2/10 Terrible
Justin S.
10 Apr 2025
Disliked: Cleanliness
Unsanitary Conditions & Poor Property Management
Our vacation rental turned into a health hazard when we discovered raw sewage flooding the basement, exposing us and our children to unsanitary conditions. Despite immediate notification with photo/video evidence, the property management's overall response was appalling. They offered a one-night refund and suggested returning after a superficial plumbing fix, ignoring the serious remediation and health inspection needed in a situation of this nature. They prioritized rental income over our safety, forcing us to fight for a refund, which we eventually received in part, as we were still charged a 150 "cleaning/management fee"—a ridiculous insult given the situation. A generic, copy-pasted text response followed our challenge to this charge, showing the company’s dismissive attitude.We don't know if the sewage outflow was exclusively from our few nights stay (we found our own alternative accommodation following the incident), or pre-existing, raising further concerns about cleanliness. This company's handling of a major health issue was unacceptable, negligent, and unprofessional. Future renters: be warned. Homeowners: consider a new management company.
Justin S.
Stayed 7 nights in Mar 2025