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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

Exterior
Reception
Individually decorated, individually furnished, desk, iron/ironing board
Reception
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Bar
  • Pool
  • Room service
  • Parking available

Explore the area

Map
Millbay Road, Plymouth, England, PL1 3LD
  • Plymouth Pavilions
    3 min walk
  • Theatre Royal, Plymouth
    5 min walk
  • Hoe Park
    7 min walk
  • Plymouth (PLH-Plymouth City)
    17 min drive
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Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

Individually decorated, individually furnished, desk, iron/ironing board

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

  • 36 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking (Small Room)

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking (Small Room)

  • Sleeps 1
  • 1 Single Bed

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About this property

New Continental Hotel, Sure Hotel Collection by Best Western

Hotel in Plymouth with fitness centre and sauna
An indoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
New Continental Hotel, Sure Hotel Collection by Best Western offers 99 accommodations with a hairdryer and an iron/ironing board. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the breakfast at New Continental Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Plymouth Pavilions. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy British cuisine while dining at Steve's Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Plymouth Pavilions and 5 minutes on foot from Theatre Royal, Plymouth
New Continental Hotel, Sure Hotel Collection by Best Western offers its guests a kids' pool, an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3025 square feet (281 square metres) and includes conference space. The business-friendly New Continental Hotel, Sure Hotel Collection by Best Western also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Plymouth hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
Steve's Brasserie – This restaurant specialises in British cuisine and only serves dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Steve's Brasserie

Family friendly

  • Children's pool
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3,025 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 1886
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 per person
  • Self-parking fee: GBP 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests with mobility issues should contact this property in advance.

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 930 reviews" "
Rating 8 - Good. 327 out of 930 reviews" "
Rating 6 - Okay. 114 out of 930 reviews" "
Rating 4 - Poor. 44 out of 930 reviews" "
Rating 2 - Terrible. 17 out of 930 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
My experience
Friendly staff, great location. Room was lovely. Great to have pool and gym. Changing rooms do need a refresh as the showers were grim. Bar meal was ok, seating not really conducive to dining though.
Stayed 1 night in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Georgina

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The position of the hotel is convenient for town and only 10 minutes walk to The Hoe. I was there 3 night and for two out of three of the breakfasts I had to find a member of staff to order breakfast. They didn't come to take the order. The hotel is noisy with traffic and street noise though due to it's position. The breakfast was good and provided gluten free options, however the tea seemed poor and travelling alone only got a small pot which quickly went cool before the hot breakfast came. Good evening meals in the Brasserie
Stayed 3 nights in Sep 2024

8/10 Good

Gareth

Liked: Cleanliness, staff & service
Good price and very clean, prime location. gym is small and pool also, does have steam room and sauna. Breakfast is good with a good range of options.
Stayed 3 nights in Aug 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Matt

Stayed 1 night in Sep 2024

10/10 Excellent

Katy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious and a fair price for what you get. The kitchen opening times could be a bit better but overall it was great. The staff are lovely, especially Anora. She went above and beyond for us and was great with our 7yo. The beds were very comfortable and the family room we had was a good size for our long weekend away. The only downside to the room was that there was no extractor fan in the bathroom so the room got very warm when someone had a shower/ bath. There was air conditioning though which helped a bit. We were there for a wedding and it was absolutely beautiful. I couldn't fault the staff that were working it at all. I would recommend staying here. The building was beautiful and in a great location
Stayed 4 nights in Sep 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, just a tad noisy
The family room/s we booked was a good size. It had a double bed and a single bed in one room, and then 2 single beds in another room. The bathroom was a massive wet room that looked like it had been recently fitted. The beds were really comfy. The only thing that let it down a bit was that the family room was on the busy road side of the building. It was on a busy traffic junction, and there was a bar just down the road which was fairly noisy - it was a Friday night though. The kids commented about the noise, but then they are not used to being anywhere noisy (as we live on a quiet street) - they soon went to sleep though. Breakfast the following morning was lovely, and the staff were really nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fantastic staff, pool, sauna and steam room were a bonus. Close to shops, ferry port and Plymouth hoe. Definitely would recommend this hotel and have done, my son and his partner are booked in next month.
Stayed 1 night in Sep 2024

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd year we have stayed here and this year was the worse experience ever. We paid extra for a four poster room. The room was shabby with paint chips on furniture and worn out patches on the carpets. The windows wouldn't close properly and so the noise from the main road was not blocked out. Most annoyingly, the TV was briken and the toilet seat was not fitted correctly causing it to slide off when you sat on it. These last two were reported to staff on the first night, but they did nothing to resolve this for two days, and only after I informed a different member of staff. On the first evening we ate in the bar area and had to listen to a man making a threatening call to someone. He was almost shouting and was swearing to the point that a family moved their children to another area. The three staff who were in the area did nothing to address this.
Stayed 3 nights in Aug 2024

8/10 Good

golden star

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Bhupinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Eugen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Nice hotel, good food, friendly staff, veru good location.
Stayed 2 nights in Aug 2024

8/10 Good

ravi

Business traveller
Liked: Cleanliness, staff & service, room comfort
friendly staff
friendly staff and good location
Stayed 2 nights in Aug 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new continental is well placed , an in walkable distance to the Hoe beach area and to the town centre. I was very pleased with leisure facilities gym 🏋️‍♀️ and spa suite. The only thing i could say negativly was the room we stayed in the sashe windows had worn spring mechanism so windows wouldn't stay open . The cooked breakfast was excellent and staff service was great. Would recommend and would return
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location,great leisure facilities, wonderful breakfast served in the morning,family room was spacious and comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning again
Had a three night break on my own. To chill out as l am a carer. So enjoying some chill out time. The day before l was due to go l had a phone call from the hotel. The lift was out of action and l was booked in on the 5 th floor. I had asked for a walk in shower not in a bath. She was concerned about the stairs. There was no way l could go up all those stairs. So they moved me down to the first floor just in case. Lucky the lift was fixed. They left me on the 1st floor. The floor was absolutely lovely. Very comfortable. Not far to walk to the city centre and the hoe. I like it so much l am going back again on 31st October for two night as a Birthday treat. This will be my top choice of places to stay. Would recommend it .
Stayed 3 nights in Aug 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Conveniently located for town, Barbican, Hoe and theatre.
Stayed 2 nights in Aug 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family, or accessible room was very large and clean. Good location but outward facing rooms very noisy due to single pained glass and a lot of evening events nearby. Ev charging points. Dated in appearance. Nice breakfast.
Stayed 1 night in Aug 2024