Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach towels
Sun deck
Property amenity
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Pool
  • Housekeeping
  • Spa

Explore the area

Map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    7 min walk
  • Bamboo
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    4 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    9 min drive

Room options

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 Queen Bed

Superior Garden, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

Superior Pool, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 42.69 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Superior Pool, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

Superior Garden, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

Room Deluxe With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Deluxe With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Family fun on the beach, with outdoor pool, near Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Viva Azteca by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath, a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mayan Ruins of Playacar. Enjoy features like free WiFi in public areas and free self-parking, plus 4 restaurants.
  • Free WiFi
  • Free self-parking
  • The 4 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, mud baths or aromatherapy at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the beach
  • Steps from Playacar Golf Club and a 4-minute drive from Quinta Avenida
  • Airport shuttle service available for a fee
Viva Azteca by Wyndham, A Trademark All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this resort measures 6534 square feet (607 square metres) and includes conference space. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Viva Azteca by Wyndham, A Trademark All Inclusive Resort. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4-star Playa del Carmen resort is smoke free.

El Nopal – This buffet restaurant serves breakfast, lunch and dinner.
II Palco – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Bamboo – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Xul Ha – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
El Cenote – This poolside bar only serves light fare. Open daily.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • El Cenote
  • El Nopal
  • II Palco
  • Xul Ha

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bodyboard
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Padel
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,534 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests at this property also have access to the resort facilities of neighbouring property Viva Maya By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 447 out of 1003 reviews" "
Rating 8 - Good. 315 out of 1003 reviews" "
Rating 6 - Okay. 157 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Henri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome.i will recommend this resort to all my family and friends..
Stayed 7 nights in Sep 2024

4/10 Poor

Gerard Spencer

Stayed 9 nights in Jul 2024

10/10 Excellent

Ricardo M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and kindness
Stayed 7 nights in Aug 2024

8/10 Good

william

Travelled with family
Liked: Cleanliness, amenities
location and beach
Stayed 8 nights in Aug 2024

6/10 Okay

Hay-Won

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I really wanted to like V,Azteca. But there were so many uncertainties and misinformation(or lacking information) b4 and during the trip. I called the resort prior to my visit to ask if there was a tennis pro who could give me tennis lessons. They said, no pro, but i can play tennis. Found out there isn't a tennis court in V.Azteca, but there is one(although i didn't confirm it) at V.Maya which i have access to(10 min walk from Azteca). I didn't know i had access to Maya until I arrived Azteca which is weird bc i would think it's a selling point. The person i spoke to also said they didn't have bikes, but they did. It was also nightmare coordinating with the car pick up service that Azteca recommended. I would NOT recommend Kuluba car services to anyone. It was pulling teeth to confirm reservation of the pick up and the person wasn't there to pick me up when i arrived for about an hour. BAD start to the holiday. Then V.Azetca told me that I am able to only dine in the reservation required restaurants only 2 evenings out of the 5 evenings I'm there, which means I had to have breakfast, lunch and dinner at the same buffet cafeteria for days on end. The food was mediocre at best.The room really needs to be refurbished as the feeling was overall 'motel in a highway' qlty. They provided Shampoo and Bathgel ONLY and NOTHING else. We found cockroaches in the room and the bathroom during our stay. Again, I tried hard to look at the good parts, but it was very challenging.
Stayed 5 nights in Aug 2024

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No ac
Stayed 6 nights in Aug 2024

8/10 Good

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice small resort,very clean- wonderful staff! buffet is so so.. staff at the reception is not too welcoming.. and not so happy to serve you However ,the experience was nice, charming!
Stayed 9 nights in Aug 2024

10/10 Excellent

Maria Delma Des

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at Viva Azteca during our recent stay. The hotel is in a great location, just a short walk from the beach. Our room was clean, comfortable The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. The food was delicious, with a great variety at the restaurant. We especially enjoyed the fresh seafood and the breakfast buffet. The pool area was perfect for relaxing. Overall, Viva Azteca exceeded our expectations, and we highly recommend it for anyone visiting Mexico. We’ll definitely be back!
Stayed 6 nights in Aug 2024

10/10 Excellent

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy resort. Good food.
Stayed 6 nights in Aug 2024

10/10 Excellent

Dimy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What would make this possibly outstanding as if air conditioning was put in the buffet dining area. Some days it was very difficult to eat there as it was extremely hot
Stayed 7 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good if I can recommend that you make the buffet dining area air conditioned that would make your property outstanding
Stayed 7 nights in Aug 2024

