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1 Aug 2022 by Richard
Dear Lara Johanna We thank you for your review. These are definite areas we will have to look into and do our best to ensure that our guest experience is met at our resort. We often receive great reviews however your review has highlighted a difference indeed. We have taken on some new staffing and we are now seeing an impact of this. We have gone ahead and organized customer service training sessions of staff in an effort to ensure no reoccurrence of your experience. Again we do apologize for the inexperience and rudeness of the trainees. As we are a small resort it is difficult to offer a buffet service as from experience our wastage level is significant and as such we have had to implement a pre-ordering system which we have found to be successful with most of guests as their meals are freshly prepared. We will seek to improve on our vegetarian options. Not sure why ackee was not offered as it is on our menu as well. We are located in a rural parish and Portland is considered an ideal get-away from the hustle and bustle and offers the appeal of being immersed in the natural beauty of the parish. As such most hotels are located just outside of our only town, Port Antonio, and most do not have beach properties. A short drive will take you to where your interest lies. Again, thank your for your feedback and apologize for the issues experienced.
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Match Resort Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3-star Port Antonio hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Match Resort Hotel offers 23 air-conditioned accommodations, with a ceiling fan. Rooms open to patios. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit. This Port Antonio hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
