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Crystal Palace Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crystal Palace Hotel

Beach/ocean view
Front of property
Beach/ocean view
Reception
Family Room | Living area

Reviews

2.0 out of 10

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
Kumul Highway, Port Vila, Shefa
  • Tana Russet Plaza
    1 min walk
  • Georges Pompidou Building
    7 min walk
  • Chinatown
    9 min walk
  • Port Vila (VLI-Bauerfield)
    9 min drive

Room options

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Hypo-allergenic bedding, in-room safe, blackout curtains

Comfort Double or Twin Room

  • 34 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Premium Triple Room | Hypo-allergenic bedding, in-room safe, blackout curtains

Premium Triple Room

  • 54 sq m
  • Harbour view
  • Sleeps 3
  • 3 Single Beds

View all photos for Elite Double or Twin Room

Elite Double or Twin Room | Hypo-allergenic bedding, in-room safe, blackout curtains

Elite Double or Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Living area

Family Room

  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Crystal Palace Hotel

Hotel in Port Vila with free parking
This smoke-free hotel features a microwave in a common area, concierge services and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a fireplace at reception. Change of towels is available on request
Crystal Palace Hotel offers 42 accommodations with a safe and complimentary dressing gowns. Accommodations all include kitchens.

Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, complimentary toiletries and children's dressing gowns. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Crystal Palace Hotel, you're just a quick walk from Tana Russet Plaza. Features include free WiFi in public areas and free self-parking, plus dry cleaning service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Amenities include laundry facilities, multilingual staff and a fireplace at reception
  • Steps from Tana Russet Plaza and 7 minutes on foot from Georges Pompidou Building
As a guest of Crystal Palace Hotel, you'll find multilingual staff, concierge services, and a fireplace in the lobby. WiFi is free in public spaces. Crystal Palace Hotel also features laundry facilities, dry cleaning/laundry services, and a microwave in a common area. Free self parking is available.

This Port Vila hotel is smoke free.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Family friendly

  • In-room kitchen
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Outdoor entertainment area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 steps to reach entrance
  • Handrails in stairways (79 centimetre high)
  • No lift
  • Thin carpet in room

More

  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • CD player

Food and drink

  • Kitchen

More

  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 3000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 3000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Guests arriving after 6:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Property is also known as

Crystal Palace Hotel Hotel
Crystal Palace Hotel Port Vila
Crystal Palace Hotel Hotel Port Vila

Crystal Palace Hotel Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 2 out of 2 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ashleen

Stayed 2 nights in Nov 2023

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unterirdisch schlecht, niemals machen!
Schrecklich, einfach nur schrecklich. Ich bin keine Zicke oder super penibel... Ich reise viel um die Welt, zelte, wohne bei Familien, in einfachen Unterkünften. Aber so etwas von dreckig habe ich noch nie gesehen. Der Sessel hatte einen weißen Überbezug - mit braunen Bremsspuren. Dazu auf dem Teppich nur Flecken - das zugesagte Internet ist nur an der "Rezeption" empfangbar, man bekommt auch keinen Code, sondern darf nur einen QR-Code abscannen. Das funktiniert dann ja super mit Laptop. Das Bett war nicht gemacht, da befanden sich noch dunkle Haare vom Vorgänger. Als ich von der Rezeption (Internet) zurück kam und Licht machte, lebte der Boden. Ca. 3 - 5 cm große Tierchen, mehr als 10 rannten über meinen Boden. Die hinzu geholte Empfangsdame wollte eine mit einer Bürste erschlagen..... Also bestand ich auf einen Zimmerwechsel. Es ging hoch, vielleicht sicher vor Tieren. Im ersten Zimmer ging der Schlüssel schon gar nicht, im zweiten bekam die Empfangsdame die Klimaanlage nicht an. Im dritten Zimmer war dann alles okay - ich wollte ins Bett gehen, da kam die Dame, dass die Toilette nicht funktioniere. Hatte ich noch gar nicht ausprobiert. Ging aber wirklich kein Wasser. DAS war dann der Punkt, wo ich auf einem Anruf in einem anderen Hotel bestand. Die Antwort war nur, man könne dort anrufen, habe aber keine Nummer (naja, die hatte ich ja!) und eine Rückerstattung gäbe es auch nicht. War mir zu diesem Zeitpunkt egal. Nächster Tag 3 Mails, dass ich das Geld zurück bekomme...
Bis ich fotografieren konnte, waren nur noch 3 zu sehen. Aber es waren deutlich mehr!
Da stellt sich die Empfangsdame barfuß drauf und meint, alles sei doch sauber!
Auf den Sessel hätte ich mich nie ! gesetzt!
Flecken - im Verhältnis zu den Schuhen schon recht groß
Stayed 1 night in Mar 2024