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The Smithaleigh Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Smithaleigh Hotel

Twin Room | Hypo-allergenic bedding, pillow-top beds, individually decorated
Exterior
Exterior
Dining
Banquet hall

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Pet-friendly
  • Parking included
  • Free WiFi

Explore the area

Map
Smithaleigh, Plymouth, England, PL7 5AX
  • Saltram House
    12 min drive
  • Derriford Hospital
    12 min drive
  • Mothecombe Beach
    20 min drive
  • Plymouth (PLH-Plymouth City)
    13 min drive

Room options

View all photos for Double or Twin Room

Hypo-allergenic bedding, pillow-top beds, individually decorated

Double or Twin Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

The Smithaleigh Hotel

Hotel in Plymouth with restaurant and bar/lounge
A restaurant, a bar/lounge and a conference centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and tour/ticket assistance are on-site.
The Smithaleigh Hotel offers 25 accommodations with coffee/tea makers and free toiletries. This individually decorated and furnished accommodation includes desks. Beds feature pillowtop mattresses. Flat-screen televisions come with digital channels. Bathrooms include baths or showers. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at The Smithaleigh Hotel, you'll be close to Delta Force Paintball Plymouth. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking and extended parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include tour or ticket assistance, luggage storage and wedding services
  • 6 minutes by car from Dartmoor National Park and 11 minutes from National Marine Aquarium
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 50 square feet (5 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Smithaleigh Hotel. Free self parking is available.

This 3-star Plymouth hotel is smoke free.

Bistro 38 – On-site restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Bistro 38

Family friendly

  • Free cot

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (50 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Pets

  • Pets: GBP 5.00 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 5.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Smithaleigh
Smithaleigh Hotel
Smithaleigh Hotel Plymouth
Smithaleigh Plymouth
The Smithaleigh Hotel Hotel
The Smithaleigh Hotel Plymouth
The Smithaleigh Hotel Hotel Plymouth

The Smithaleigh Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 20 out of 104 reviews" "
Rating 8 - Good. 39 out of 104 reviews" "
Rating 6 - Okay. 22 out of 104 reviews" "
Rating 4 - Poor. 17 out of 104 reviews" "
Rating 2 - Terrible. 6 out of 104 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed to see family. Central for both

6/10 Okay

Brian, Manchester

Liked: Staff & service
mediocre. Could be lovely
Our room looked onto courtyard which would have been nice but not cleaned after wedding reception on the Saturday night. Wall ashtrays overflowing, broken glasses pushed to one side on the ground. The courtyard wasn't cleaned until the Tuesday and ashtrays still full when we left. Friendly staff and meals reasonable.Tables cleaned butvery sticky.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

george, Portsmouth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
Possibly the worst hotel we have ever stayed in. Room was filthy, the people there were rude, bed was falling apart and unlike how it is advertised there is NOT free wifi in the rooms. Stained carpets, holes in the doors and curtains so thin you could see through them. Overall very uncomfortable and not enjoyable in the least.

4/10 Poor

Toby, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
When we arrived, the hotel asked me to pay for the room (I had already paid the full balance on booking). Check in took over half an hour even though we were the only people trying to check in. We were then given the wrong room key so had to return once again to the reception desk. When we got into the room it was freezing cold. The rest of the room was underwhelming at best. There was no mention anywhere of when the kitchen closed, and breakfast was in no way worth £8.50!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found it to be very friendly and the food good.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Pleasant for a one night stop.
A pleasant stop off on the way to Cornwall. Quiet and peaceful. Staff Helpful. We had a dog, but nowhere safe to walk him, The Hotel was clean and comfortable, but very jaded with chipped paint in places.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Wifi was non existent and hadn't been for some time. Hotel conveniently situated next to A38 to get to Plymouth yet far enough back not to get traffic noise

10/10 Excellent

Keith, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic fresh food and a very relaxing break.
The most outstanding feature of this hotel was the care and attention paid by the staff, and uppermost was the standard of the food served in the restaurant. The chef took time to discuss any dietary issues and produced the most superb dishes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ray, Wareham, Dorset

Liked: Cleanliness, staff & service, room comfort
Convenient for Plymouth / South West. Good value
Very convenient for Plymouth / South West just off A38 but in a rural setting. Stay very pleasant, room clean and comfortable, staff very friendly. Reception, Bar and Restaurant area very nice. Some areas do need addressing though as it lets the hotel down. Good value for the money.

