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Poole Quay Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Poole Quay Hotel

Front of property
Lobby
View from property
Reception
2 bars/lounges, pub

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Housekeeping

Explore the area

Map
The Quay Poole Dorset, Poole, ENG, BH151HD
  • Poole Quay
    2 min walk
  • Coffee Club on the Quay
    1 min walk
  • Poole Station
    12 min walk
  • Bournemouth (BOH-Bournemouth Intl.)
    31 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Twin Room

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Twin Room, 2 Single Beds, Harbour View

Standard Twin Room, 2 Single Beds, Harbour View | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Twin Room, 2 Single Beds, Harbour View

  • 20 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room, Harbour View

Standard Double Room, Harbour View | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Double Room, Harbour View

  • 20 sq m
  • Harbour view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Express Poole, an IHG Hotel

Breakfast included
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very good, (1003)
The price is CHF 76
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Holiday Inn Express Poole, an IHG Hotel

About this property

Poole Quay Hotel

Bayside hotel with bars/lounges and 24-hour front desk
This smoke-free hotel features a restaurant, 2 bars/lounges and a snack bar/deli. Additionally, 24-hour room service, a business centre and conference space are on-site.
Poole Quay Hotel offers 70 accommodations with complimentary bottles of water and coffee/tea makers. Cable televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Poole Quay Hotel. During your stay, you're just a quick walk from Poole Harbour. 2 bars, a restaurant and a business centre are available.
  • Free WiFi
  • Enjoy ocean views while dining at Harbour View Restaurant
  • Full breakfast served weekends for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Poole Harbour and 10 minutes by car from Tower Park
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and a meeting room.

Event space at this hotel measures 990 square feet (92 square metres) and includes conference space. The business-friendly Poole Quay Hotel also features a terrace, a garden, and a picnic area. Parking is available for a fee.

This Poole hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 7:30 AM and 10:30 AM.
Harbour View Restaurant – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Anchor Bar – Overlooking the ocean, this pub serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:30 AM to 10:30 AM for a fee: GBP 12 for adults and GBP 6 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Anchor Bar
  • Harbour View Restaurant

Things to do

  • 18-hole adjacent golf course

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 990 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • On the bay
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12 for adults and from GBP 6 for children
  • Self-parking fee: GBP 7.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Poole Thistle
Thistle Hotel Poole
Thistle Poole
Poole Thistle Hotel
Thistle Poole Dorset
Thistle Poole Hotel Poole
Thistle Poole Hotel
Thistle Hotel
Thistle Poole
Poole Quay Hotel Hotel
Poole Quay Hotel Poole
Poole Quay Hotel Hotel Poole

Poole Quay Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 180 out of 720 reviews" "
Rating 8 - Good. 315 out of 720 reviews" "
Rating 6 - Okay. 125 out of 720 reviews" "
Rating 4 - Poor. 66 out of 720 reviews" "
Rating 2 - Terrible. 34 out of 720 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Claire

Stayed 1 night in Mar 2024

6/10 Okay

Louise

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Lynn, Coleford

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Seemed short of staff that limited the facilities available. Bars unopened slow service at reception card readers not working. No opportunity to extend checking out time. Original pet room given to an earlier arrival so had to use first floor and not ground floor with a blind small dog even though I telephoned the day before arrival to confirm booking and pet details.
Stayed 1 night in Mar 2024

8/10 Good

Alice

Stayed 1 night in Mar 2024

6/10 Okay

Darren

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tired rooms no bottled water in multiple rooms the company booked (15) reception answer yes we run out.
Stayed 1 night in Mar 2024

6/10 Okay

JIM

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
My stay.
The Hotel is clean but very dated and third, ranging from cracked sinks from TV's with very few channels.
Stayed 1 night in Mar 2024

4/10 Poor

michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room1 no hot water. Replacement basin blocked, toilet not flushing
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Liked: Room comfort
Disliked: Staff & service
Poole Quay Hotel
There was very little cover on reception so it was not very easy to ask for shampoo and shower gel etc We needed these items as on our arrival day there was only 1 small tube of shower gel and only 1 shampoo aswell The kettle was badly scaled Another day the bin was not emptied As already mentioned due to lack of staff on reception we were not able to discuss these points with anyone The location of the hotel was in a lovely position and close to amenities
Stayed 3 nights in Feb 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and staff were more than friendly and helpful
Stayed 1 night in Feb 2024

6/10 Okay

Alison

Liked: Cleanliness, staff & service
Okay but Room for Improvement
Based on the room we were in, they desperately need updating, and I haven’t seen a curtain rail like that since my nan was alive! You could feel the springs in the mattress and the pillows were really thin. The bath was so badly stained it was disgusting. However, on the plus side, the staff were very friendly and professional and the restaurant/bar was lovely, with views from the restaurant over the harbour. We only had breakfast here so can’t comment on what it’s like in the evening but would certainly try it if we were to stay here again. And it’s dog friendly - our lovely waitress gave our cocker spaniel a bowl of kibble and biscuits!
Stayed 1 night in Feb 2024

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Stayed 1 night in Jan 2024

6/10 Okay

Mohammed Tajudeen

Travelled with group
Disliked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Ryan

Disliked: Property conditions & facilities
The Hotel is in an excellent position on Poole Quay. But the management of the Hotel have let the Hotel fabric and surroundings deteriorate considerably. There are 2 large weeds growing out of the front door. There are weeds and litter all around the Hotel. It looks as if the Management do not care about presentation of the Hotel. The evening security is very strange. It does not cost much to keep a property tidy and clean of Litter. The Hotel looks a disgrace and so sad as it was one of the best Hotels in Dorset in its day.
Stayed 1 night in Dec 2023

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue
Excellent staff amazing team. Thank you all
Stayed 2 nights in Dec 2023

2/10 Terrible

Darren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is shocking the bathroom was dirty and the bath I really wouldn’t want to bath in it as was disgusting and full of hard water stains as never cleaned properly.. Was a windy night and the wind noise coming through the windows was awful and kept you awake, only to be told on check out by the bloke on reception that they know how bad the windows are and they are meant to be sorted in January. If you are in a room next to the stairs good luck with trying to get some sleep past 5 in the morning as they have no soft close on doors so all they do is slam shut. This hotel is very tired and outdated but like something out of faulty towers.. Next morning we logged a complaint with the chap on reception written down and got told someone would be in contact with us and we are now talking a month ago still nothing. Don’t waste you money with this disgusting bad customer service place.
Stayed 1 night in Dec 2023

8/10 Good

Rahulkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking spaces and a lovely spacious room
Stayed 1 night in Dec 2023

2/10 Terrible

Jake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Carpet very dirty in room 104. We had a lovely stay but the hotel does need a lot of cosmetic changes.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023