza de los cuartos tienen que hacerla mejor
Stayed 4 nights in Aug 2024

10/10 Excellent

Zinaida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel
I Never write hotel reviews... but my stay this time was exceptional so here it goes. The hotel is new and well integrated into the mangroves by keeping a large portion of the forest intact. You can often see a wild animal walk by. The hotel itself was only open in 2022 and is beautiful in every way. Restaurants are great, and the beach and the pools are beautiful, warm, and pleasant. I will try to come back one day.
Stayed 4 nights in Aug 2024

8/10 Good

Jonathan

Stayed 6 nights in Jul 2024

4/10 Poor

Maricarmen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible food and service… súper over priced
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Stayed 5 nights in Jul 2024

10/10 Excellent

Chaya

Stayed 2 nights in Jun 2024

10/10 Excellent

Alethia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Great food! Excellent service!
Stayed 3 nights in Jun 2024

10/10 Excellent

LianFei

We had an amazing time in here, thanks to all the staff.
Stayed 5 nights in Jun 2024

10/10 Excellent

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property with amazing staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Suhair Adi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and amazing service!
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of kids
Loved this hotel! But.. it’s not a romantic place for couples. There are ALOT of children.. there is an adult only beach club area which was great!! … you’ll be around lots of kids at the restaurants and shared spaces. Feedback: limit how many ppl per room allowed and a separate building for adults only. (My room was next to a large, super loud family with 3 kids, parents and a grandparent in normal room.. not a suite! Making it hard to enjoy outdoor area, thankfully only had 1 night with them… I would have left if it was longer) Service was great, food amazing. Hesitant to go back only based on spending as much as I did and it feeling like Disney, unable to relax.
I got the room with a plunge pool.
Toro was great.
Stayed 5 nights in Mar 2024

10/10 Excellent

AKOP, Northridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, can’t wait to go back
Stayed 4 nights in Mar 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of the best in Rivera Maya
Highly recommend the St Regis Kanai. Beautiful location, great service, amazing staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from the st regis kanai and already planning on coming back. I’ve stayed at many top resorts around the world and this was the best resort I’ve ever stayed at. The service is unmatched here everyone is so kind and so accommodating. The food was amazing we enjoyed every meal we ate especially toro we went every night. Frank and victor at toro were so kind and took such great care of us. Antonio at the pool was amazing he went out of his way everyday to make sure we were happy thank you for making our vacation even more amazing. The housekeeping staff are the best I’ve seen 10/10. The spa was so beautiful and the staff were so kind and so helpful. Thank you st regis kanai for the most amazing experience we’ve ever had in Mexico.
Stayed 4 nights in Mar 2024

2/10 Terrible

Ara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
bad experience by staff and Chaya restaurant food presentation not well trained staff
Stayed 1 night in Feb 2024

8/10 Good

John Graeber,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a welcome email from the St Regis. However, when I replied to indicate that this was a trip for our engagement, and to inquire about restaurant reservations, no one replied and I emailed the resort twice prior to arrival. Also, we paid an upgrade fee to have a room with a plunge pool. However, when the pool is running, there was a constant gurgling noise that was very distracting and I had to contact the front desk or our Butler on three different occasions to have maintenance come correct it. Lastly, we ordered two margaritas at the pool bar and the price quoted was $400 MXN (each); however, we were charged significantly more than the price on the menu. Overall, the resort is gorgeous there are still some kinks that need to be ironed out to receive a 10 out of 10.
Stayed 3 nights in Jan 2024

10/10 Excellent

Shannan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 Star Experience
The resort is wonderful! Very unique architecture, excellent service, amazing food. It truly is a 5 star property where you can relax and be pampered! Highlight was dinner at Toro and our tequila tasting experience with Mario at the St. Regis bar! Pool and beach area is perfection!
Stayed 4 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed the weekend before Thanksgiving for a relaxing getaway. The property is essentially brand new and our suite was the nicest hotel room I've ever stayed in. Pool service and butler were exceptional. The hotel is a little sleepy, but if your looking for a getaway to relax this is the hidden gem you've been looking for.
Stayed 3 nights in Nov 2023

10/10 Excellent

Magdi

Stayed 5 nights in Nov 2023

8/10 Good

SAILESH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not great for a St Regis; ok for a Marriott. Will not be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Jose Miguel Simon, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Kenny

Stayed 2 nights in Oct 2023

10/10 Excellent

Nune

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Brian Roy, Miami Shores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place epitomizes quiet luxury. Great place to go and recharge with amazingly attentive service and delicious food. Not a party place at all.
Stayed 3 nights in Sep 2023