6/10 Okay

Lorraine, Plymouth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Pleasant stay
Pleasant stay... Staff friendly, but not over welcoming when l first arrived. Room was good and clean. Would stay there again.

4/10 Poor

Anastasia, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly, Sewage room.
The place was dirty, smelled, and the bathroom had a lovely aroma of sewage.

4/10 Poor

Jay, South West

Disliked: Property conditions & facilities, room comfort
Cold Room.... No Wifi!
I had booked in for two nights on business. No/very intermittent wifi meant I could get no work done (unless I was stood by the windowsill and using 4G on my phone!). Breakfast was an additional cost of £8.50 - I was unaware of this until I arrived (perhaps that was my fault for not checking when booking!). Drafty windows meant the room was cold and the A38 traffic noise was quite apparent. Dining area was very well kept, but rooms were more 'motel or poor B&B standard. Very disappointed as the website gives a different impression. Oh..... and it also seems to be a regular haunt for foul mouthed road contractors!

4/10 Poor

Dave, Notts

Disliked: Property conditions & facilities, room comfort
Wifi or not Wifi
I chose this hotel because it was close to my destination and rather than go with one of the major chains I prefer to support local businesses. They advertise free Wifi another reason why I chose this hotel. So following my business meeting I intended to catch up on work in the comfort of my room. However the wifi was not working and after a few tries I called reception. The response was classic! "Someone might be downloading a movie and it's only a domestic broadband hub" was the first excuse. Well, beef up your broadband and put restrictions on what guests can do! Next excuse "it's not very good, that's why it's free" has to be the most gobsmacking excuse I've ever heard! Food wasn't bad, room is basic but clean. Electrics are dodgy to say the least - too many extension leads cross crossing around the room.

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Room comfort

2/10 Terrible

Brian, Torquay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water torture
The window above the bed had a leak and was dripping all night, I had to put a towel in the window sill to stop it splashing on me. Got very little sleep and when I complained got no offer of any money back. Never again

2/10 Terrible

gina, Leicester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
Tired and musky rooms - we booked 3 rooms. Bathrooms had old and worn out vinyl floors and bathroom suite. WiFi failed to work and had to go elsewhere locally to get the connection. The interior of the hotel does not match the exterior look. You are better off staying in one of well known chains of Hotels such as ibis or Travel Lodge locally.

2/10 Terrible

ashitkumar, leicester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
avoid this hotel
awful hotel - old, tired, musky and in a bad state of repair; booked 3 rooms and all of them were bad. Don't waste your money here and stay in a bed & breakfast or a travel lodge

8/10 Good

Katie, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hope to go back again soon
Very comfortable albeit a wee bit chilly in the room. Wifi was non existent. Had a housekeeper try to open the door without knocking before check-out time - slightly odd but not a great problem! Friendly reception staff. A good place to stay especially for the decent price!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

4/10 Poor

Cin, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Off the beaten track.
Friendly staff but facilities needed a major makeover. Decor was fine, water stained ceilings, musty smelling carpet, stale smoky air in hallways. No wifi in rooms. Restaurant was not available. Loud and boisterous.

4/10 Poor

Diana, Southampton

Disliked: Staff & service, property conditions & facilities
VERY DISAPPOINTING
Have stayed here before and found it good - and a very convenient location for us. However, we understand there has been a change of management and were very disappointed this time. No hangers in the wardrobe for clothes. A dreadful smell of damp in the room due to a leak in the bathroom which had not been dealt with. Our door would not lock from the inside (and it was a ground floor room)so we had to barricade ourselves in for the night! But, worst of all, there was a fire alarm at 7.30am. We were at our bedroom door in bed clothes (as were other guests) awaiting instructions from staff and the staff completely ignored the alarm and told us nothing. No one came out and said 'we're sorry but it's a false alarm....so sorry you were disturbed'. They continued as if nothing had happened. You cannot have instructions on the back of the bedroom door stating guests must collect in the car park in the event of a fire alarm and then let your staff do NOTHING when a fire alarm goes off. That is appalling - and dangerous. We reported this to the girl on reception who did not seem to see the seriousness of it. They will have to get their act together if we are to stay there again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs total renovation very strong smell of mould
Very overpriced even at £60 a night for a mouldy old fashioned dump. Needs total renovation.