8/10 Good
Holly, Laguna Niguel
Travelled with partner, Travelled with group
30 Nov 2024
Liked: Cleanliness, staff & service, amenities
I’ve stayed at other Stay Pinapple hotels. This one appears to be an “older” hotel that The Staypineapple chain took over. It’s clean, it’s convenient, great parking. It’s clearly a dated hotel they have tried to put thier Staypinapple brand and touch on. The staff and service was superb. Room a little dated, but clean and acceptable. Not as nicely decorated as othe Staypinnaples. The bed was comfortable and stayed true to the Staypinnaple reputation for comfortable bedding. Our only complaint was the room temperature. It clearly is a dated temperature system that really can’t be adjusted properly in your room by the hotel guests. The staff seems to be aware of this because we were told the hotel temperature was in “winter mode” but if we needed a fan the hotel would provide. We didn’t know what that meant, but soon found out when we tried to sleep and our room was pretty toasty and too warm. Rest of our stay was great for the value.we liked the convenient parking and the restaurant attached to the hotel was very good!
Holly
Stayed 1 night in Nov 2024