2/10 Terrible
Jennifer
Travelled with partner
1 Oct 2025
Liked: Cleanliness, property conditions & facilities
In all my years of travel, I have never has such a hostile reception. Our flight arrived around 10 am so we went to hotel to drop off our luggage. When I started to approach the desk with my passport, the clerk told me loudly that we could not check in until 3. Thinking she would at least want to confirm we had reservations, I said OK and continued toward the desk. She repeated sternly that we could not check in until 3. I asked if we could check our bags until then, she said ok and showed me to the storage area where I dropped our bags. No claim checks or any record. My husband uses a wheelchair. She then asked me if I had requested a handicapped room. I generally just choose based on what’s available online. He doesn’t need the chair in the room and doesn’t require a walk-in shower. I explained this but her attitude was disconcerting. I was glad we were only there one night.
Jennifer
Stayed 1 night in Sep 2025