4/10 Poor
Edward
Travelled with family
13 Nov 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I want to start by saying, the staff are very friendly and did all they could considering what they had on hand. This facility was awful for handicap guests. Requested a handicap accessible room in advance, hotel even acknowledged before me at check in. Placed me and my handicapped mother in a non accessible room initially. Then moved us to an accessible room after. However, we requested a two queen room and the new room was a one king bed, forcing us to share a bed on our trip.
The "accessible room" we were given was also subpar. The shower still had a tub, but this room to their credit had bars for my mother to hold. There was also no mat for the shower to avoid falls. The toilet was low, even by normal room standards, forcing the hotel manager to strap on a lift to the toilet. This could all be avoided with a chair height toilet.
Additionally, the path to the valet entrance was cobble stoned which was awful for my mother's scooter. (The front steps had stairs and no ramp.)There was a brick path, but the hotel parked cars along the non cobblestoned path forcing my mother on to the cobblestones. They also charged for valet despite my mother's handicap placard due to "no onsite parking" despite the cars blocking the pedestrian path to the hotel's valet entrance.
The hotel manager was friendly and so was her staff. However, that's where the positive things end.
Edward
Stayed 2 nights in Nov 2024
