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"We’d read the reviews of the hotel being outdated and not-great. This wasn’t our experience. True, it needs a serious upgrade and lick of paint... b ... " More

By a verified traveller on Tue 06 Feb 2018

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Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Jamaica Palace Hotel. During your stay, you're just a quick walk from Trident Castle. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.

  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine and garden views while dining at Gallery Restaurant & Bar
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, a porter and wedding services
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 1-minute drive from Trident Castle and 7 minutes from Rio Grande

Jamaica Palace Hotel ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Jamaica Palace Hotel

Everyone (2)
4 out of 5

Great for a weekend in alternative Jamaica

We’d read the reviews of the hotel being outdated and not-great. This wasn’t our experience. True, it needs a serious upgrade and lick of paint... but the room and towels etc were scrupulously clean. The gardens were immaculate and beautiful. The staff were absolutely fantastic and the all-inclusive for 3 nights worked out really well. Great as a base for the mountains, Blue Lagoon and Frenchman’s Cove.... not to forget the ‘interesting’ roads and driving! All in all, a great long weekend.

Posted by , from London on 6 Feb 2018

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2 out of 5

Aussen wow, innen naja

Pros: Die Sauberkeit (die Überdecke auf dem Bett hat uns trotzdem geekelt)
Cons: Essen, Service, Zimmer
Location: Unbedingt mit Mietwagen die Tage dort verbringen.
Von aussen sieht dieses Hotel super aus, aber leider ist es sehr alt und die Zimmer brauchen unbedingt ein update. Der Service lässt zu wünschen übrig. Es sind zwar alle sehr nett, aber alles dauert. Das Früstück war nicht gut, man konnte zwischen jamaikanisch und continental wählen, sobald man z.B. Früchte bestellt, kostete es extra (800.-- JMD für einen kleinen Früchteteller ist echt überriessen). Das Rührei schien schon länger rumgestanden zu sein, schmeckte nicht frisch und es ging anderen Gäste auch so. Man braucht unbedingt einen Mietwagen für diese Gegend es ist weder direkt am Strand noch hat es einen Laden in der Nähe. Wenn das Hotel ein Taxi bestellt, bezahlt man schon ab 1000 JMD. Wartet man vor dem Hotel bis ein Taxi kommt, zahlt man ca. 400 JMD in die Stadt. Positiv war die Sauberkeit der Zimmer und Anlage. Also Preis/Leistung passte für uns nicht.

Posted by , from F. on 11 Oct 2016

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Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly Jamaica Palace Hotel. Free self parking is available. This 3.5-star Port Antonio hotel is smoke free.

  • 80 guestrooms or units
  • 2 levels
  • 3 buildings
  • Local cuisine
  • Breakfast available (free)
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Jamaica Palace Hotel offers 80 accommodations, which are accessible via exterior corridors and feature a safe and an iron/ironing board. Rooms open to patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a bath and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private patio
  • Sitting area
  • In-room dining (limited hours)
  • Private outdoor space
  • Television
  • Cable channels
  • Luxury bedding
  • Bathtub
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

Guests are served a free local cuisine breakfast daily from 7:30 AM to 10:30 AM.

Gallery Restaurant & Bar – Overlooking the garden, this restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkelling nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Marina nearby
  • Surf lessons - nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Scuba diving nearby
  • Water tubing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Jamaica Palace Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 5
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 11:00 PM
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 7:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jamaica Palace
  • Jamaica Palace Hotel
  • Jamaica Palace Hotel Port Antonio
  • Jamaica Palace Port Antonio
  • Palace Hotel Jamaica
  • Palace Jamaica
  • Jamaica Palace Hotel Hotel
  • Jamaica Palace Hotel Port Antonio
  • Jamaica Palace Hotel Hotel Port Antonio

You should know

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.