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Rating 10 - Excellent. 398 out of 472 reviews" "
10 - Excellent
398
Rating 8 - Good. 52 out of 472 reviews" "
8 - Good
52
Rating 6 - Okay. 12 out of 472 reviews" "
6 - Okay
12
Rating 4 - Poor. 6 out of 472 reviews" "
4 - Poor
6
Rating 2 - Terrible. 4 out of 472 reviews" "
2 - Terrible
4
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Luis
19 Sept 2024
Liked: Cleanliness, room comfort
Beautiful property with even better staff
The beauty of this hotel was only surpassed by the attention to detail of it’s staff.
Alway willing to go the extra mile to help and make you feel comfortable. 100% recommended!
We had an excellent stay. From the time of booking, the staff at the Condes de Azevedo Palace made sure we were looked after. The apartment was a mixture of the old, new and the quirky, which I particularly liked. Front of house were always on hand and happy to offer advice on everything about Porto. The secret garden was a great place to go for a quiet drink. I would highly recommend this beautiful location as the perfect base to explore an amazing city. Would definitely stay again.
The staff was great, thank you Pedro. If you have a car I would advise paying extra for a space at the hotel. The hotel is centrally located and close to everything. The staff went over the top to make us feel at home.
Es un Hotel súper recomendable, y con un costumer service increíble,
Buena ubicación
Excelente limpieza,
Hermosa decoración
Y todos los lugares recomendados por el staff fueron EXCELENTES,,,
Cada vez que regresemos a OPORTO nos quedaremos en este hotel sin pensarlo….💯
Antonio
Stayed 2 nights in Aug 2024
10/10 Excellent
Roy
Travelled with family
8 Aug 2024
Liked: Cleanliness, room comfort
The room was so spacious for a family of 5 . Location was very good everything was a walk distance from the hotel. We love your stay.
We loved the hotel so much that we extended our stay for an additional week. Staff are excellent and the apartment we were assigned to was fantastic. It has exceeded our expectations! Thank you!
Earlene
Stayed 5 nights in Jul 2024
6/10 Okay
Gheorghe
12 Jul 2024
Liked: Cleanliness, room comfort
Big disappointment - after paying a 5* price, many little things were NOT right: from the begining the hotel did not observe my perks ( including FREE BREAKFAST FOR 4 DAYS) etc of my booking; it has a coffee machine in the room but they charge for coffee pods; no room service if you do not specifically ask for it on each day at the reception; best thing on the average brekkie menu was the omelet- if you can wait 30+ minutes ; we got one omelet for two people, after waiting 30 minutes for the ordered two omelets; we booked taxi the day before through the Concierge, "regular taxi ~ 10-12 Euro" for 2 km ride to the train station - to get a big Mercedes van who insisted on E 25 (45' before our train deparrure); depart the hotel under the indolent eyes of the concierge, carrying 5 pieces of luggage down 10 staires, without any offer to help... after a E 5 tip on arrival. SHAME
This hotel was so beautiful and amazing. The location was close to everything you need and the staff offered the best service of anywhere I’ve ever traveled. It’s worth the money to stay here.
Jessica
Stayed 2 nights in Jul 2024
10/10 Excellent
Michelle
Travelled with family
8 Jul 2024
Liked: Cleanliness, room comfort
Porto Gem!!!
We spent 4 incredible nights at this hotel! We stayed in one of the 2 bedroom suite apartments which was well appointed, clean, and super comfy! It even came with a washing machine which was a major bonus. The location was perfect for walking to most destinations and there was even parking for our rental car, a rare find in the area. The staff was top notch, providing for all possible needs and going above and beyond to help provide food & activity recommendations, and help book reservations at local restaurants. We highly recommend this hotel to any and all and will look forward to staying there again when we visit Porto!
Beautiful 2 level spacious apartments and excellent customer service - we really enjoyed our stay and the property was also conveniently located. The staff went above and beyond to attend to our family of 5 adults, making great recommendations for places to visit and restaurants! Look forward to coming back one day - will be my first choice in Porto!!!
Nkemjika
Stayed 1 night in Jul 2024
2/10 Terrible
Verified traveller
Travelled with family
4 Jul 2024
Disliked: Cleanliness, room comfort
Dirty and not as pictured
Unfortunately our stay here was not good. We booked a 2 bedroom apartment (the photos were beautiful) but that was not what we received, we received a basement room. The kitchen and second bedroom were on the basement level. The room was completely separate from the entire hotel. Besides the check-in area, we never even went in the hotel. Our room was in a separate entrance right across from where the breakfast opens at 7 AM. The entire view of the apartment was of the basement alcove which was filthy with algae. The second bedroom and bathroom reeked of mildew or mold. We did not feel comfortable going down there and had to keep the door closed the entire time. Because of this, our children had to sleep on the sofa. The whole apartment was dirty with dust and grim. The kitchen floor was original stone and filthy. We asked if there was another room available and we were told they were fully booked and there was nothing they could do. At checkout we found out they did in fact have another room but the staff did not offer it. The manager told us he would make things right for us but we needed to write an email. Nothing has been done. Be weary when booking this hotel as we were told all rooms are different and the photos are just of one room (obviously, the nicest one).
The suites and the common areas are stunning. We had a 1-bedroom suite, with a large living room (with large windows) and well-equipped kitchen. The beds are very comfortable.
The hotel staff was very helpful and accommodating, and gave us good advice about restaurants and touring around Porto.