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28 Oct 2023 by Urbano
We really care about the quality of service we provide to our guests and their satisfaction, as reviews on platforms such as Google, Booking and Expedia can thoroughly evidence.Unfortunately, we are not entitled to respond to this review with photos to show how unfair this review is.But above all, what we were not able to accept was the insistent and repeated threat made by our guest during more than one month, that unless we paid them back more than 1000 euros, they would make a bad review and publish photos taken out of contest. What a desappoitment indeed...
Sensi Azores Nature and SPA offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A sauna, spa services, and a library are also featured at the luxury Sensi Azores Nature and SPA. You'll have access to the indoor pool and outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 5-star Ponta Delgada hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Sensi Azores Nature and SPA offers 21 accommodations with minibars and a safe. Each accommodation is individually decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Ponta Delgada hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 11:00 AM.
Mômô – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required.
Sensi – This bar overlooks the ocean and pool. Open daily.
Room service (during limited hours) is available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Sensi has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