10/10 Excellent

Juan Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viva Azteca was a wonderful place we stayed at. The staff were very friendly and attentive to our needs. The food was tasteful and had a lot of variety. We loved that it was at the beach front and allowed easy access to the beautiful beach of Playa Del Carmen. Rooms were cleaned daily unless you requested not to. The following are just a few suggestions, the AC vents, they are locked and you can’t move them up or down left or right, having AC in your room is important, but maybe add the adjustable vents to cut off the air from hitting the bedside. It was a bit uncomfortable at night, you really couldn’t adjust the air temp in the room because the humidity would creep in. Or move the bed to the other side or the room as to not allow the AC to be blowing in your face all night. Have your staff at check in explain all the amenities you are getting. Like downloading the viva app to see times and dates of activities and reserving your meal at any of your restaurants. No one explained it to us, we had to seek this information out. But overall it was a pleasant experience!!! We truly enjoyed our stay.
Stayed 5 nights in Aug 2024

2/10 Terrible

Angelica

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We really wanted to like this hotel as we have stayed at Wyndham hotels before and service was favorable however at hotel arrival we had to wait at least 30 min for someone to check us in. We tried several times to reserve dinner and was concierge was not very helpful and capacity was full even when we tried to reserve between 7-8 am. Be aware, this hotel do not have and elevator or AC unit in the buffet restaurant, theater and lounge areas which make it extremely inconvenient and hot especially during the months of July and August. Unfortunately will not be coming back.
Stayed 5 nights in Aug 2024

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ambience and the night performances
Stayed 6 nights in Aug 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Aug 2024

6/10 Okay

Toni Karla

Travelled with family and small children
Liked: Cleanliness, staff & service
Its a nice hotel ,but the food is bad .
Stayed 6 nights in Jul 2024

2/10 Terrible

Gabrielle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel because I saw this property when I stayed at another hotel in the same area last year. I thought it would be a really great place to bring my family for our vacation. The overall area is very nice. However, I was wrong and I would not ever recommend this place. As a family who travels often I’m seeking a hotel that is diversified but the patrons & the majority of the staff were not very welcoming. It was very uncomfortable for us as family to be continuously gawked at as if on display. No bottle waters for brushing your teeth. Furthermore, the rules seemed to not apply to all guests. For example, you couldn’t wear a swimsuit in the buffet but many people did but only I was asked to leave because my shoulders were not covered. The food was beyond disgusting and we all left with food poisoning. Think mystery meat and unseasoned food.It is hard to get any reservations for the specialty restaurants so you’re left with limited options. There were many questionable food options that even the employees were smelling for evidence of spoilage. But I would like to mention Roberto who took us out on the water. He was a great exceptional employee. Very friendly, personable, and knowledgeable. Antonio the bellman was also friendly. Lastly, if had not been for us meeting the taxi driver then our stay would’ve been miserable. He took us exploring and to find good food. Hopefully they fix this place and make it more diverse. If I could rate this place 0/10 I would.
Stayed 6 nights in Jul 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. The staff was very friendly and helpful everywhere we went. I wish we could’ve had more dinner reservations as we were only allowed 2 during our 5 night stay. Also the balconies could use some drying racks or other ways to hang our wet bathing suits and things as nothing was drying in the room.
Stayed 5 nights in Jul 2024

8/10 Good

Abel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general en la semana que estuvimos en el hotel de vacaciones nuestra experiencia fue buena. El staff en general es muy profesional y las condiciones del hotel son buenas y agradables. Solo tuvimos una muy mala experiencia y fue en el chek in.El recepción trabaja un chico de nombre Alexis, que para nada es profesional pesar de que nosotros llegábamos de un viaje de varias horas, con mucho calor y tratando de hacer todo el proceso de la entrada al hotel, cuando le preguntamos si el maletero estaba disponible para llevar nuestras maletas a la habitación, el con una forma demasiada insultante y grosera, nos dice que tenemos que esperarnos, como si estuviéramos en el ejército. También tuvimos el contratiempo de que el primer día nuestra habitación no enfriaba bien y cuando pedí un ventilador para ayudar con la temperatura del cuarto, la jefa de carpeta nos dice que no era parte del servicio del hotel y que no podía darme un ventilador, cuando delante de nosotros tenían 3 ventiladores en el lobby. Eso me pareció demasiado inhumano, teniendo en cuenta de que viajábamos con niños. Otra cosa negativa a señalar es que te venden una excursión para nadar con tortugas, lo que no te dicen es que no es temporada de tortugas, así que solo vas a ver peces y el fondo del mar. Por lo demás tenemos buenas experiencias en el hotel, el buffet es tremendamente bueno, la calidad de la comida esta a la altura de cualquier restaurant. La calidad de los tragos en su preparación es buena.
Stayed 6 nights in Jul 2024

8/10 Good

Schillyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second visit to Viva Aztec. We really like the so boating and bike rental options.
Stayed 5 nights in Jul 2024

10/10 Excellent

Wilfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaizing place for families , vivito’s club …. They are the best , my son is super happy because them , we will come back
Stayed 6 nights in Jul 2024

8/10 Good

Robert, Toronto

Liked: Amenities
It was a beautiful area.
Stayed 6 nights in Jul 2024

10/10 Excellent

CRISTINA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jul 2024