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1 Jan 2020 by elmouradi palace
Cher client, Nous sommes très reconnaissants d’avoir partagé vos expériences récentes lors de votre séjour dans notre hôtel El Mouradi Palace. Au nom de toute l’équipe de l’hôtel El Mouradi Palace, nous vous remercions de votre aimable commentaire et de votre recommandation. Nous savons qu'en écoutant nos clients, nous atteignons l'excellence nécessaire. Nous sommes une équipe dont la culture de service est basée sur les attentes de nos clients. Nous sommes heureux que nos efforts aient laissé des impressions aussi positives auprès de nos clients. Je tiens également à vous remercier d'avoir décrit nos services et nos installations dans notre hôtel. Ce sera certainement apprécié et utile pour nos futurs clients, et nous espérons vous revoir bientôt. Donnez-leur de nouvelles vacances de rêve. Cordialement
13 May 2019 by alia nasri
Cher client, Tout d’abord, nous voudrions remercier d’avoir partagé votre opinion sur votre récent séjour à l’hôtel El Mouradi Palace. Nous sommes vraiment déçus d’apprendre que votre expérience à notre hôtel n’a pas répondu à vos attentes. Nous vous prions donc de bien vouloir nous excuser. Merci d’avoir porté à notre attention les manquements constatés au cours de votre séjour et merci de bien vouloir noter que vos commentaires ont été rapidement partagés avec les services concernés afin d’améliorer leur situation. Ce sera un plaisir sincère de vous accueillir à nouveau dans notre hôtel et de vous fournir la qualité de service dont nous sommes si fiers. Sincères amitiés, Alia Nasri-Relation publique
12 May 2018 by ALIA NASRI
Cher Wolf Ebookers, Merci de prendre le temps disponible pour commenter notre hôtel et merci pour avoir apprécié d'être avec nous. Nous comprenons votre avis et il sera transmis au département concerné. Notre équipe cherche continuellement d'améliorer les services de l'hôtel et votre avis sera pris en compte et nous ferons tout pour le corriger une fois que dans ce moment on change les tapis des chambres pour le sol de bois. Nous souhaitons de vous revoir un autre fois pour vous donner la bienvenue à notre Hôtel de nouveau. Cordialement, Alia Nasri-Responsable des relations publique
All-inclusive room rates at El Mouradi Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Not included
Some rates at El Mouradi Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to unwind on the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At El Mouradi Palace, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as waterskiing and kayaking. Free breakfast is available daily. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, an outdoor pool and a children's pool. This 5-star Port El Kantaoui hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
El Mouradi Palace offers 515 accommodations with minibars and a safe. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, bidets and complimentary toiletries. This Port El Kantaoui hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 6 AM to 11 AM.
SHOP – Overlooking the garden, this restaurant serves breakfast, lunch and dinner.
El Fel – This theme restaurant serves lunch and dinner. Open daily.
24-hour room service is available.
A private beach, 2 outdoor tennis courts and a health club are featured at the hotel. An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 11 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property. This only applies to local guests (Tunisian nationality).
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
