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The Chancellor Hotel

3.0 star property

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Photo gallery for The Chancellor Hotel

Exterior
Standard Single Room | In-room safe, desk, soundproofing, iron/ironing board
Exterior
Exterior
Front of property

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
5 St Ann's Avenue, Port of Spain, Trinidad
  • Queen's Hall
    ‪9 min walk‬
  • Royal Botanical Gardens
    ‪10 min walk‬
  • Emperor Valley Zoo
    ‪10 min walk‬
  • Port of Spain (POS-Piarco Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Single Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room

Family Triple Room | In-room safe, desk, soundproofing, iron/ironing board

Family Triple Room

  • Sleeps 4
  • 3 Double Beds

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About this property

The Chancellor Hotel

Suburban hotel with coffee shop/cafe and outdoor pool
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a conference centre and a coffee shop/cafe are on-site.
The Chancellor Hotel offers 30 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with cable channels and pay-per-view films.

Bathrooms include a shower and complimentary toiletries. This Port of Spain hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at The Chancellor Hotel, you're just a quick walk from Queen's Hall. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine and a poolside location while dining at Cibo Cafe & Poolside Bar
  • English breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a conference centre, laundry facilities and a terrace
  • 10 minutes by foot from Emperor Valley Zoo and a 4-minute drive from Queen's Park Oval
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1200 square feet (111 square metres) and includes a conference centre. An outdoor pool, a terrace, and laundry facilities are also featured at the business-friendly The Chancellor Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Port of Spain hotel.

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10:00 AM.
Cibo Cafe & Poolside Bar – This poolside restaurant specialises in Caribbean cuisine and serves breakfast, lunch and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily English breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Cibo Cafe & Poolside Bar

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Conference centre (1,200 square foot of space)

Outdoors

  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Living room
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Sunday (6:00 AM - 9:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 5 and over, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 5 and over; guests must have received complete vaccination at least 7 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately USD 15 for adults and from USD 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property's front desk is open during the following times:
  • Monday - Sunday: 6:00 AM - 9:00 PM
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 6:00 PM
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

The Chancellor Hotel Trinidad/Port Of Spain
Chancellor Hotel port of spain
Chancellor port of spain

The Chancellor Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 3 out of 26 reviews
Rating 8 - Good. 11 out of 26 reviews
Rating 6 - Okay. 6 out of 26 reviews
Rating 4 - Poor. 5 out of 26 reviews
Rating 2 - Terrible. 1 out of 26 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Devindra

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Generally good. Disappointed there was no kettle or microwave in the room, although there was a refrigerator.
Stayed 1 night in Feb 2024

10/10 Excellent

Glendon, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay will definitely return
Stayed 2 nights in Feb 2024

6/10 Okay

Ronald

Your pool needs refurbishing and cleaning during the day because of the falling leaves and flowers from trees close to it
Stayed 1 night in Feb 2024

4/10 Poor

Ricky

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The night staf were extremely rude. The door of the room did not lock. The facility was nasty, and needs a lot of repairs. The breakfast area had a lot of bugs. I do not recommend this place at all.
Stayed 2 nights in Jan 2024

6/10 Okay

Lilia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was very friendly. Service was great. I didn't like that it had no microwave and iron in the room. The continental breakfast menu was very limited. Other than that it was a great stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Leon

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023

6/10 Okay

Ronald

Travelled with partner
The property is in dire need of upgrading to the 21st century, yes it's low budget but little improvement can be made to the rooms pool and bar area. Customer relationship needs attending to also. But if you want a quiet place to be for just a day or two after going to the beach or shopping it's good.
Stayed 2 nights in May 2023

4/10 Poor

Lidia

Business traveller
Disliked: Cleanliness, staff & service
My room was not cleaned and the shower was not properly cleaned when I got there. The receptionist is not a friendly person
Stayed 1 night in Apr 2023

8/10 Good

Ian

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Property within walking distance to the Savannah and is situated in the heart of Port of Spain. Most of the ground staff appears to be Venezuelans and can hardly speak english. Every move u make it appears someone is watching you, and where privacy is concerned i didnt like that. Overall the stay was an okay experience.
Stayed 3 nights in Feb 2023

8/10 Good

KEVIN

Stayed 4 nights in Dec 2022

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Purdy, Grenada WI

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Loved the location, close to the zoo and the town of port of spain. Rooms were spacious and homey. Didnt like the house keeping service . Overall i would give it a 8 out of 10 rating. Will definately be going back there on my next trip to Trinidad
Stayed 5 nights in Dec 2019

6/10 Okay

GJD, Trinidad

Business traveller, Travelled with partner
The receptionist was unsure of my payments.The security was asleep and i had to wait a while before entering property.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property is excellent location not far from Savannah. Quiet peaceful and excellent security on the property very private. Courtesy staffing .
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Jul 2018

8/10 Good

Venkat , Berwyn, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hospitality Special care when I said I am a vegetarian. Very good for vacationers at a cheap price and quality. However for business people, more outlets are needed to hook up laptop etc. All the outlets are used for regular room amenities. I will recommend this place for others.
Stayed 1 night in May 2018

4/10 Poor

Norva, Trinidad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has Potential but Lacking
The hotel is in a nice area, has a nice ambiance and pool. However, don't include any meals with your booking or purchase drinks at the hotel bar, the food and service is terrible. The hotel rates should be lower, they are within the range of better hotels but cannot deliver the standard of service. My experience with the service and quality of food provided by the chef and bartender was unacceptable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Hotel and very close to the city ,
The pool was great,The breakfast was excellent. The paintings in the rooms were nice,The staff was very friendly and helpful.They always checked to make sure everything was ok

6/10 Okay

Verified traveller

Liked: Cleanliness
An ok stay
The room was ok but the pool was too close to the dining area whhich made it uncomfortable to take a dip... However the entire stay was ok...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service, dirty room, refused to make pina colada at bar,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has potential, but falls short
The staff does not know the area - they couldn't give us directions to restaurants within walking distance. The room may have been nice for the area, but really no better than a motel 6. The bathroom was in desperate need of maintenance. The pool was a nice area to relax by, but devoid of other guests and the bar wasn't staffed. The hotel indicated breakfast was included, but there was none served at all.

6/10 Okay

Verified traveller

Liked: Staff & service
Expensive considering the spartan rooms
Depending on the time of day the drive from/to the airport can take between 30 and 90 minutes. Hotel is in a semi-residential area with no particular views and the gates are locked / guarded at night by security. The rooms are basic with minimal furniture, no carpets, no tea making, and the wifi only tends to work around the pool (not in room). Large but unappealing bathroom is hard to cool, breakfast is reasonable and front desk try to be helpful & efficient in terms of transport bookings, local info etc. Entrance to Botanical gardens is a minutes walk away and the zoo is on the far side of the gardens. There's a shop a minute's walk in the opposite direction, but it's advisable to only walk during daylight. Seems expensive considering the Spartan rooms, but they do try to make up for it with good customer service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient. City of Port of Spain in walking dist.
Helpful Staff at Front Desk. Chef was accommodating. Everyone was Friendly and Helpful

10/10 Excellent

Gunnar, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality
We had a very comfortable stay

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great service, poor wifi
The wifi connection was poor and the cell service was poor. But the staff were really nice and helpful. They bent over backwards to try to resolve the problem. Its a great hotel for a vacation but the wifi made working impossible. The management was very nice and when they could not get the wifi provider to fix the service they refunded my money.